Inter-Tel 824 Installation And Field Maintenance Manual

							INTER-TEL PRACTICES STATION FEATURES 
824 INSTALLATION & MAIRTENAMCE Issue 1, June 1984 
.,- 
(4) Dial th e memory location code for the SCC -security code 
as in Step 2. 
, 
(5) Dial th e long distance number desired, using one of two 
methods: 
a. If speed dialing, enter the memory location code. 
OR, b. If manually dialing, press the pound (#) key: then 
dial the area code and telephone number. 
Last Humber Redial 
4.47 This feature remembers the last phone number dialed on the 
keyset. If a number dialed is busy, there is no answer, or you 
get disconnected, you. may redial the number while the line is 
open or later when you want to attempt the call again. 
4.48 TO redial the phone number while still on the line: 
(1) When reaching an outside number which is busy or does not 
answer, do not hang up. 
(2) Press the SPD key and the asterisk (*) key. The number 
will be immediately redialed. The telephone number ap- 
pears on Display keysets. 
4.49 To redial the last number used after disconnecting: 
(1) Lift the handset and select an available C.O. line. 
(2) Press the SPD key and then press the asterisk (*) key. 
(3) The number will be redialed. Display keysets show the 
telephone number dialed. 
D. 
CALLS ON HOLD 
4.50 There are two methods for placing an outside call on hold. 
System hold allows any station to access that call, while I-HOLD 
places a call on hold only at one station. 
The hold method is 
determined for each keyset in Maintenance Panel Program 23. 
4.51 If calls remain on hold for a specific amount of time, the 
hold recall feature notifies the holding station with a double 
tone and a medium fluttering line key. Refer to paragraph 4.64, 
Hold Recall. 
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INTER-TEL PRACTICES 
824 INSTALLATION & MAINTENANCE STATION FEATURES 
-Issue 1, June 1984 
4.52 To place a call on hold while on an outside call: 
(1) Press the HOLD key. The call will be on System.Hold or 
I-Hold, depending on your keysets programming. 
OR, (2) If your keyset is programmed forsystem Hold and you wish 
to put the call on I-Hold, press your DSS key. 
(3) You will hear the intercom dial tone and the line key on 
your keyset will have a medium flutter. For other key- 
sets, if the call is on System Hold, the line key will 
have a medium flash: if the call is on I-Hold, the line 
key will be steadily lit. The outside party will hear 
Music-On-Hold, if equipped. 
4.53 To return to a call on hold: Press the flashing line key. 
The flash will return to a delayed flash rate. 
E. TRANSFERRING OUTSIDE CALLS 
4.54 This feature allows you to transfer an outside call to 
any 
other station. Intercom calls cannot be transferred. 
4.55 To transfer a call to another station: 
(1) While on an outside call, press the DSS key of the de- 
sired station. The line key will have a medium flutter 
and the outside call will be placed on I-Hold. 
(2) If the called station is idle, both parties will hear one 
double tone and you may announce the call. 
(3) The transfer will go through when you hang up or press 
the RLS key. If the called station is busy, the call 
will still be transferred and the 
busy station is alerted 
by a flashing line key. 
4.56 To receive a transferred call: 
(1) After hearing the double tone and possibly a voice an- 
nouncement, lift the handset. 
(2) The call will be automatically connected when the trans- 
ferring station user hangs up. 
(3) If you respond handsfree and the calling party hangs up, 
the transferred call will tone and& flash on a line key: 
in this case lift the handset and press the flashing line 
key to receive the call. 
4.57 When transferring a call to another station, you may voice 
announce the call if that station is idle. The receiving 
station 
has the choice of accepting or refusing the call. 
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							INTER-TEL PRACTICES STATION FEATURES 
824 INSTALLATION & MAINTEHA?.KE Issue 1, 
June 1984 
4.58 If the station is busy, you may reconnect with the calling 
party and notify them that the line is busy. 
The calling party 
may choose to call back, to leave a message, or to be camped-on. i 
._ 
4.59 To reconnect with a transferred call: 
If the receiving 
station does not answer, refuses the call being transferred, or 
is busy, press the medium fluttering 
line key to speak to the 
calling party. 
4.60 To transfer a call to an unattended station: If there is no 
answer, you may transfer the call to that station and park it 
and then.page the called party. 
To do so, transfer the call to 
that intercom number and hang up. Then page the called party and 
inform them that they have a call on their station. 
4.61 If transferred calls are not answered in a specific amount 
of time, the transfer recallll 
feature will return, the call to 
the station which transferred it, alerting the user with a medium 
fluttering line key and a tone. 
Refer to paragraph 4.63,: Trans- 
fer Recall. 
I?. 
RECALL TIMERS 
4.62 The recall timer features make it is impossible for calls 
on hold or transferred to be forgotten. There are two pro- 
P 
grammable recall time limits -- Transfer and Hold. 
If a call is 
.placed on hold or transferred for longer than the programmed 
limit, 
it will recall the station. 
4.63 Transfer Recall: When any station, including the atten- 
dant, 
transfers an outside call to another station, the call must 
be answered within the Transfer Recall time limit. If there is 
no response, the call returns to the station that transferred it, 
alerting the user with a medium fluttering line key and ringing. 
The transfer recall timer is set in Maintenance PanelProgram 95. 
4.64 Hold Recall: After the Hold Recall time elapses, a call 
On 
hold recalls the station where it is waiting, alerting the user ,,., 
with one double tone and a medium fluttering.line key. This., : --: 
timer is set in Maintenance Panel Program 92.: , ,! : . . . ., ~ . . 
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							INTER-TEL PRACTICES 
STATION FEATURES 
824 INSTALLATION h MAINTENANCE 
.Issue 1, June 1984 
c 
6. REVERSE TRAHSl?l+ 
4.65 This feature allows the station user to pick up a call 
which is holding (I-HOLD) or was transferred and is ringing at 
another station. 
Intercom calls in the same paging zone as well 
as outside calls may be reverse transferred. 
4.66 
TO pick-up a call on I-hold at another station: 
(1) Lift th e handset and press 
the DSS key of the station 
where the call has been transferred or is holding. 
(2) Press the HOLD key. ,. 
(3) Press themedium fluttering line key. 
(4) The call is now connected. 
4.67 To pick-up an intercom call waiting at another station 
(Meet Me): 
(1) Lift th 
e handset and press 
the DSS key of the station. I 
where the intercom call is waiting. 
(2) Press the.asterisk (*) key. 
(3) The call is automatically connected. 
H. 
CONFERENCE CALLS 
-4.68 The 
824 system may include the conference call features, 
which permit a station user to establish a three-way conversation 
without operator assistance. 
The three parties may include (a) 
one inside station and two outside lines or (b) two inside sta- 
tions and one outside line, 
as enabled in Maintenance Panel Pro- 
gram 90. Any station user may initiate one conference 
at a time, 
if a conference circuit is available. 
. 
4.69. Conference circuitry 
,is software controlled and the num- -- 
ber of simultaneous conferences dependslon :the :C.O. ~lines- and .- c:--.-: 
intercom paths equipped and available; A, conference with one 
inside party and two outside lines uses two C.O. line channels.. 
Up to four conferences of this type could be in progress, using 
eight C.O. lines. 
A conference with two inside parties and one 
outside line uses one intercom path. There could be two simul- .-.. 
taneous conferences of this type, 
using the two intercom paths. 
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							INTER-TEL PRACTICES STATION FEATURES 
824 INSTALLATION b MAIrJTENANCE Issue 1, June 1984 
-> 
,I 
Two Inside Parties and One Outside Party 
4.70 This feature allows a station user to initiate a conference 
with another inside station and an outside party. The initiating 
station has control of the conference and has the option to pass 
control to the other inside station. 
4.71 To initiate a conference: 
(1) 
(2) 
(3) While on an outside call, press the.CNF key. 
The line 
key will medium flutter. 
Press the DSS key of the inside party you wish to add to 
the conference and instruct him to lift the handset. 
After the inside party lifts the handset, press the CNF 
key. The line key will flash at the delayed rate, and 
all three parties may talk. 
Display keysets will show 
elapsed time during the call. 
4.72 
To leave the conference: 
The initiating station user may 
leave the conference by hanging up. The remaining inside station 
automatically has control of the C.O. line. 
To re-enter the con- 
ference, the controlling station must add the other station, us- 
ing the procedure above. 
, 
.4.73 To end the conference: 
When the call is finished, the 
conference is ended by all parties hanging up. 
One Inside Party and Two Outside Parties 
4.74 This feature allows a three-party conference between one 
inside station and two outside parties. The station user has 
control of the conference. 
4.75 To initiate a conference: 
(1) Place the first outside call. 
(2) When that party is on the line, press the CNF key. The 
line key will medium flutter flash. 
(3) Place the second outside call. 
(4) When that party is on the line, press the CNF key to 
bring the other party into the conference. 
The line keys 
will flash at the delayed rate. 
Display keysets will 
show time elapsed during the call. 
. 
9 
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							INTER-TEL PRACTICES STATION FEATURE3 
824 INSTALLATION & MAINTENANCE Issue 1, June 1984 
4.76 To end the conference: The conference is terminated and 
the outside calls are disconnected when the controlling party 
hangs up. The conference cannot be re-entered. To reconnect the 
parties, repeat the conference call procedure. 
I. 
C-0. CALL WAITING 
4.77 This feature allows an outside call to be 
“camped-on” to a 
busy station. The busy station is alerted by the slow flashing 
line key and a double tone. 
The camped-on caller receives 
Music-On-Hold if the system is equipped. An outside call may be 
camped-on by another station. 
4.78 ~2.0. Call Waiting: If a C.O. call is waiting on your busy 
station, the line key will be flashing slowly for an incoming 
C.O. call or medium fluttering for a transferred call. 
4.79 To answer a C.O. call waitinq while on another C.O. call: 
(1) End the original call and press the flashing line key. 
OR, (2) Place the original call on hold and answer the other call 
as follows: 
a. Press the HOLD key. The outside party will hear 
Music-On-Hold (if equipped). The line key will be 
medium fluttering. 
b. Press the flashing line key to answer the waiting 
call. Elapsed time 
shows on Display keysets during 
the call. .v 
C. TO switch back to the original call and put the other 
call on hold, press the HOLD key and then press the 
line key of the original call. 
OR, d. To reconnect with the original C.O. call after ter- 
minating the ongoing call, press the medium fluttering 
line key. 
4.80 To answer a C.O. call waiting while on an intercom call: 
End the intercom call and press the flashing line key. 
. 
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							INTER-TEL PRACTICES 
824 INSTALLATION 6 MAINTEFW!K!E STATION FEATURES 
Issue 1, June 1984 
., 
‘1, 
.j 
5. 
SPECIAL STATIOH FEATURES , . . . 
5.01 This section includes the follow&g special features: 
A. Call Forwarding 
B. Do-Not-Disturb 
C. Paging Features 
D. Long Speech Warning 
E. Selectable Ring (Night Answer) 
F. Door-Mate 
A. CALL FORWARDING 
5.02 This feature enables you to temporarily transfer intercom 
-and outside calls to another station. 
calls forwarded to the same,station. Several stations may have 
5.03 To forward calls: 
(1) Lift the handset 
and press the MEM key. 
show PROGRAM MODE. Display keysets 
(2) Press the CNF key. 
Display keysets show 
au& FORWARJY. 
(3) Press the DSS key of the station where the calls are to 
be forwarded. 
Display keysets show 
FWD TO and the name 
or number associated with the DSS key. 
. 
(4) Press th 
e MEM key and hang up. 
flash, then light steadily. The MEM key will double 
Display keysets. The MSG key also lights on 
5.04 To cancel call forward: 
(1) Lift th 
show e handset and press the MEM key. 
PROGRAM MODE. Display keysets ,.- 
.‘.._ . 
_ 
. (2) Press the RLS key:. : 
flash, then go out. The light in the MEM key will.double . 
The MSG key on Display.keysets also 
goes out and the date/time message reappears. : -1 
5.05 Calls may not be forwarded to a station in.the Do-Not- . .- 
Disturb mode. 
You will hear a busy signal if this is attempted. 
. 
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							INTER-TEL PRACTICES 
STATION FEATURES 
824 INSTALLATION & MAINT-CE 
Issue 1, 
June 1984 
B. DO-KXFDISTURB 
5.06 This feature allows you to block all 
your station, but still allows outgoing calls calls and pages to 
to be placed. 
5.07 To place a station in Do-Not-Disturb mode: 
(1) Lizi the h an set and press the MEM key. ,Display keysets  d 
PROGRAM MODE. 
(2) ,Press the asterisk (*I key. Display keysets show DO NOT 
DISTURB. 
(3) Press the MEM key and hang up. 
The MEM key will double 
flash, 
then light steadily. 
on Display keysets. Date and time will reappear 
5.08 To cancel Do-Not-Disturb mode: 
(1) Lift the handset 
and press the MEM key. 
Display keysets 
show PROGRAM MODE. 
(2) Press the RLS key. 
The light under the MEM key Will 
double flash, then go out. 
Date and time will reappear 
on Display keysets. 
5.09 If any other .station user tries to access this station 
while it is in the Do-Not-Disturb mode, 
signal. they will hear a busy 
-. 
C. 
PAGING FEATURES I- 
5.10 The paging features of the 824 system allow pages to sta- 
tions in four internal zones. 
Three zones include selected sta- 
tions and one zone 
(All-Call) may include all stations. 
Pages 
are heard through the speaker of each keyset. 
5.11 Stations may be assigned to one 
paging zone ‘and to the- __. 
All-Call zone, 
as programmed with Maintenance- Panel- Program -24. .T..- 
Pages may be answered from any station 
using the Meet E;le fea->..- .: 
ture. If the paging path is busy, you‘will hear a busy signal. 
5.12 An optional 
external paging amplifier may be 
installed. 
Refer to SYSTEM SPECIFICATIONS for details. The external page is -. 
assigned to zone 9 and the Meet Me 
pick up an external page. feature cannot be used to 
: ~. 
 
2 
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							INTER-TEL PRACTICES STATION FEATURES 
824 INSTALLATION L MAINT~CE Issue 1, 
June 1984 
5.13 
TO page the All-Call zone: 
(1) Lift the handset and press the 
PAGE key. 
(2) Press the digit 0 on the keypad.  - 
(3) When you hear the double tone, 
you have 30 seconds to 
make your announcement. 
5.14 To page an internal zone: 
(1) Lift the handset and press the PAGE key. 
(2) Press the zone code (1, 2, or 3) on the keypad. 
(3) When you hear the double tone, you have 30 seconds to 
make your announcement. 
5.15 To page an external zone: 
(1) Lift the h andset 
and press the PAGE key. 
(2) Press the digit 9 on the keypad. 
(3) After you hear the three tones, 
you have 30 seconds to 
make your announcement. I 
/ 
5.16 To directly page an individual: 
Use the paging procedure 
to a specific internal zone or the All-Call zone. The paged 
party may respond, using the Meet-Me page procedure. 
Mainte- 
nance Panel Program 94 determines whether the page can be picked 
up at any station or only within the page zone. 
5.17 Meet-Me Page: 
(1) After hearing yourself paged, 
lift the handset on any 
station where the page was received. 
(2) Press the asterisk (*) key. 
YOU will be connected to the 
station where the page was placed. 
D. 
LONG SPEECH WARNING 
5.18 For outside calls, 
stations may be programmed to generate a 
single warning tone through the speaker every three minutes as a 
reminder of elapsed time. 
This tone is not heard by the outside 
party. 
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							INTER-TEL PRACTICES STATION FEATURES 
824 INSTALLATION b MAINTENANCE ,Issue 1, June 1984 
(, 
E. SELECTABLE RING (NIGHT ~~3~33~1 
5.19 Using Maintenance Panel Program 21, stations can be pro- 
grammed for Selectable Ring (Night Answer), which allows the user 
to turn ringing on or off for all C.O. lines at their discretion. 
5.20 
TO set proqrammed keyset to ring: 
(1) Lift the handset and press the MEM key. Display keysets 
shows PROGRAM MODE. 
(2) Press the pound (#) key. 
NIGHT ANSWER appears on a 
Display keyset. 
(3) Press the MEM key again. The MEM key will double flash, 
then light steadily. 
5.21 To cancel: selectable ring: 
(1) Lift the handset and press the MEM key. PROGRAM MODE 
appears on a Display keyset. 
(2) Press the RLS key. The MEM key will double flash , then 
go out, and the display message will return to date and 
time. 
F. DOOR-MATE 
5.22 Keysets may be programmed to access or answer the optional 
Door-Mates with Maintenance Panel Program 21. Door-Mates allow 
access to remote locations that do not require a..,keyset. With 
two Door-Mates, each is identified by its own melody. When the 
Door-Mate button is pressed, Door-Mate number one plays Home on 
the Range and number two plays Greensleeves. 
5.23 To access a Door-Mate: 
(1) Lift the h 
andset and press the digit 1 (Door-Mate #l) or ._ 
2 (Door-Mate #2) on the keypad. 
(2) Your call will be automatically connected. 
5.24 To answer the Door-Mate: 
(1) When you hear the Door-mate music and the HOLD key has a 
fast flutter, lift the handset. 
(2) If your station is programmed to answer the Door-Mate, 
your call will automatically be connected. 
. 
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