Inter-Tel Glx Installation And Field Maintenance Manual

							INTER-TEL PRACTICES 
PROGRAMMING 
GLX INSTALLATION 6 MAINTENANCE 
Issue 1, November 1985 
PROGRAMMING 
CONTENTS PAGE 
1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-l 
2. PROGRAM PLANNING SHEETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4-l 
3. OUTLINE FOR PROGRAMMING NEW SYSTEMS..................... 4-4 
4. 
INITIALIZE THE SYSTEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4-4 
5. PROGRAM THE SYSTEM AND KEYSET P~TU~S .................. 4-5 
A. 
SYSTEM FEATURES PROGRANNING ......................... 
4-6 
B. 
KEYSET FEATURES PROGRANMING ......................... 
4-11 
1. 
INTRODUCTION 
1.01 
This section describes the initialization and programming 
procedures for the GLX System. 
For proper operation, the system 
must be initialized when it is installed. 
Programming allows the 
system and keyset features to be customized to meet each users 
needs. 
2. 
PROGRAM PLANNING SHEETS 
2.01 Programming is easier, quicker, and more accurate when it 
is planned in advance. Refer to the program planning sheets on 
the next two pages. Make copies of the program planning sheets 
and fill in the blanks as you read through this section. 
When 
the sheets are completed, you will have all the necessary in- 
formation to program the system. Save copies of the sheets at 
the system site and in the installers records for future refer- 
ence. 
: 1: :I,. 
: 
:’ .‘. 
Page 4-l  
						

							INTER-TEL PRACTICES 
PROGRAMMING 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
* FIGURE 4-1. PROGRAM PLANNING SHEETS 
SYSTEM FEATURES 
Performed from the attendants keyset (intercom number 10). 
SYSTEM TIMERS: 
Enter numbers in seconds. If the timer is not 
desired, enter 0. 
Timer 
Code Desired Value 
Default Range 
Attendant Recall *11 180 sec. 0, 60-600 sec. 
Hold Recall *12 60 sec. 0, 15-300 sec. 
Inactivity *13 
15 sec. 0, 15-60 sec. 
FEATURE TIMERS: 
Enter numbers in tenths of a second (2 = 0.2 
sec., 20 = 2.0 sec., etc). 
Code Desired Value 
Default 
Range 
21 0.7 sec. 0.2-1.2 sec.  Timer 
C.O. Flash 
C.O. Delay 
*2 
Speed-Dial Pause * 2 
Memory-dial Speed * 2 
C.O. Ring Duration * 2 
Abandoned Call 
* 2 
EXCLUDE C-0. LINE FROM 
number(s). No line is 
Code Desired Line(s) 
# 4 2 
4 
I; 
_) 
7 
8 2. 5 sec. 
3. 0 sec. 
0. 1 sec. 
0. 4 sec. 
6. 0 sec. 
TOLL RESTRICTION: 
Enter de 
sired line key 
preset when the sys tern is i nitial ized.  0.1-5. 
0 sec. 
1.0-5. 0 sec. 
0.1 or 0.2 sec. 
0.2-2. 
0 sec. 
4.0-20 
.O sec. 
------ 
SYSTEM OPTIONS: 
Enter desired option numbers. 
When the system 
is initialized, 
option 1 is preset. 
Code Desired Options 
# 5 
-- 
Options are: 
1 
- Restrict calls beginning with 0 or 1. 
2 
- Restrict calls beginning with 0 or 1 or >8 digits long. 
3 - Restrict calls beginning with 0 or 1 or >8 digits long, 
but allow 1411, 1911, 1-555-xXxX, l-xXx-555-xXxX, 
800-XXX-XxXx, and l-800-XXX-XxXx. 
4 
- Allow system speed-dial numbers to bypass toll 
restriction. 
CALL FORWARD TO PUBLIC NETWORK C.O. LINE: 
Enter desired line key 
number. No line is preset when the system is initialized. 
Code 
Desired Line 
# 6 
Page 4-2 
::: 
^ ::.: 
.:, : .:. 
, 
/< :, 
:::- 
:. 
!  
						

							INTER-TEL PRACTICES 
PROGRAMMING 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
FIGURE 
4-l. PROGRAM PLANNING SHEETS (CONTD) 
REYSET FEATURES 
Performed at individual keysets. 
(Place check marks in the 
appropriate boxes.) 
16 
17 
18 
19 
20 
! 
21 
i 
*Keyset options are: 
l- 
2‘- Incoming Page Disable 
Ring Intercom First 
. 
3 
- Night Answer 
4 - Speakerphone Activation Pre-select Disable 
6 
- Toll Restrict 
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							INTER-TEL PRACTICES PROGRAMMING 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
3. OUTLINE FOR PROGRAMMING NEW SYSTEMS 
3.01 A newly installed system is programmed 
1. 
Place the KSU PWR and PRG EN switches as follows: 
in the ON position. 
2. 
Initialize the system as described below. 
3. Program the system and keyset features as described on 
the following pages. 
4. Place the PRG EN switch in the OFF position when pro- 
gramming is completed. 
NOTE: It is important to return the PRG EN switch to the 
OFF position when finished. If the switch is left in the 
ON position, 
while using users could inadvertently change programming 
their keysets. 
Also, the on/off feature 
codes for headsets, background music, call forwarding, 
and do-not-disturb cannot be used when the PRG EN switch 
is in the ON position. 
4. 
INITIALIZE THE SYSTEM 
4.01 The system must be initialized when it is first installed 
and may require a reset or initialization if a data base error 
occurs (refer to page 5-2 in TROUBLESHOOTING). 
The system fea- 
tures are initialized with the following default values. 
Each 
feature is described in this section or in the FEATURES section 
of the manual. 
The attendants intercom number is 10. 
(This is not pro- 
grammable.) 
Only the attendants keyset rings for incoming calls; how- 
ever, the corresponding line keys flash on all keysets for 
incoming calls. 
The timers are set as follows. 
Programmable timers are 
marked with an asterisk. 
* Abandoned call timer: 
6 seconds 
* Attendant recall timer: 180 seconds 
Attendants abandoned call timer: 10 minutes 
* C.O. delay timer: 2.5 seconds 
* C.O. flash timer: 0.7 second 
* C.O. ring duration: 0.4 second 
* Hold recall timer: 60 seconds 
* Inactivity timer: 15 seconds 
* Memory-dial speed: 0.1 second 
* Speed-dial pause timer: 
3 seconds 
Unsupervised conference release timer: 
90 minutes 
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							INTER-TEL PRACTICES 
PROGRAMMING 
GLX INSTALLATION h MAINTENANCE 
Issue 1, 
November 1985 
l System option 1 is enabled. 
l All C.O. lines are subject to toll restriction. 
l A call forward C.O. line is not preset. 
l All keysets can access all C.O. 
lines for outgoing calls. 
l No keyset options are preset. 
l System speed-dial numbers are erased. 
4.02 To initialize the system: 
CAUTION: 
This function returns the data base to default values. 
(1) Place the KSU PRG EN switch in the ON position. 
(2) From the attendants keyset (intercom number 10): While 
on hook, dial #012. 
You will hear a confirmation tone 
as each key is pressed. You will hear a fifth confirma- 
tion tone when the system initialization is completed. 
(3) If no other programming is necessary, place the PRG EN 
switch in the OFF position. 
. 
5. 
PROGRAM THE SYSTEH AND KEYSET FEATURES 
5.01 
0 
0 
a 
a Some general programming procedures include the following: 
Programming is performed using the keyset keypad and line 
keys while the handset is on hook. 
Lifting and replacing 
the handset stores the programmed information and completes 
the programming sequence for each station. 
You will hear a confirmation tone every time you lift and 
replace the handset if you have completed a valid pro- 
gramming sequence. 
If you make a mistake, lift and replace the handset and 
start over. 
If you enter invalid information, 
you will hear four short 
ring tones and the keyset will return to the idle state. 
Simply re-enter the programming code and the correct in- 
formation; then lift and replace the handset. 
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							INTER-TEL PRACTICES PROGRAMMING 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
A. SYSTEM FEilTURES PROGRAMMING 
5.02 The following procedures are used for programming the sys- 
tem features from the attendants keyset. For further explana- 
tions of the timers and features, refer to the FEATURES section. 
(1) Place the KSU PRG EN switch in the ON position. 
. 
(2) From the attendants keyset (intercom number lo), pro- ,. , I 
.: 
gram the system features as follows: ..‘. 
a. Attendant recall timer: 
A call recalling from hold 
will ring at the keyset where the call was placed on 
hold until this timer expires; it then recalls the 
attendant. The timer is preset to 180 seconds dur- 
ing initialization. If this feature is not desired, 
enter 0 or skip step 2; 
the timer value will be 0. 
1. While on hook, dial *ll. 
2. Enter the attendant recall time in seconds (0, 
60-600). 
3. Lift and replace the handset. 
b. Hold recall timer: When a call is placed on hold, 
it does not signal the keyset until this timer ex- 
pires. Then, it recalls the keyset where it was 
placed on hold and rings until the attendant recall 
timer expires. The timer is preset to 60 seconds 
during initialization. 
If the timer is not desired, 
enter 0 or skip step 2; 
the timer value will be 0. 
1. While on hook, dial *12. 
2. Enter the hold recall time in seconds (0, 15- : 
300). 
, 
3. Lift and replace the handset. 
‘2. Inactivity timer: This limits the amount of time a :-.. keyset can remain off hook and inactive before the I::::-:, :: -: system locks it out. 
The user must then press and ., 
release the the hookswitch or lift and replace the 
handset before using the keyset again. 
The timer is 
preset to 15 seconds during initialization. 
If the 
timer is not desired, enter 0 or skip step 2: the 
timer value will be 0. 
1. While on hook, dial 13. 
2. Enter the inactivity time in seconds (0, 15-60). 
3. Lift and replace the handset. 
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							INTER-TEL PRACTICES PROGRAMMING 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
d. C.O. flash timer: This is the duration of the hook- 
flash generated when a line key or the FLASH key is 
pressed. A timed hookflash is used to disconnect 
calls without hanging up; it also allows users to 
access PBX or telephone company features. The timer 
is preset to 0.7 seconds during initialization. 
1. While on hook, dial *21. 
2. Enter the C.O. flash time in tenths of a second 
(2-12). (2 = 0.2 sec., 12 = 1.2 sec.) 
3. Lift and replace the handset. 
e. C.O. delay timer: When a keyset user wishes to re- 
dial a telephone number while still on the line, 
this timer inserts a delay between the time the user 
presses the SPDL and * keys or the REDL key and the 
time the system dials the number. 
The delay ensures 
that the central office has restored dial tone be- 
fore the number is dialed. The timer is preset to 
2.5 seconds during initialization. 
1. While on hook, dial 22. 
2. Enter the C.O. 
delay time in tenths of a second 
(l-50). (1 = 0.1 sec., 50 = 5.0 sec.) 
3. Lift and replace the handset. 
f. Speed-dial pause timer: When a series of telephone 
numbers or codes is entered in one speed-dial loca- 
tion (for example, an SCC access number, an account 
code number, and a telephone number), a pause can be 
entered between the numbers to allow time for each 
number or code to be processed. When a pause is 
entered in a speed-dial location, this timer is the 
length of the pause. It is preset to 3 seconds dur- 
ing initialization. 
1. While on hook, dial *24. 
2. Enter the speed-dial pause time in tenths of a 
second (10-50). (10 = 1.0 sec., 50 = 5.0 sec.) 
, 
b.‘_._ I . I 
:,. . 1; : 
3. Lift and replace the handset. 
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							INTER-TEL PRACTICES 
PROGRAMMING 
GLX INSTALLATION & MAINTENANCE 
Issue 1, 
November 1985 
9* Memory-dial speed timer: 
Some central offices and 
PBX systems cannot process speed-dialed and re- 
dialed numbers as quickly as the GLX System sends 
them (0.1 seconds per digit). 
This timer allows a 
0.1 second pause to be added after each digit to 
slow the dialing speed to 0.2 seconds per digit. 
The length of the DTMF tone is not affected; only 
the duration of the pause between digits is changed. 
~ ‘_: 
The timer is preset to 0.1 second during initializa- i: ..::. 
tion. . . , y.,?; 
(1) While on hook, dial *25. 
(2) Enter the memory-dial speed time in tenths of a 
second (1 or 2). (1 = 0.1 sec., 2 = 0.2 sec.) 
(3) Lift and replace the handset. 
: 
h. C.O. ring duration timer: 
When the system detects 
an incoming ring signal, 
it causes the programmed 
keysets to ring. The system will only recognize 
ring signals that are equal to or longer than this 
timer. This prevents C.O. 
line noise from causing 
false ring-in. The timer is preset to 0.4 second 
during initialization. 
(1) While on hook, dial 27. 
(2) Enter the C.O. 
ring duration time in tenths of a 
second (2-20). (2 = 0.2 sec., 20 = 2.0 sec.) 
(3) Lift and replace the handset. 
1. Abandoned call timer: 
This is the time that an un- 
answered incoming C.O. 
call will continue to ring in 
to the system after the central office stops sending 
ring signal. The timer is preset to 6 seconds dur- 
ing initialization. 
1. 
While on hook, dial *28. 
2. Enter the abandoned call time in tenths of a 
second (40-200). (4 = 4.0 sec., 200 = 20.0 sec.) 
31 Lift and replace the handset. 
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							INTER-TEL PRACTICES PROGRAMMING 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
5 Exclude C.O. line from toll restriction: If a C.O. 
line is excluded from toll restriction, toll re- 
stricted keyset users can access the C.O. line for 
placing calls that would normally be denied. No 
C.O. lines are preset during initialization. 
I. While on hook, dial #4. 
2. 
Press the line key(s) of the C.O. line(s) that 
will not be subject to toll restriction. 
(To 
return to default status, skip this step.) 
3. Lift and replace the handset. 
k. 
System options: Option 1 is preset during initial- 
ization. The following options apply only to key- 
sets enabled with keyset option 6 (toll restrict). 
NOTE: If more than one of the three options (l-3) 
below are enabled, the system will compare the num- 
ber dialed to only-the lowest-numbered option. 
The 
/: call is dropped as described below, unless option 4 
+ is enabled. 
4 V- 
b 1. 
4 While on hook, dial #5. 
J+- 2. 
Dial the desired option(s) (1, 2, or 3; 4). 
For 
Ll example, dialing #514 will enable options 1 and 
4. 
(To return to default status, skip this 
step.) 
Option 1 
- Restrict calls with 0 or 1 as tirst 
digit: Prevents toll calls from being made if 
h the first digit dialed is a 0 or 1. 
- Restrict calls with 0 or 1 as first 
~-~~$)gii~: o?r more than eight digits long: Prevents 
toll calls from being made if the first digit 
: : 
I 
_: 
t 
I ?I-. dialed is a 0 or l, 
or if the number is more 
Restrict calls with 0 or 1 as first 
digit, or more than eight digits long, but allow 
1411, 1911, 1-555-XxXx, l-XxX-555-XxXx, 800-XxX- 
xxxx, and l-800-XXX-XxXx: 
Prevents toll calls 
from beinq made if the first diqit dialed is a 
5 
u than eight digits long. 
I 
,’ 
,,(),a or +-, or if the number is more than eight 
digits long. But it allows directory assistance 
(1411, 1-555-xXxX, 1-xxx-555-xxxx), 
emergency 
(1911), and toll-free (800-XXX-XxXx and 1-800- 
XXX-XxXx) numbers to be dialed. 
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							INTER-TEL PRACTICES 
PROGRAMMING 
GLX INSTALLATION h MAINTENANCE 
Issue 1, 
November 1985 
Option 4 - Allow system speed-dial numbers to 
bypass toll restriction: 
Permits system speed- 
dial numbers to bypass the toll restrictions 
enabled by option 1, 
2, or 3. 
Because option 4 
modifies the other options, it is never used by 
itself. 
3. Lift and replace the handset. 
1. Call forward to public network: 
To allow keyset 
users to forward intercom and transferred calls to 
outside telephone numbers, one of the six C.O. lines 
must be designated for call forwarding to the public 
network. No C.O. 
lines are preset when the system 
is initialized. To designate a C.O. line, follow 
the procedures shown below. 
1. While on hook, dial #6. 
2. Press the line key of the C.O. line that will be 
used to forward calls to the public network. 
(To return to default status, skip this step.) 
3. 
Lift and replace the handset. 
(3) If no other programming 
is required for the system or 
keysets, place the PRG EN switch in the OFF position. 
Page 4-10