Inter-Tel 824 Installation And Field Maintenance Manual
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INTER-TEL PRACTICES TROUBLESHOOTING 824 INSTALLATION & MAINTENANCE Issue 1, June 1984 FIGURE 6-6. SYSTEM MALEUNCTIONS TROUBLESHOOTING CHART (CONTD) Symptom Probable Cause Corrective Action No ring tone on Defective MISC PCB Replace the MISC PCB. any keyset in the system. Defective CPU PCB Contact Inter-Tel Field Service. C.O. line inoperative throughout system Line separation Press the red RLS button on the switch pushed in switch on the MDF PCB. Defective C.O. Disconnect the C.O. line from line from Central CO1 at MDF. Use a test set to Office verify the C.O. connection. Defective CO1 cable Check CO1 cabling. Refer to INSTALLATION for details. Defective CO1 PCB Replace the CO1 PCB. Defective CPU PCB Contact Inter-Tel Field Service. Terminal will not Baud rates of the Match the baud rates of the communicate with terminal and CPU printer and the CPU PCB. Set CPU PCB PCB not the same printer at 300 baud. Miswired or Repair or replace connecting defective cable cable. See INSTALLATION for proper RS232C pinout. RS232C interface Examine RS232C interface for on MDF PCB is faulty solder connections or faulty broken pin. Contact Inter-Tel Field Service for assistance. Replace the MDF PCB if faulty0 Defective CPU PCB Contact Inter-Tel Field Service. Repeated occurrence of dropped calls AC line is not dedicated Have dedicated AC line installed from the main power panel with a third wire ground. Ensure telephone power is on its own circuit breaker. KSU located near Relocate the KSU to an isolated a strong magnetic room a minimum of 20 feet away field. (power from any equipment that pro- transformers or copying machines) duces a magnetic field. Defective CPU PCB Contact Inter-Tel Field Service. Page 6-14
INTER-TEL PRACTICES 824 INSTALLATION & MAINTENANCE REPLACEMENT PARTS Issue 1, June 1984 REPLACEMENT PARTS CONTENTS PAGE 1. INTRODUCTION ............................................. 7-l 2. ORDERING PROCEDURE ....................................... 7-l 3. REPLACEKEJTF PARTS LIST ................................... 7-I .. - 4. REXOMMJZNDED SPARE PARTS .................................. 7-l 1. INTRODUCTION 1.01 This section provides the information necessary to order replacement parts for the 824 system. 2. ORDERING PROCEDURE 2.01 When ordering equipment for the 824 system, it is necessary ,-to -provide the following information to your- Order Processing ._ clerk: ., ,.-. . _ 0 Company name l Purchase order number l Required date of shipment .,._ l Part number(s) of equipment ordered l Quantity required 3. REPLACEMEN& PARTS LIST. .-: . .! . . 3.01 Refer to Figure. 7-l on the next page,.: which lists every, ., :;.-part available that:is authorized ,for replacement on the.824 : : 1.: . : ,, system . ,, ;,--: ::: ,:‘ -y.,..,:,- .,. I .) ,. i_,$y I ^ 4. RECOMMENDED SPARE PARTS .. . _ 4.01 It is mandatory that spare parts be kept onhand to insure the best possible customer service. 4.02 Refer to Figure 7-2 on page 7-4, which lists the quantities of spare parts recommended to adequately maintain and service ten 824 systems. . Page 7-l
INTER-TEL PRACTICES 824 INSTALLATION & MAINTENANCE REPLACEMENT PARTS .Issue 1, June 1984 ._ FIGURE 7-1. REPLACEMENT PARTS Part Description - HITEC PHOENIX Number Number Keysets 824,Standard Keyset 248.3000 824 Power Failure Transfer Standard Keyset 248.3100 824 Display Keyset 248.3200 824 Power Failure Transfer Display Keyset 248.3300 Keyset Components Line Cord 813.1039 Handset Cable 813.1038 Handset Assembly 817.3027 Transceiver for Handset 817.3028 Housings 824 Standard Keyset Top 810.5165 824 Standard Keyset Bottom 810.5166 824 Standard Keyset Faceplate 810.5167 824 Display Keyset Top 810.5165 824 Display Keyset Bottom 810.5166 824 Display Keyset Faceplate 810.5168 Wall Mount Adapter Kit 828.1006 Keyset Control Boards Standard Keyset Keyboard and LED 248.3010 Standard Keyset Control Board Assembly 247.3010 Display Keyset Keyboard and LED 248.3210 Display Keyset Control Board Assembly 247.3242 Standard Power Failure Transfer Keyset Control Board Assembly 247.3110 Display Power Failure Transfer Keyset Control Board Assembly 247.3232 Keyset Button Caps 824 Standard Keyset 812.1029 812.1030 .. 824 Display Keyset 812.1031 812.1028 . 247.3000 247.3100 : 247.3200:. 247.3300 .813.1041 813.1042 817.3026 817.3028 ; I 810.5162 810.5163 mm 810.5164 ... 810.5163 828.1028 247.3020 247.3010 -247.3210 :. , ,+47.,3242 247.3110 247.3232 -. ., . Page 7-2
INTER-TEL qRACTICES 824 INSTALLATION & MAINTENANCE REPLACEMENT PARTS -Issue 1, June 1984 mxw 7-1. Rmwm3mm PARTS (coNTD) The following part numbers are the same for both.Phoenix and Hitec models: Key Service Unit 824 KSU and Power Power Supply with .~ . Supply with battery charger battery charger 247.1100 247.1210 247.2100 247.22.00 247.2220 247.2210 247.2230 247.2300 247.2310 247.2400 247.2500 247.2600 247.2700 CPU PCB with timer DTMF CO1 PCB (4 lines) DTMF CO1 PCB (2 lines) Dial Pulse CO1 PCB (4 lines) Dial Pulse CO1 PCB (2 lines) KTI PCB (8 keyset) KTI PCB (4 keyset) MISC PCB DOOR PCB CO1 Jumper PCB MDF PCB Other PFT Ringer Adapter Kit 828.1030 Fuse - l.OA (non-standard) 802.1010 Fuse - 0.3A (non-standard) 802.1018 Plastic Instruction Stand 828.1008 Card Directory for Phoenix Keyset 809.1092 Owners Guide 247.8001-o Installation & Maintenance Manual 247.8002-o Users Guide 247.8003-o Page 7-3
247.1100 247.1210 KSU and Power Supply w/battery charger 1 Power Supply with battery charger 1 247.2100 CPU PCB with timer 2 247.2300 8-KTI PCB 2 247.2310 4-KTI PCB 2 247.2200 DTMF 4-CO1 PCB 2 247.2220 DTMF 2-CO1 PCB 2 247.2210 Dial Pulse 4-CO1 PCB 1 247.2230 Dial Pulse 2-CO1 PCB 1 247.2400 MISC PCB 1 247.2500 DOOR PCB 1 247.2600 CO1 Jumper PCB 1 247.2700 MDF PCB 1 802.1010 l.OA fuse 10 802.1018 0.3A fuse 10 248.3000 824 Standard Keyset, Hitec 4 247.3000 824 Standard Keyset, Phoenix 4 248.3100 1 247.3100 Standard Power Failure Transfer Keyset, Hitec 248.3200 Standard Power Failure Transfer Keyset, Phoenix 1 824 Display Keyset, Hitec 1 247.3200 824 Display Keyset, Phoenix 1 248.3300 Display Power Failure Transfer Keyset, Hitec 1 247.3300 Display Power Failure Transfer Keyset, Phoenix 1 813.1039 Line Cord, Hitec 2 813.1041 Line Cord, Phoenix 2 813.1038 Handset Cable, Hitec 1 .813.1042 Handset Cable, Phoenix 1 INTER-TEL PRACTICES 824 IIYSTALIATION br MAINTENANCE =PLACEMENT PARTS Issue 1, June 1984 FIGURE 7-2. RECOMMENDED SPARE PARTS Part Number Description Quantity . Page 7-4
INTER-TEL PRACTICES FEATURES 824 INSTALLATION h MAINTENANCE .Issue 1, June 1984 FEATURES CONTENTS PAGE 1’. INTRODUCTION TO FEATURES ............................... 8-l 2. SYSTEM FEATURES ........................................ 8-2 t 3. STATION FEATURES ........................................ 8-9 INTRODUCTION TO FEATURES The 824 system, installation in addition to its stylish appearance and easy, and programming, provides over 100 user-friendly features. These features have been divided into the following categories: System Features: This category includes features for the entire system. 0 Station Message Detail Recording (SMDR) l Flexible Attendant Arrangements l Selectable Ring (Night Answer) l Power Failure Capabilities l Dual-Tone Multi-Frequency (DTMF) or Dial Pulse SignaIling l Music-On-Hold . 0 Call Privacy l Toll Restriction o Direct Ring-in Lines l Variable Time-Out Capabilities St il :ation Features: Features available at each station are lcluded in this category. They are further categorized as follows~ ---- -..-- l Keyset General-Features l Intercom Features l Outside Call (C.O.) Features _ l Special Station Features a Special Display Keyset Features , l Page 8-l
INTER-TEL PRACTICES SYSTEM FEATURES 824 INSTALLATION & MAINTEXANCE Issue 1, June 1984 SYSTEM FEATURES 1. INTRODUCTION 1.01 0 0 0 0 i 0 0 0 0 0 System features of the 824 system include the following: Station Message Detail Recording (SMDR) Flexible Attendant Arrangements Selectable Ring (Night Answer) Power Failure Capabilities Dual-Tone Multi-Frequency (DTMF) or Dial Pulse Signalling Music-On-Hold Call Privacy Toll Restriction Direct Ring-in Lines Variable Time-Out Capabilities 2. STATION MESSAGE DETAIL RECORDING (SHDR) 2.01 The Station Message Detail Recording (SMDR) is a standard feature of the 824 system which provides a detailed record of outgoing calls (long distance and local) and may include selected .. incoming calls. 2.02 This data may be recorded on a customer-provided printer or alternate device (such as magnetic tape or floppy disk). This output device is connected to the RS232C port on the Main Distri- bution Frame (MDF) printed circuit board (PCB). . . . 2.03 SMDR options, using Maintenance Panel Program 96, include: A. All outgoing local and long distance calls -- The SMDR begins monitoring 15 seconds after the telephone number is dialed. ._/ 1 B. Outgoing calls longer.than 30 seconds in duration -- The.:? Y, SMDR output device begins monitoring 45 seconds after the telephone number is dialed. C. Long distance calls (eight digits or more) --, The SMDR output device begins monitoring 45 seconds after the. telephone number is dialed. D. A record of incoming calls if the station user enters an _ account code. 2.04 The following paragraphs describe the call data itemsin- eluded in the SMDR output report, given in the order in which they appear in Figure 8-l on the next page. Page 8-2
INTER-TEL PRACTICES SYSTEM FEATURES 824 IXSTALLATION & b!AINTFBANCE Issue 1, June 1984 .f ._ FIGURE 8-l. SMDR PRINTOUT EXT 1S1! 1T11 JAI! IT11 ! I! 1 1011 IN! I 1 I I INI 1 IU!! 1M1! l.B 1 ! ! E 1.1 !R!! 1 1 ! I I ! DIALED NO. D I A L E D N U M B E R S ELAPSED TIME 1iD 1 IT1 1 IU 1111 l!R 11Ml !IA IlEl ! 1-T 11 ! 111 IIO! ! IO 11F! i!N I! ! I I IID! 1 IO ! ! A! 11F ! IY! 1 I II I ! IC I! 1 !lA 11 1 11L ! ! ! l!L 11 ! co 1c 1 1. 1 !O ! !. 1 1 ! 1L 1 !I 1 !N 1 !E ! ! 1 IN ! 1u ! !M I !B ! 1E ! !R ! 1 1 ! ! I ! 1 I 1 1 ! ! ! ! ! ! ACCT A C C 0 U N T C 0 D E 2.05 Day Header: A page header is generated daily at midnight when the real time clock cycles from 2359 to 0000. Included in the.header is the date (month, day, year, day of week) and column headings for the SMDR printout. 2.06 Station Number: This identifies the originator of the out- going call, showing the intercom number. 2.07 Number Dialed: The telephone number (up to 30 digits) dialed by the station user is shown here. This field will be blank for incoming calls. 2.08 Duration of Call: This gives the number of minutes and seconds elapsed. The timer starts 15 seconds after the end-of- dialing sequence and ends when the C.O. line in use is released. In the case of an incoming call, duration is timed from the moment the account code is entered. second and times The timer advances every for a maximum of 255 minutes before starting again at 0. 2.09 Time of Day: This field records the time the call starts, showing hour and minutes in international (24-hour clock) time. 2.10 C.O. Line Number: This field identifies the C.O. line used to place or receive the call. Page 8-3
INTER-TEL PRACTICES SYSTEM FEATURES 824 IHSTALLATION & MAINTENAHCE Issue 1, June 1984 2.11 Account Code: An account code (up to six digits) may be entered during a C.O. call to help identify the call for billing purposes. For example, if your business assigns account numbers to clients, calls to and from them may be identified by that num- ber. This makes it easy to locate the data later and charge the client for the call. An incoming call will appear on the SMDR printout only if an account code is entered during the call. For more information, see page 8-18. 3. FLEXIBLE ATl!ENDANT ARRANGEMENTS 3.01 The 824 system may be configured for one-attendant, multi- ple-attendant, or no-attendant operation, using Maintenance Panel Programs 31 and 32. 3.02 One-Attendant Operation: With this feature, incoming C.O. lines are programmed to ring in at one station. 3.03 Multiple-Attendant Operation: Incoming C.O. lines are programmed to ring in at two or more stations. 3.04 No-Attendant Operation: With this feature, incoming and outgoing calls may be handled without the use of an attendant. C.O. lines are programmed to ring in at all stations. 4. SELECTABLE RING (NIGHT ANSWER) 4.01 Stations can be programmed for Selectable Ring (Maintenance Panel Program 211, which allows the user to turn ringing on or off for all C.O. lines at any time. See page 8-35 for proce- dures. 5. POWER FAILURE CAPABILITIES 5.01 For times when commercial AC power is disrupted, the 824 system may be equipped with power failure equipment. This in- cludes a system battery back-up and/or the power failure transfer arrangement. A. BATTERY BACK-UP 5.02 The power,supply for the 824 system provides a trickle- charge circuit for system battery back-up. In the event of a power loss, these customer-provided batteries are automatically activated and the system remains fully operational. They also protect the system in a brown-out condition. Page 8-4
INTER-TEL PRACTICES SYSTEM FEATURES 824 IBSTALLATION & MAINTENANCE Issue 1, June 1984 B. POWER FAILURE TRANSFER (Pm) ARRANGEMENT _/ 5.03 In the event of an AC power loss, systems without battery back-up may be equipped with an optional power failure transfer system. 5.04 Optional Power Failure Transfer (PFT) keysets are used. Under normal conditions, they function as regular keysets. -In the event of an AC power loss, C.O. lines are switched directly to these stations to answer incoming calls. 5.05 The system SUppOrtS up to eight PFT keysets (one per in- coming C.O. line). The PFT function is automatically enabled at the KSU in the event of a power failure. Refer to SYSTEM SPECI- FICATIONS for details. c. DATA BASE BACK-UP 5.06 Power for the customers data base memory is provided as an integral .part of the CPU PCB. The data base back-up protects customized programming and system and station speed dial numbers