Inter-Tel Glx Installation And Field Maintenance Manual

							INTER-TEL PRACTICES FEATURES 
GLX INSTALLATION b MAINTENANCE Issue 1, 
November 1985 
10.03 Toll restriction affects calls forwarded to the public 
network only if the C.O. line is subject to toll restriction and 
both keysets involved are toll restricted. C.O. line restriction 
is also in effect if both keysets are restricted from the line. 
If either keyset is unrestricted, the call is allowed. If the 
call is restricted, the caller hears a fast busy signal. 
10.04 When calling a forwarded keyset, the callers SPDL and 
REDL keys light if an outside number is being dialed. 
The number 
is stored in redial memory on the callers keyset. 
10.05 Transferred calls automatically forward to keyset intercom 
numbers, but they will not automatically forward to the public 
network. Instead, the transferring keyset user must initiate a 
conference with the outside call and the forwarded keyset, and 
then allow the call to continue as an unsupervised conference 
(refer to page 7-28). 
10.06 If the C.O. line is busy when the forward is attempted, 
the caller hears a fast busy signal. 
Call forward requests can 
be chained, but if the forwards form a loop (for example keyset 
10 forwards to 11, and 11 to lo), the caller hears a fast busy 
signal. 
10.07 Call forward mode remains in effect if the keyset is 
unplugged or there is a power failure. 
Call forward requests are 
stored in the battery-backed data base. 
10.08 To enter your call forward number: The receiving keyset 
or telephone number must be stored in station speed-dial location 
1. If it is a telephone number, the speed-dial location code can 
be used for speed dialing and call forwarding. 
(1) While on hook, press the SPDL key. The SPDL key 
flutters. 
(2) Dial 1 for the speed-dial location. 
(3) Dial a two-digit intercom number or a telephone number 
with at least three digits. 
This is where forwarded 
calls will be sent. Use 10 for the attendant. 
NOTE: 
If you make a mistake, press a line key. 
The 
original number is retained. 
An invalid number is not 
detected until a forward is attempted. 
Then, 
the caller 
hears a fast busy signal. 
(4) Lift and replace the handset. 
You hear a confirmation 
tone and the SPDL key is unlit. 
10.09 To turn call forwarding on or off: While on hook, dial 
#02. 
When call forwarding is enabled (on), you see a medium- 
flashing SYS HOLD key. Executive Keyset users see a medium- 
flashing DSS/BLF key for your keyset. 
Page 7-30  
						

							INTER-TEL PRACTICES 
GLX INSTALLATION & MAINTENANCE INDEX 
Issue 1, 
November 1985 
-_ WV A 
AC power source, 2-5, 3-3 
Alternate point answering, 7-2 
Attendant recall, 7-25 
Attendant, 7-2 
Audible signals, 7-10, 7-11 
Audio channels, 2-3 
-- -_ B 
Background music, 2-6, 7-4 
Battery back-up 
data base, 2-6, 7-3 
system, 2-13, 3-22, 7-3 
BGM key, 7-8 
BLF (busy lamp field), 2-9, 7-10 
Busy lamp field (BLF), 2-9, 7-10 
Busy signals, 7-10, 7-11 
_- -_ C 
Cabling, 2-2, 3-6, 3-9, 3-10, 3-17 
Call forward to public network, 4-10, 
7-29 
Call fowarding, 7-29 
see also Call forward to public 
network 
Call privacy, 7-4 
Call transfer, 7-25 
Call waiting 
intercom, 7-26 
outside, 7-27 see also Lithium battery 
Data device interface, 7-13 
DATA key, 7-8 
Camp on (intercom), 7-17 Defective unit return policy, 5-l 
-- C cant -- 
Central office (C.O.) line 
characteristics, 2-5 
C.O. jack terminations, 2-3, 3-10 
dial tone restore/hookflash 7-18 
DTMF, 2-5, 7-3 
exclude C.O. line(s) from toll 
restriction, 4-8, 7-6 
hookflash, 7-18 
installation, 3-10 
lightning protection, 2-2, 3-10 
line keys, 2-9, 
modular jack assemblies, 2-2, 3-11 
restriction, 4-11, 7-4 
ring-in assignment, 4-11, 7-3 
RJ14, 2-2, 3-10, 3-12 
RJ21X, 2-2, 3-10, 3-12 
system capacities, l-l 
terminations at MDF, 2-2, 3-10 
troubleshooting, 5-11 
CNF key, 7-7 
C.O. line 
see Central office (C.O.) line 
Conference calls, l-3, 7-27 
Confirmation tones, 7-12 
Connecting blocks, 2-2, 3-4 
Connectors 
C.O. line, 2-2, 3-10 
station, 
2-2, 3-6 
battery pack, 2-13, 3-22 
battery back-up, 2-3 
Customer Support Department, 5-16 
__ __ 
D 
Data base battery back-up, 7-3 
, 
Page I-l 
I 
1.. 
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							INTER-TEL PRACTICES 
INDEX 
GLX INSTALLATION h MAINTENANCE 
Issue 1, 
November 1985 
-- D cant -- 
Dimensions 
keyset, 2-9 
KSU, 2-3 
Direct station selection/busy lamp field 
(DSS/BLF) keys, 2-9, 7-10 
Do-not-disturb, 7-29 
DSS 
see Direct station selection/busy 
lamp field (DSS/BLF) keys 
DSS/BLF key skipping, 7-17 
DTMF (dual-tone multi-frequency) 
signalling, 2-5, 7-3 
Dual-tone multi-frequency (DTMF) 
signalling, 2-5, 7-3 
-- -- 
E 
Environmental requirements, 2-5 
E-PAGE key, 7-8 
ERROR LED, 5-2 
Executive Keyset, 2-9, 7-7 
Expansion PCB, 2-6, 3-15 
External music source, 2-13, 3-20, 7-4 
External paging, 2-13, 3-21, 7-29 
-- _- 
F 
FCC registration number/regulations, 
viii 
Feature, 7-l 
capacities, l-3 
codes, 7-7 
failure troubleshooting, 5-4 
intercom, l-3, 7-15 
keys, 7-7 
keyset, l-2, 7-7 
outside call, l-3, 7-18 
summary, l-2 
system, l-2, 7-2 -- F cant -- 
FLASH key, 7-8 
Flexible incoming ring assignment, 7-2 
Flexible night ringing arrangement, 7-3 
Fuses 
AC line, 2-5, 3-13 
station, 2-6, 3-13 
-- G-H __ 
Gas discharge tubes, 2-2, 3-10 
HAC (hearing-aid compatible) handsets, 
viii 
Handset amplifier, 2-12, 3-20 
Headset 
connection/operation, 7-13 
feature code,. 7-13 
specifications, 2-12 
troubleshooting, 5-5 
Hearing-aid compatible (HAC) handsets, 
viii 
Hold 
individual, 7-24 
recall, 7-25 
system, 7-24 
HOLD key, 7-8 
_- 
1-J __ 
Immediate ringing, 7-12 
Incoming page disable, 4-12 
Individual held, 7-24 
Initialize the system, 4-4 
Initialized values, 4-4 
Page I-2  
						

							INTER-TEL PRACTICES 
INDEX 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
-- I-J cant -- 
Installation, 3-l 
site planning checklist, 3-3 
tools and supplies checklist, 3-4 
Intercom 
call waiting, 7-26 
calls, 7-15 
camp on, 7-17 
features, 
1-3, 7-15 
numbers, 7-15 
placing, 7-16 
private, 7-15 
receiving, 7-16 
troubleshooting, 5-8 
Internal paging, 7-29 
ISIS, 5-16 
__ -_ K 
Key service unit (KSU) 
audio channels, 2-3 
component locations, 3-14 
description, 2-3 
dimensions, 2-3 
environmental requirements, 2-5 
fuses, 
2-5, 2-6, 3-13 
inputs/outputs, 2-3 
installation, 3-13 
photograph, 2-4 
power supply, 2-5 
weight, 2-3 
Keysets 
description, 2-9 
dimensions, 2-9 
direct station selection/busy lamp 
_ field (DSS/BLF) keys, 2-9, 7-10 
Executive Keyset, 2-9, 7-7 
feature keys, 7-7 
features, l-2, 2-9, 7-7 
handset amplifier, 2-12, 3-20, 7-12 
headset, 2-12 
installation, 3-18 
LED indicators, 7-8 
line keys, 2-9, 7-7 
models, 2-9, 7-7 
modular jack assemblies, 2-2, 3-9 
optional equipment, 2-12 
-- K cant -- 
Keysets cant 
options, 4-12 
photographs, 2-10, 2-11 
speakerphone, 2-9 
specifications, 2-9 
Standard Keyset, 2-9, 7-7 
system capacities, l-1 
volume controls, 7-12 
wall mounting, 3-19 
weight, 2-9 
: i. 
‘...V. : :.: 
KSU 
see Key service unit (KSU) 
-_ -- L 
Last number redial, 7-23 
LED 
see Light-emitting diodes (LEDs) 
Light-emitting diodes (LEDs) 
ERROR, 5-2 
indications, 
5-3, 7-8, 7-9, 7-10 
RUN, 5-2 
troubleshooting, 5-2, 5-3 
Lightning protection, 2-2, 3-10 
Line keys, 7-7 
Lithium battery, 2-6, 3-14, 7-3 
Lock-out, 7-10 
see also inactivity timer, 4-6, 7-6 
Loop resistance, 3-9 
-- em 
FI 
Main Control PCB, 2-6 
Main distribution frame (MDF), 2-2, 3-5 I 
!..’ 
: i-,‘). 
, -) _.. 
Material Return Authorization (MRA), 5-1 I _;: : 
MDF (main distribution frame), 2-2, 3-5 
Memory, 2-6 
Page I-3  
						

							INTER-TEL PRACTICES INDEX 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
-- M cant -- 
Modem-equipped data device, 2-12, 7-13 
Modular jack assemblies 
C.O. line, 2-2, 3-11 
keyset, 
2-2, 3-9, 3-18 
MRA tags, 5-l 
Music-on-hold circuitry, 2-6, 7-4 
-- N-0 _- 
Night answer, 4-12 
Night ring mode, 7-3 
Off-hook ringing, 7-11 
On-hook dialing, 7-19 
ON/OFF key, 7-7 
Optional equipment, 2-1, 2-12 
Outside calls, 7-18 
automatic recall timers, 7-25 
call transfer, 7-25 
call waiting, 7-26, 7-27 
conference calls, 7-27 
dialing SCC numbers, 7-22 
dialing 
on hook, 7-19 
dial tone restore, 7-18 
features, 
1-3, 7-18 
hookflash, 7-18 
last number redial, 7-23 
line key skipping, 7-18 
line restriction, 7-4 
outside dial tone restore and timed 
hookflash, 7-18 
placing, 7-18 
placing calls on hold, 7-24 
receiving, 7-18 
ring in, 7-2 
speed dialing, 7-20 
station speed dialing, 7-20 
system speed dialing, 7-21 
toll restriction, 7-5 
-_ __ P 
PAGE key, 7-8 
Paging (internal/external), 7-29 
Paging amplifier and speakers, 2-13, 
3-2I - 
PCBs (printed 
Power failure 
Power supply, circuit boards), 2-6 
protection, 7-3 
2-5 
-- P cant -- 
Printed circuit boards (PCBs), 2-6 
Private intercom calls, 7-15 
Program planning sheets, 4-2 
Programming, 4-l 
general procedures, 4-5 
initialize the system, 4-4 
initialized values, 4-4 
outline for programming new systems, 
4-4 
keyset features, 4-11 
keyset options, 4-12 
system features, 4-6 
system options, 4-8 
__ 
Q-R __ 
RAM (random-access memory), 2-6 
Recall (hold and attendant), 7-25 
Redial (last number), 7-23 
REDL key, 7-8 
Replacement parts, 6-l 
RFI/EMI, viii, 5-15 
see also Surge/spike protector 
Ringer equivalence number, vii 
Page 
I-4  
						

							INTER-TEL PRACTICES INDEX 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
-- Q-R cant -- 
Ring intercom first, 4-12, 7-15 
Ring tones, 7-10, 7-11 
Ring-in assignment (C.O. line), 4-11, 
7-3 
RJ14 jack, 2-2, 3-10 
RJZlX 
block, 2-2, 3-10 
-- S cant -- 
System 
battery back-up, 2-13, 3-22, 7-3 
capacities, l-l 
features, 1-2, 7-2 
hold, 7-24 
options, 
4-8, 7-5 
power supply, 2-5 
troubleshooting, 5-4 
-_ -_ T 
ROM (read-only memory), 2-6 
Timed hookflash, 7-18 
-- s -- 
Site planning checklist, 3-3 
SPCL key, 7-8 
SPDL key, 7-7 
Speakerphone 
activation pre-select disable 
option, 4-12 
description, 2-9 
operation of, 7-12 
troubleshooting, 5-7, 5-9 
Specifications, 2-1 
Speech channels, 1-3, 2-3 
Speed dialing, 7-20 
station, 7-20 
system, 7-21 
Standard Keyset, 2-9, 7-7 
Static, 5-2 
Station 
cabling, 2-2, 3-6, 3-9, 3-17 
loop resistance test, 3-9 
Surge/spike protector, 2-5, 2-12, 3-17 
SYS HOLD key, 7-8 Timers, 7-6 
abandoned call, 4-8, 7-6 
attendant recall, 4-6, 7-6 
attendants abandoned call, 7-6 
C.O. delay, 4-7, 7-6 
C.O. flash, 4-7, 7-6 
C.O. ring duration, 4-8 
hold recall, 4-6, 7-6 
inactivity, 4-6, 7-6 
memory dial speed, 4-8 
speed-dial pause, 4-7, 7-6 
unsupervised conference release, 7-6 
Toll restrictions and exceptions, 4-8, 
4-13, 
7-5, 7-6 
Tools and supplies checklist, 3-4 
Transferring calls, 7-25 
Troubleshooting, 5-l 
C.O.-line related problems, 5-11 
feature failure, 5-4 
intercom-call related problems, 5-8 
pre-troubleshooting checklist, 5-2 
system malfunctions, 5-13 
-- u-2 -- 
UL regulations, ix 
Uninterrupted power source (UPS) unit, 
2-13, 3-24 
UPS (uninterrupted power source) unit, 
2-13, 3-24 
Volume controls, 7-12 
Walker modular handset amplifier, 2-12 
Warranty, xi 
Page I-5