Inter-Tel Glx Installation And Field Maintenance Manual

							INTER-TEL PRACTICES 
GLX INSTALLATION h MAINTENANCE TROUBLESHOOTING 
Issue 1, November 1985 
FIGURE 52. 
INTERCOM TROUBLESHOOTING CHART (CONTD) 
SYMPTOM PROBABLE CAUSE 
Data noise 
System does not 
heard through have an isolated, 
speakerphone dedicated, AC 
or handset outlet 
Defective or 
loose cable 
connections Check for loose, open, or 
crossed wires, and correct. 
Station cable 
exposed to 
interference Ensure proper station cable 
runs. Refer to page 3-6. 
Defective keyset Replace keyset. 
Defective -Expan- 
sion PCB* Replace Expansion PCB. 
Defective Main 
Control PCB Replace KSU or contact Inter- 
Tel Customer Support for 
assistance. CORRECTIVE ACTION 
The ground wire must be dedi- 
cated to the outlet. Run the 
power, neutral, and ground 
wires directly from a sepa- 
rate circuit in the breaker 
box to the outlet. 
Install a 
surge/spike protector with 
RF1 and EM1 noise filtering. 
Keyset has no Defective station 
power fuse on Main 
Control PCB 
Defective keyset 
Defective 
cabling 
Defective Expan- 
sion PCB* 
Defective Main 
Control PCB Check the three fuses. 
Replace defective fuse (lA, 
25OV, fast-acting). 
Each 
fuse affects up to four key- 
sets. Fl protects keysets 
10-13, F2 protects 14-17, and 
F3 protects 18-21. 
Replace keyset. 
Check cabling for shorts or 
open connections, and 
correct. 
Replace Expansion PCB. 
Replace KSU or contact 
Inter: 
Tel Customer Support for 
assistance. 
%Applicable only if problem occurs at keyset 18, 19, 20, or 21. 
Page 5-9  
						

							INTER-TEL PRACTICES 
GLX INSTALLATION h MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
FIGURE 5-3. C-0. LINE TROUBLESHOOTING CHART 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
C.O. lines will C.O. ring dura- Attach a linemans test set 
not ring for tion timer is to one of the lines at the 
incoming calls set too long RJ connector. Place an out- 
going call that will ring in 
on the line with the test 
set. Check for ring signal. 
If you hear ring signal, set 
the timer to a shorter dura- 
tion. Refer to page 4-8. If 
you do not hear ring signal, 
notify the telephone company. 
C.O. line rings C.O. ring dura- Noise on the C.O. line is 
when a call is tion timer is causing false ring-in. 
Set 
not ringing in 
set too short the timer to a longer dura- 
(false ring-in) tion. Refer to page 4-8. 
Cannot obtain Keyset has been 
C.O. dial tone restricted from 
C.O. line(s) for 
placing calls 
Central office 
is not supplying 
dial tone 
C.O. line(s) 
disconnected 
Defective keyset 
Replace keyset. 
Defective Expan- 
sion PCB* Replace Expansion PCB. 
Defective Main 
Control PCB Replace KSU or contact Inter- 
Tel Customer Support for 
assistance. Check the programming for the 
keyset and reprogram if 
necessary. Refer to page 
4-11. 
Attach a linemans test set 
to each line at the RJ and 
check for C.O. dial tone. 
If not present, contact the 
telephone company. 
Check every C.O. line con- 
nection between the RJ and 
the KSU. 
*Applicable onl;gif2;ro~~e;loccurs on C.O. line 4, 5, or 6, 
or 
at keyset 18, , , . 
Page 5-10  
						

							INTER-TEL PRACTICES 
TROUBLESHOOTING 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
FIGURE 5-3. C.O. LINE TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE CORRECTIVE ACTION 
Cannot place C.O. line uses 
an outside 
dial pulse signal 
call. C.O. 
dial tone is 
present and 
intercom 
works. 
Keyset is toll 
restricted (key- 
set option 6 
enabled) The system is compatible with 
DTMF signal C.O. lines unless 
a DTMF-to-rotary converter is 
installed on each of the C.O. 
lines. 
Check the programming for 
. 
the keyset and reprogram 
if necessary (refer to page 
4-12). 
Defective keyset Replace keyset. 
Defective Expan- Replace Expansion PCB. 
sion PCB* 
Defective Main Replace KSU or contact Inter- 
Control PCB Tel Customer Support for 
assistance. 
Other conver- Defective C.O. Attach a linemans test set 
sations can line(s) to each line at the RJ con- 
be heard on nectar and check for cross- 
the line talk. 
If present, contact the 
telephone company. 
C.O. lines mis- Check every C.O. line con- 
wired nection between the RJ con- 
nector and the KSU. 
Defective Expan- Replace Expansion PCB. 
sion PCB* 
Defective Main Replace KSU or contact Inter- 
Control IPCB Tel Customer Support for 
assistance. 
%Applicable only if problem occurs on C.O. line 4, 5, or 6, or 
at keyset 18, 
19, 20, or 21. 
. ::.;r .(, 
Page 5-11  
						

							INTER-TEL PRACTICES 
GLX INSTALLATION 6 MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
FIGURE 5-3. C-0. LINE TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE 
Outside call 
User error (line 
dropped upon key pressed 
answering or after initial 
during 
connection is 
conversation made) 
User error (digit 
key pressed after 
connection is 
made) 
Data base error 
Defective keyset Replace keyset. 
Defective Expan- 
sion PCB Replace Expansion PCB if the 
problem occurs on C.O. line 
4, 5, or 6, 
or at keyset 18, 
19, 20, or 21. 
Defective Main 
Control PCB CORRECTIVE ACTION 
Pressing a line key after the 
connection has been made will 
automatically drop the call 
in progress and reseize that 
C.O. line. 
The system counts the number 
of digits dialed when the 
keyset is toll restricted. 
If the user dials more digits 
than are allowed by toll 
restriction, 
the call will be 
dropped (even if the call is 
in progress). 
Refer to the ERROR LED pro- 
cedures on page 5-2. 
Replace KSU or contact Inter- 
Tel Customer Support for 
assistance.  
						

							INTER-TEL PRACTICES 
GLX INSTALLATION h MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
FIGURE 5-4. 
SYSTEM MALFUNCTIONS TROUBLESHOOTING CHART 
SYMPTOM 
All keysets 
in the system 
are inoperative. 
No LEDs light 
when a C.O. 
line key is 
pressed. PROBABLE CAUSE 
KSU AC power cord Plug cord into isolated, 
is not plugged in dedicated, AC outlet. 
Dedicated breaker 
has tripped 
AC fuse is open 
Station fuse(s) 
are open 
Defective Main 
Control PCB 
Defective power 
supply CORRECTIVE ACTION 
Reset breaker. 
Replace fuse (2A, 25OV, slow- 
blow). 
Check the three fuses on the 
Main Control PCB. 
Replace 
fuse(s) (lA, 25OV, fast- 
acting). 
Each fuse affects 
up to four keysets. 
Fl pro- 
tects keysets 10-13, F2 pro- 
tects 14-17, and F3 protects 
18-21. 
Check station cabling 
for error (refer to page 
3-6). 
Replace KSU or contact Inter- 
Tel Customer Support for 
assistance. 
Replace KSU. 
NOTE: 
If the system is operating on system battery back-up power, 
the batteries may not have enough charge to power the system. 
Several keysets Defective station Check the three fuses. Re- 
are inoper- fuse(s) on Main place defective fuse (lA, 
ative. No Control PCB 25OV, fast-acting). 
Each 
LEDs light 
fuse affects up to four key- 
when C.O. line 
sets. 
Fl protects keysets 
key is pressed. 
10-13, F2 protects 14-17, and 
F3 protects 18-21. 
Missing or defec- Install or replace Expansion 
tive Expansion PCB if problem occurs at 
PCB keyset 18, 19, 20, or 21. 
Defective Main 
Replace KSU or contact Inter- 
Control PCB Tel Customer Support for 
assistance. 
Page 5-13  
						

							INTER-TEL PRACTICES 
GLX INSTALLATION & MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
: -, 
FIGURE S-4. SYSTEM MALFUNCTIONS TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE 
(2.0. line is 
Defective C.O. 
inoperative 
line from central 
throughout 
office 
the system CORRECTIVE ACTION 
Attach a linemans test set 
the line at the RJ connector 
and check for C.O. dial tone. 
If not present, contact the 
telephone company. 
. . ._ 
:; .:: 
C.O. lines mis- 
wired Check C.O. 
line connections 
between the RJ and the KSU. 
All keysets have Check programming for every 
been restricted keyset and reprogram if 
from accessing necessary. Refer to page 
C.O. line 4-11. 
Defective or 
missing Expansion 
PCB 
Defective Main 
Control PCB Replace or install Expansion 
PCB if problem occurs at 
keyset 18, 19, 20, or 21. 
Replace KSU or contact Inter- 
Tel Customer Support for 
assistance. _: 
Repeated 
AC outlet is not 
occurrence of isolated and 
dropped calls dedicated 
The KSU is near 
a strong magnetic 
field (heavy 
motor, copy 
machine, etc.) 
Data base error The ground wire must be dedi- 
cated to the outlet. 
Run the 
power, neutral, 
and ground 
wires directly from a sepa- 
rate circuit in the breaker 
box to the outlet. 
A surge/- 
spike protector with RF1 and 
EM1 noise filtering should be 
installed. 
Relocate the KSU so that it 
is not affected by the mag- 
netic field. 
Refer to the ERROR LED pro- 
cedures on page 5-2. 
Defective power Replace KSU. 
supply 
Defective Main Replace KSU or contact Inter- 
Control PCB Tel Customer Support for 
assistance. 
Page 5-14 
i .’  
						

							INTER-TEL PRACTICES TROUBLESHOOTING 
GLX INSTALLATION h MAINTENANCE 
Issue 1, November 1985 
FIGURE 5-4. 
SYSTEM MALFUNCTIONS TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE CORRECTIVE ACTION 
Radio frequency AC power cir- Refer to page 3-3. 
If cor- 
interference 
cuit is not rectly grounded, unplug AC 
(RFI) or elec- 
grounded power cord from.outlet and 
tromagnetic 
properly insert a ground isolation :. .: 
::. 
interference plug into outlet. Plug AC : :. 
(EMI) present 
power cord into ground 
over conversa- isolation plug. 
If RFI/EMI 
tions 
stops, the ground is the 
cause. 
Call an electrician 
to correct the problem. 
NOTE: 
For further assistance, contact Inter-Tel Customer Sup- 
port. You will need to provide the following information: 
1. 
2. 
3. 
4. 
5. AC power source 
Unplug AC power cord from 
is causing outlet and plug into an 
RFI/EMI 
outlet that is on another 
breaker. If RFI/EMI stops, 
the AC power source is 
the cause. Install an EM1 
filter on the AC outlet. 
Modulation - AM, FM, or other 
Frequency - MHz or KHz 
Broadcast power 
Distance between KSU and broadcast antenna 
Where RF1 is heard: 
l Outside call - 
inside party only 
l Outside call - outside party only 
l Outside call - both parties 
l Intercom call - one or both parties 
Music-on-hold Music-on-hold The system has two music-on- 
not present channels are in 
hold channels. 
If two out- 
when outside use side calls are placed on 
call is placed hold, a third caller will not 
on hold hear music if placed on hold. 
Music source 
Check the music source. 
is not working 
Defective cabling 
Check the cable to the 
to the KSU music jack; 
repair if needed. 
Defective KSU Replace KSU or contact Inter- 
Tel Customer Support for 
assistance. 
t 
,; 
..’ 
;... 
‘,‘E 
: 
Page 5-15  
						

							INTER-TEL PRACTICES TROUBLESHOOTING 
GLX INSTALLATION h MAINTENANCE Issue 1, 
November 1985 
4. CUSTOMER SfiPPORT DEPARTMENT 
4.01 If problems persist, contact Inter-Tels Customer Support 
Department for assistance. They can be reached between 8:00 AM 
and 5:00 PM Mountain Standard Time (MST) at 602-961-9000 or 
l-800-523-8180. 
4.02 For emergencies only: After office hours and on weekends, 
call 602-961-0277 and leave your message with the operator. A 
Customer Support Product Specialist will return your call as soon 
as possible, usually within an hour. Please remember that this 
is an emergency number. Sales questions, equipment orders, etc., 
can only be processed during normal business hours. 
!. : 
\ : 
5. ISIS 
5.01 Inter-Tel Systems Information Service (ISIS) is available 
to authorized Inter-Tel distributors 24 hours a day. Following 
the instructions given by ISIS, you can access the latest news, 
Tech Tips, and sales information. You may access ISIS for up to 
30 minutes per call before being automatically disconnected. 
5.02 To access ISIS, you will need a terminal and a modem with 
the following characteristics: 
A. 
Bell 103 or 212 standard modem or equivalent. 
B. O-300 or 1200 baud rate. 
C. 
Full-duplex communication capability (parity is not 
checked). 
5.03 Accessing ISIS: 
(1) Dial 602-961-1825. 
(2) When you hear the modem tone, activate your modem accord- 
ing to the manufacturers instructions. 
, 
(3) Press the RETURN key repeatedly (at approximately 1 
second intervals) until the terminal responds with USER- 
NAME. 
(4) Enter ISIS and press RETURN. 
(5) Your terminal will print ENTER 
(6) Enter 150377 and press RETURN. 
(7) Your terminal will print ENTER ACCESS CODE. 
DISTRIBUTOR CODE. 
i . ..-. 
. . . 
., : 
Page 5-16  
						

							INTER-TEL PRACTICES 
GLX INSTALLATION h MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
(8) 
w 
(10) 
Enter your distributor code (Inter-Tel account number as 
it appears on your monthly invoice) and press RETURN. 
Your terminal will print WELCOME TO ISIS, followed by a 
series of menus that will guide you to the information 
you need. 
When you are finished, 
select EXIT ISIS (option 
the main menu and terminate your call according 
instructions for you modem. G) from 
to the 
NOTE: If you have any problems, please exit ISIS 
and re- 
port the problem to Customer Support between 8:00 AM and 
5:00 PM (MST). 
2: :‘,i 
,. 
Page 5-17  
						

							INTER-TEL PRACTICES 
REPLACEMENT PARTS 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
REPLACEMENT PARTS 
CONTENTS 
PAGE 
1. INTRODUCTION ............................................. 
6-l 
2. 
ORDERING PROCEDURE 
................... ../ ................. 
6-l 
3. REPLACEMENT PARTS LIST ................................... 
6-l 
4. RECOMMENDED SPARE PARTS 
.................................. 
6-l 
1. 
INTRODUCTION 
1.01 This section provides 
the information necessary to order 
replacement parts for the Inter-Tel GLX System. 
2. ORDERING PROCEDURE 
2.01 When ordering equipment for the Inter-Tel GLX System, pro- 
- ^ vide the following-information to 
your order processing clerk- 
a Company name 
l Purchase order number 
l Required date of shipment 
l Part number(s) of equipment 
l Quantity required ordered 
3. REPLACEMENT PARTS LIST 
3.01 Figure 6-l on the next page 
lists every part available that 
is authorized for replacement on the Inter-Tel GLX System. 
4. RECOMMENDED SPARE PARTS 
: ..: .; 
4.01 Figure 6-2 on the next page lists the quantities of spare 
parts recommended to adequately maintain and service 10 Inter-Tel 
GLX Systems. 
Page 6-l