Inter-Tel 824 Installation And Field Maintenance Manual

							INTER-TEL PRACTICES 
STATION FEATURES 
824 INSTALLATION & MAINTENANCE . 
Issue 1, 
June 1984 
‘ 
(3) The called stations speaker 
is activated if handsfree 
answering has been enabled for that station and you may 
announce yourself. 
3.08 If the called station is busy, 
later or, without hanging up, you may hang up and try 
wait until it is available. camp on to. the busy station and 
and Call Waiting. Refer to Section E, Intercom..Camp-On 
- 
3.09 If the called station is busy on an outside call, you will 
hear one double tone. 
Display keysets will show NAME:IN USE or 
NAME:C/O CALL. 
call, If the called station is busy onan inte.rcom 
there will be one double tone and the HOLD-key will light 
steadily. 
CALL. Display keysets will show NAME:IN USE or NME:I/C 
3.10 If an unassigned, unequipped, 
or invalid intercom number is 
dialed, the calling party will hear a continuous busy signal. 
Display keysets will show XX: NO PHONE. 
3.11 To receive an intercom call: After hearing one double tone 
and possibly a voice announcement, 
respond handsfree or lift the  
handset for a private conversation. 
I/C CALL:NAME . A Display keyset will show 
.3.12 To end an intercom call: 
The call may be terminated by i 
hookflashing (if off-hook), pressing an available line key, or : . f 
hanging up. 
_. 
E. INTERCOM CAMP-ON AND CALL WAITING 
3.13 This feature allows you to camp-on to a busy station and 
wait until it is available. 
long as you remain off-hook. You are automatically camped-on as 
3-14 Any-station user may camp-on to a busy station that is not ;. 
in Do-Not-Disturb mode, 
does not have a message set;or does not  
have a previous camp-onwaiting. .: : 
: i. 1. .; 
,.- 
3.15 To initiate-intercom camp-on: . .:, . 
, 
(1) If the called station is busy, do not hang up. 
(2) The called station is alerted to the call waiting by-a 
fast flashing HOLD key and a double tone. 
(3) When th e busy station becomes available,you will be 
automatically connected. 
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							INTER-TEL PRACTICES 
824 IBSTALLATION & MAINTENAHCE STATION FEATURES 
Issue 1, June 1984 
3.16 To answer a waitinq intercom call while on a C.O. call: 
(1) Press the ,HOLD key to place the outside call on hold. 
The waiting intercom call will automatically connect. 
(2) TO reconnect with the C.O. call on hold, press the medium 
fluttering C.O. line key. 
The intercom call will be dis- 
connected. 
3.17 To answer a waitinq intercom call while on another intercom 
call: 
Terminate the current intercom call. 
The intercom call 
waiting will automaticaliy connect. 
4. 
OUTSIDE CALL (C-0.) FEATURES 
4.01 The 824 system 
connects to a maximum of eight C.O. loop 
start lines. Signalling may be either dial pulse or Dual-Tone 
Multi-Frequency (DTMF). 
Refer to SYSTEM FEATURES, Section 6. 
4.02 The many outside call features available on the 824 system 
may be 
divided into the following categories: 
A. Placing and Receiving Outside Calls 
Alternate Methods for C.O. Line Selection 
Alternate Methods of Dialing 
Calls on Hold 
Transferring Outside Calls 
Recall Timers 
Reverse Transfer 
Conference Calls 
C.O. Call Waiting : ./ 
, 
A. 
PLACING AND RECEIVING OUTSIDE CALLS 
4.03 The basic procedures 
for placing outgoing calls and re- 
ceiving incoming calls are described below. 
There are -also many 
alternateprocedures for selecting a C.O. line, dialing,,and 
.. 
responding to different sources of calls (such .as.calls waiting, 
calls on hold, transferring calls, 
and conference calls). These 
topics are covered throughout this section of the manual. 
4.04 Placinq a C.O. Call: 
(1) Lift the handset. 
-. 
(2) Press an available unlit line key and listen for the ~ 
outside dial tone. 
Display keysets show llN0..  
 (3) Dial the desired telephone number. 
The numbers dialed 
appear on a Display keyset. 
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							INTER-TEL PRACTICES STATION FEATURES 
824 IBSTA.LLATIOI!l & MAIWIENA?ZE Issue 1, 
June 1984 
(4) The line key will flash at a delayed rate while the 
dialing and call are in progress. 
Display keysets show 
the elapsed time, which advances every ten seconds. 
4.05 Receiving a C.O. Call: 
(1) When a line key is flashing slowly and is accompanied by 
long, continuous tones (if programmed for audible ring- 
ing), lift the handset and press the flashing line key. 
(2) The call is connected and the line key flashes at a de- 
layed rate while the call is in progress. 
sets show elapsed time. Display key- 
4.06 To add an account code for SMDR reporting: 
An account code 
may be added during an outgoing call. 
This code will appear on 
the SMDR printout as a reference for charging the cost of the 
call. To do this, at least 15 seconds after dialing but prior to 
hanging up, press the pound (3) key and dial the account code (up 
to six digits). 
4.07 To record an incoming call on the SMDR 
printout: The only  
way to record an incoming call on the SMDR printout is by enter- 
ing an account code during the call. 
Upon answering an incoming 
call, enter the six-digit account code as described above in 
paragraph 4.06. 
The call will be timed starting at that 
point. 
B. ALTERNATE METHODS FOR C-O. LINE SELJXTIOB 
4.08 The following 
sections explain the alternate methods for 
selecting C.O. lines. The topics discussed are as follows: 
l Direct Line Key Selection 
l Preselect Line On-Hook 
l Automatic Line Selection -- Outgoing Call 
o Automatic Line Selection -- Incoming Call 
0 C.O. Line Queuing 
Direct Line Key Selection 
4.09 This feature allows you to press any idle line key in order 
to seize a C.O. line for an outgoing call. 
A station user may 
have access to the eight C.O. lines, as determined in the data 
base. The LED status indicators for each line key aid in locat- 
ing an available line. 
Refer to Figure 8-4, LED Indications, on 
page 8-12. 
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							INTER-TEL PRACTICES STATION FEATURES 
824 INSTALLATION & MAINTENANCE -Issue 1, 
June 1984 
Preselect Line On-Hook 
4.10 This feature allows the station user to preselect an avail- 
able C.O. line while on-hook. .After pressing the desired line 
key, you must take action within 15 seconds. 
This eliminates the 
possibility of a line being seized inadvertently and the line 
being tied up unnecessarily. 
4.11 To preselect a C.O. line: 
(1) Press an available C.O. line key. 
(2) After h earing the outside dial tone, dial the telephone 
number within 15 seconds. 
Display keysets show elapsed 
time. 
(3) Lift the h an 
d set when the called party answers. 
Autanatic Line Selection (AUTO) -- Outgoing Call 
4.12 This feature also preselects an available c.0. line (if 
enabled with Maintenance Panel Program 91). However, the system 
selects the line for you. The lowest numbered available line 
(that is not restricted on your keyset) will be used. 
4.13 To automatically preselect a 
C.O. line -- On-Hook: 
(1) l??;js( ;ze AUTO key and you will hear the outside dial 
I, 
. 
 appears on Display keysets). 
(2) Dial th e desired phone number within 15 seconds. The 
number dialed appears on Display keysets. 
(3) When the called party answers, lift the handset (elapsed 
time displays). 
4.14 To automatically preselect a C.O. line -- Off-Hook: 
(1) Lift the handset and you will hear the intercom dial 
tone. 
(2) Press the AUTO key and you will hear the outside dial 
tone. 
(3) Dial the desired phone number. 
Display keysets show the 
number dialed. 
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							INTER-TEL PRACTICES STATION FEATURES 
824 INSTALLATION C MAINTENANCE Issue 1, June 1984 
Automatic Line Selection (AUTO) -- Incdnq Call 
4.15 Incoming calls may.be answered with the automatic 
preselect 
line feature (if it has been enabled with Maintenance Panel Pro- 
gram 91). 
If lines are ringing simultaneously, the lowest num- 
bered ringing line is selected. 
4.16 To automatically select an incoming call: 
(1) Press the AUTO key and lift the handset. 
(2) The ringing line is connected.. Elapsed time shows %on 
Display keysets. 
4.17 The call connected when using the AUTO key is determined by 
the following priority: 
(1) Lowest-numbered line ringing in. 
(2) Based o n the lowest-numbered line: 
A call you placed on hold. 
A transferred call. 
Recalls to the station. 
(3) Selects the lowest-numbered available C.O. line for an 
outgoing call. 
C-0. Line Queuinq 
4.18 C.O. line queuing allows stations to be placed on a non- 
prioritized callback list, waiting for an available C.O. line. 
When the C.O. line becomes available, 
the system calls the wait- 
ing station, on a first in-first out basis. No station has queue 
override capabilities. i_ 
4.19 One C.O. line can have five queues requested at a time. 
All C.O. lines available to a station may be queued, but only one 
queue may be requested by the station user at one time. 
4.20 To queue a busy C.O. line: 
(1) Lift th e handset and press a busy line key. You will 
hear a busy signal. 
(2) Press the pound (#) key and hang up. The MEM key will 
double flash twice. c. 
_. 
4.21 Queued line is available: When the busy line is available, 
the line key will flash at a slow rate and you will hear long, 
single tones. To answer: 
-- 
(1) Lift the handset and press the flashing line key. : 
2. 
(2) When you hear the outside dial tone, proceed with the 
call. 
The number dialed appears on Display keysets. 
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							INTER-TEL PRACTICES 
824 IBSTALLATION & MAINTENANCE STATION FEATURES 
Issue 1, June 1984 
4.22 1fthe waiting station is busy when the requested line is 
available, 
that station is placed back in the queue list. The 
next station waiting will receive a signal for the available 
line. 
If the waiting station is idle, 
the system signals the 
station for a maximum of 15 seconds. If unanswered after this 
time limit, 
the next person 
in line is signalled, and the un- 
available party is removed from the queue list. 
4.23 To cancel a C.O. line aueue: 
(1) Lift the handset and press the pound (#) key. 
(2) Press the RLS key. 
.A11 queues will becancelled. 
:. 
c. ALTERHATE MEXHODS OF DIALING 
4.24 The methods available for dialing outside phone numbers are 
as follows: 
l Off-Hook Dialing 
l On-Hook Dialing 
0 Manually Dialing Specialized Common Carrier (SCC) Numbers 
l Station Speed Dialing 
m System Speed Dialing 
l Speed Dialing SCC Numbers 
l Last Number Redial . 
off-Hook Dialing 
4.25 To dial off-hook: 
(1) Lift the handset, then press 
an available line key and 
listen for the outside dial tone. 
(2) Dial th e desired telephone number. The number dialed 
appears on Display keysets. 
On-Hook Dialing 
. . __.. 
4.26 To dial on-hook: 
(1) Press an available line key and listen for the outside 
dial tone. . T 
I 
(2) Within 15 seconds, dial the desired telephone number. 
The number dialed appears. on ,Display keysets. 
(3) Lift the handset when the called party answers. Elapsed 
time appears on Display keysets. 
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.C. 
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							INTER-TEL PRACTICES STATION FEATURES 
824 ILJSTALLATION b MAINTENANCE Issue 1, June 1984 
4.27 To disconnectwhen dialing o&hook: After reaching a busy 
or unanswered line, 
you may disconnect by pressing the RLS key. 
The light under the line key will go out. 
Manually Dialing Specialized Common Carrier (SCC) Numbers 
4.28 To dial SCC numbers: 
(1) Dial the SCC 1 
ocal number and listen for the special dial 
tone. 
(2) Dial the SCC security code. 
(3) Dial th e area code and telephone number desired. 
NOTE: For your 
convenience, 
SCC numbers may be speed- 
dialed. Refer to paragraph 4.42. 
Speed Dialing 
4.29 The 824 system provides the speed dialing feature, allowing 
frequently-called numbers to be stored. The system has the capa- 
city for up to 100 numbers to be stored and used by all stations. 
Additionally, each station can store up to 24 numbers for per-‘ 
sonal use. 
4.30 Phone numbers may be changed or erased as desired. 
Since 
the numbers are stored in CPU memory, they are protected by bat- 
tery back-up. 
Turning off system power.or disconnecting keysets 
will not erase these numbers. 
-rr 
Station Speed Dialina 
4.31 Each keyset has the capacity to store 24 frequently called 
numbers and each of the 24 memory locations is identified with a 
DSS key. 
4.32 Each memory location can contain up to 16 digits, including 
area code and phone number. If your area requires l+ dialing for 
direct long distance calls, 
also enter the 1 in your speed dial 
number. 
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							INTER-TEL PRACTICES 
824 IBSTALLATIOlY & HAIElTI3NABKE STATION FEATURJZS 
Issue 1, June 1984 
4.33 To store frequently called numbers: 
(1) Lift the h  ._ ..- . 
andset and press the MEM key. 
Display keysets 
show PROGRAM MODE. 
(2) Press the SPD key and one of the DSS keys (l-24). Dis- 
play keysets show the DSS number. 
(3) Enter the phone number, 
including 1 (if required) and 
area code (up to 16 digits). Display keysets will show 
the first 12 digits at one time. 
(4) Repeat steps 2 and 3 to store other numbers. If the same 
memory location code is used more than once, the last. 
phone number entered with that code will be retained. 
(5) When all numbers have been entered, press the MEM key and 
hang up. : -. 
4.34 To change a station speed number: Use the same procedure 
as given above in 4.33, Steps 1 through 5. The new number en- 
tered will replace the old one. 
4.35 To erase a station speed number: 
(1) Lift the handset and press the MEM key. 
(2) Press the SPD key. 
(3) Press the DSS key of the number to be erased. 
(4) Press the pound (#) key. 
(5) Press the MEM key again and hang up. 
4.36 TO dial station speed numbers: 
(1) Lift the handset and select an available c.0. line. 
(2) Press the SPD key. 
(3) Press the desired key on the DSS. Display keysets show 
the first 12 digits of the telephone number dialed. 
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							INTER-TEL PRACTICES STATION FEATURES 
824 INSTALLATION h MAINTEXANCE Issue 1, June 1984 
System Speed Dialinq 
4.37 Up to 100 system speed numbers are available to all station 
users. These numbers are entered by the station designated in 
Maintenance Program 52. Like station speed numbers, each can in- 
.clude up to 16 digits, including area code and phone number. If 
your area requires 
l+ dialing for direct long distance calls, 
also enter the 1 in your speed dial number. 
4.38 To store system speed numbers: From the designated system 
speed-dial programming station: 
c 
(1) Lift the handset and press the MEM key. A Display keyset 
shows that you are in PROGRAM MODE. 
(2) Press the SPD key and enter a 
two-digit memory location 
code (00-99) using the keypad. Display keysets show the .; 
number entered. 
(3) Enter th e phone number desired, 
including 1 (if required) 
and area code (up to 16 digits). Display keysets show 12 
digits of the number at one time. : I 
(4) Repeat steps 2 and 3 to store other numbers. If the same 
code is used more than once, 
the last phone number en- 
tered with that code will be retained. 
(5) when all number have been entered, .press the MEM key and 
hang up. , / 
4.39 To change a system speed number: 
Use the same procedure as 
given above in paragraph 4.38, Steps 1 through 5. The new number 
entered will replace the old one. 
4.40 To erase a system speed number: 
(1) Lift the handset and press the MEM key. 
(2) Press SPD key. 
(3) Dial the two-digit memory location code (00-99). 
(4) Pressthe pound (#) key and hang up. 
4.41 To dial system speed numbers: 
(1) While off-hook, select an available C.O. line. 
(2) Press the SPD key. 
13) Dial th e two-digit memory location code (00-99). 
keysets show the number dialed. 
? 
L i 
Display 
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							INTER-TEL PRACTICES 
824 IPJSTAIJATION 6r MAINTE.NANCE STATION FEATURES 
Issue 1, 
June 1984 
Speed Dialinq Specialized Comon Carrier (SCC) Numbers 
4.42 Memory locations may be chained together for use with 
Specialized Common Carrier (SCC) numbers requiring more than 16 
digits or pauses in the dialing sequence. 
4.43 Three numbers (the SCC local number, your security code, 
and the telephone number)- are 
linked 
dialing process. together in the speed- 
4.44 When dialing SCC numbers, 
both station and system speed 
dial numbers may be combined. 
linked for speed dialing. A maximum of 30 digits may be 
/ - 
.:_, 
4-45 To store SCC numbers: 
Enter the SCC local number and .Y- 
security code as follows: 
(1) Lift the h 
an set and press the MEM key.  d 
Display keysets 
show PROGRAM MODE. 
(2) Press the SPD key and enter the memory location code: 
a. For a station, press a DSS key. 
c I 
OR, b. 
For the system, 
pad (00-99). enter a two-digit code using the key- 
(3) Enter th 
e seven-digit SCC local number and then press the 
asterisk (*) key. The asterisk tells the system to ex- 
pect another speed-dial number when this code is used. .: - 
Display keysets will show the number as it is dialed. 
(4) Press the SPD key again and enter another memory location 
code (refer to Step 2). 
(5) Enter th 
e 
(1 key. SCC security code and then press the asterisk 
(6) Press the MEM key and hang up. 
4.46 .To speed-dial S( 3C numbers: 
. . 
(1) Lift the handset 
and select an available C.O. 
line: Dis- :~.. :. .. 
play keysets show .NO.. 
(2) Press the SPD key and dial the memory location code for 
the SCC local number: 
a. If station, press the DSS key. 
OR, b. If system, enter the two-digit code (00-99). 
(3) Listen for the special dial tone. 
Page 8-25 .