Inter-Tel Glx Installation And Field Maintenance Manual

INTER-TEL PRACTICES PROGRAMMING 
GLX INSTALLATION & MAINTENANCE Issue 1, November 1985 
B. 
KEYSET FEATURES PROGRAMMING 
5.03 For more information on these features, refer to the FEA- 
TURES section. Program entries as described below. Refer to 
page 4-5 for general programming information, if needed. 
(1) Place the PRG EN switch in the ON position. 
(2) From the desired keyset, program the keyset features as 
follows. 
a. C.O. 
line restriction: Designates the C.O. line(s) 
that cannot be used to make...

INTER-TEL  PRACTICES PROGRAMMING 
GLX  INSTALLATION  6, MAINTENANCE  Issue  1,  November  1985 
c. Keyset  options: No  options  are  preset  during  ini- 
tialization. 
1.  While  on  hook,  dial  #3. 
2.  Dial  the  desired  option(s).  For  example,  dial- 
ing  #3123  will  enable  options  1,  2,  and  3.  (To 
return  to  default  status,  skip  this  step.) 
Option  1  -  Incoming  page  disable:  Internal 
pages  will  not  be  heard  through  this  keysets 
speaker. 
Option  2  -  Ring  intercom...

INTER-TEL PRACTICES 
TROUBLESHOOTING 
GLX INSTALLATION & MAINTENANCE 
Issue 1, November 1985 
TROUBLESHOOTING 
CONTENTS 
PAGE 
1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
5-l 
2. 
DEFECTIVE UNIT RETURN POLICY . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
5-l 
3. TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
5-2 
A. 
PRE-TROUBLESHOOTING CHECKLIST....................... 5-2 
B....

INTER-TEL PRACTICES TROUBLESHOOTING 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
3. TROUBLESHOOTING 
A. 
PRE-TROUBLESHOOTING CHECKLIST 
3.01 Use this troubleshooting checklist before you start the 
system troubleshooting procedures. It may save you time and 
possibly eliminate the need for detailed troubleshooting. 
NOTE: 
In locations where there is low humidity, static can build 
up= This often causes small shocks or sparks when metal objects 
are touched. Although the internal metal...

INTER-TEL PRACTICES 
TROUBLESHOOTING 
GLX INSTALLATION h MAINTENANCE 
Issue 1, 
November 1985 
NOTE: 
*If the LED is not flashing, there may still be an 
error. Place the PWR switch in the OFF position for 10 
seconds; then return it to the ON position. 
the PWR switch off drops all calls in progress.) (Turning 
If the 
LED flashes, a software error has occurred. 
Follow the 
procedures given below. 
a. If the ERROR LED is flashing, 
an error has occurred 
in the system. Count the number of flashes...

INTER-TEL PRACTICES TROUBLESHOOTING 
GLX INSTALLATION & MAINTENANCE Issue 1, 
November 1985 
B. SYSTEM TROUBLESHOOTING 
3.02 
The troubleshooting 
failures have been divided 
PROCEDURES 
procedures for correcting equipment 
into four categories: 
l Feature Failure 
l Intercom Call-Related Problems 
o Outside Call-Related Problems 
l System Malfunctions ; 
: : 
,: 
3.03 The troubleshooting charts list symptoms, possible causes, 
and corrective actions. Look for the problem reported and per- 
form the...

INTER-TEL PRACTICES 
TROUBLESHOOTING 
GLX INSTALLATION h MAINTENANCE 
Issue 1, 
November 1985 
FIGURE 5-1. FEATURE FAILURE TROUBLESHOOTING CHART 
SYMPTOM 
PROBABLE CAUSE 
CORRECTIVE ACTION 
Cannot place a 
User error Refer to page 7-24. 
call on hold 
Defective keyset 
Replace keyset. 
Defective Expan- 
Replace Expansion PCB. 
sion PCB* 
Defective Main 
Replace KSU or contact Inter- 
Control PCB Tel Customer Support for 
assistance. 
Last number 
User error 
Refer to page 7-23. 
redial does 
not work...

INTER-TEL PRACTICES 
GLX INSTALLATION & MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
FIGURE 5-l; FEATURE FAILURE TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE CORRECTIVE ACTION 
Headset enable, PRG EN switch is PRG EN switch must be in the 
do-not-disturb, in the ON posi- OFF position for these fea- 
background 
tion tures to be used. 
music and call 
forward codes 
do not work 
Cannot initiate 
User error 
a conference 
Conference cir- 
cuits are busy 
Intercom channels 
are busy...

INTER-TEL PRACTICES 
GLX INSTALLATION & MAINTENANCE TROUBLESHOOTING 
Issue 1, 
November 1985 
FIGURE 5-1. FEATURE FAILURE TROUBLESHOOTING CHART (CONTD) 
SYMPTOM 
PROBABLE CAUSE 
Speakerphone 
User error 
not operating 
properly Automatic 
speakerphone 
is disabled 
Headset is 
enabled 
Defective keyset 
Replace keyset. 
Defective Expan- 
sion PCB Replace Expansion PCB. If 
if problem occurs at keyset 
18, 19, 20, or 21. 
Defective Main 
Control PCB CORRECTIVE ACTION 
Refer to page 7-12 and 7-19....

INTER-TEL PRACTICES TROUBLESHOOTING 
GLX INSTALLATION h MAINTENANCE 
Issue 1, 
November 1985 i .. 
FIGURE 5-2. INTERCOM TROUBLESHOOTING CHART 
NOTE: 
These symptoms are isolated to one keyset only. 
For iden- 
tical problems 
involving more than one keyset, refer to Figure 
5-4, System Malfunctions Troubleshooting Chart, on page 5-13. 
SYHPTOM 
No intercom 
dial tone PROBABLE CAUSE CORRECTIVE ACTION 
:..  : i -.._:, 
Defective station Check cable connections. 1 :.-: 
cabling 
Defective keyset Replace...