HP Photosmart D7460 User Manual

							
Error message: Cannot find the file or item. Make sure the path and file name are
correct.Cause: The Common Internet File System (CIFS) server in the HP Photosmart is
not operational.
The CIFS server is included in all net work-connected HP Photosmart devices. It
provides network drive letter access to the memory card or storage device in the
HP Photosmart. This lets you read/write  files on the network from the memory card
or storage device in the HP Photosmart.  The CIFS server appears on your computer
as a network drive. In addition to reading/writing files from your memory card or
storage device, you can also create folders and store other information.
Solution: Retry your task at a later time.
Errors
This section contains the following categories of messages on your device:
•
Device messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Ink cartridge messages
Device messages
The following is a list of device-related error messages:
•
Firmware revi sion mismatch
•
Mechanism error
•
Photo tray problem
•
Photo tray cannot engage
•
Photo tray cannot disengage
Firmware revision mismatch Cause: The revision number of the HP Photosmart firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Mechanism error
Cause: The HP Photosmart has a paper jam.
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Solution:Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 115
Cause: The print head assembly is blocked or stalled.
Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP Photosmart on again.
Photo tray problem
Cause: There is not enough paper in the photo tray.
Solution: If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the  computer screen to continue your print job.
Cause:The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure you have paper loaded correctly in the photo tray.
Cause:There might be too much paper loaded in the photo tray.
Solution: Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of the paper-width guide.
Cause: Two or more pieces of paper might be stuck together.
Solution: Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause: The photo paper might be curled.
Solution: If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,
use photo paper that is not curled.
Cause: You might be using the printer in an extremely high- or low-humidity
environment.
Solution: Load one sheet of photo paper at a time.
Photo tray cannot engage
Cause: The photo tray might not be pushed all the way in.
Solution: Lift the output tray, then push the photo tray all the way in. Push the output
tray all the way down.
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Photo tray cannot disengageCause: The output tray might not be lowered all the way.
Solution: Push the output tray all the way down.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
Unreadable files. NN files could not be read
•
Photos not found
•
File not found
•
File format not supported
•
Invalid file name
•
Supported file types for the HP Photosmart
•
File corrupted
Error reading or writing the file Cause: The HP Photosmart software could not open or save the file.
Solution: Check to see if you typed the correct folder and file name.
Unreadable files. NN files could not be read
Cause: Some of the files on the inserted memory card or attached storage device
are damaged.
Solution: Reinsert the memory card  in the HP Photosmart or try transferring the
files to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photo s with your digital camera as a last resort.
Photos not found
Cause: Some of the files on the inserted memory card or attached storage device
are damaged.
Solution: Reinsert the memory card  in the HP Photosmart or try transferring the
files to your computer using a memory card reader or a USB cable. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do
not work, retake the photo s with your digital camera as a last resort.
Cause:There are no photos found on the memory card or storage device.
Solution: Take some photos with your digital  camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
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File not foundCause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
File format not supported
Cause: The HP Photosmart software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Solution: Open the file in another application, and save it in a format that the
HP Photosmart software recognizes.
For more information, see:
“
Supported file types for the HP Photosmart” on page 153
Invalid file name
Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
NOTE:Although the file name might look correct, it could still include invalid
characters. Overwrite the existing file name with a new name.
Supported file types for the HP Photosmart
The HP Photosmart software recognizes the following file formats: BMP, DCX, FPX, GIF,
JPG, PCD, PCX, and TIF.
File corrupted
Cause: Some of the files on the inserted memory card or attached storage device
are damaged.
Solution: Reinsert the memory card or storage device in the HP Photosmart or try
transferring the files to your computer using a memory card reader or a USB cable.
If you already transferred the files to your computer, try printing those files by using
the HP Photosmart Software. The copies might not be damaged. If these solutions
do not work, retake the photos with your digital camera as a last resort.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you that the images on the
memory card or storage device are corrupted.
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If the file system on the card is corrupt, reformat the memory  card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
General user messages
The following is a list of messages related to common user errors:
•
Memory card error
•
Disconnected
•
Out of disk space
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
•
Card is not fully inserted
•
Card is damaged
Memory card error Cause: There are two or more memory cards inserted into the HP Photosmart at
the same time.
Solution: Remove all but one memory card. The HP Photosmart reads the
remaining memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinse rt it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Disconnected
Cause: Several situations can cause this error message to appear.
• Your computer is not turned on.
• Your computer is not connected to the HP Photosmart.
• The software that came with the HP Photosmart was not installed correctly.
• The software that came with the HP Photosmart is installed, but it is not running.
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Solution:Make sure your computer is turned on and is connected to the
HP Photosmart. Also make sure you installed the software that came with the
HP Photosmart.
For more information, see:
•“
Communication problems over a USB connection” on page 113
•“
Network troubleshooting” on page 125
Out of disk space
Cause: There is not enough available memory on your computer to perform the
task.
Solution: Close some applications and try the task again.
Card access error
Cause: There are two or more memory cards inserted into the HP Photosmart at
the same time.
Solution: Remove all but one memory card. The HP Photosmart reads the
remaining memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinse rt it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Use only one card at a time
Cause: Multiple memory cards are inse rted in the HP Photosmart.
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the Attention light will blink rapidly, and an
error message will appear on the display. Remove the additional memory card to
resolve the problem.
Card is inserted incorrectly Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label side is up and the contacts are
facing the HP Photosmart, and then push the card forward into the appropriate slot
until the Photo light turns on.
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If the memory card is not inserted properly, the HP Photosmart will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Card is not fully insertedCause: The card is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP Photosmart.
If the memory card is not inserted properly, the HP Photosmart will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Card is damaged
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you that the images on the
memory card are corrupted.
If the file system on  the card is corrupt, reformat the memory  card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Paper messages
The following is a list of  paper-related error messages:
•
Cannot load paper from input tray
•
Ink is drying
•
Out of paper
•
Paper jam, misfeed or blocked carriage
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•Paper mismatch
•
Wrong paper width
Cannot load paper from input tray Cause: There is not enough paper in the input tray.
Solution: If the HP Photosmart is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load full-size paper” on page 58
Ink is drying
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Out of paper
Cause: There is not enough paper in the input tray.
Solution: If the HP Photosmart is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load full-size paper” on page 58
Cause: The rear door is off the HP Photosmart.
Solution: If you removed the rear door to clear a paper jam, replace it.
For more information, see:
“
Clear paper jams” on page 115
Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP Photosmart.
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Solution:Clear the jam. Touch  OK to continue your print job.
For more information, see:
“
Clear paper jams” on page 115
Cause: The print head assembly is blocked or stalled.
Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP Photosmart on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP Photosmart.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
•“
Set the paper type for printing” on page 67
•“
Set the paper size” on page 66
•“
Information on paper” on page 115
Wrong paper width
Cause: The print setting chosen for the print job does not match the paper loaded
in the HP Photosmart.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
•“
Information on paper” on page 115
•“
Change the print settings for the current job” on page 66
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Communication test failed
•
HP Photosmart not found
•
Improper shutdown
•
Two-way communication lost
Communication test failed Cause: The HP Photosmart is turned off.
Solution: Look at the display on the HP Photosmart. If the display is blank and the
On  button is not lit, the HP Photosmart is turned off. Make sure the power cord is
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firmly connected to the HP Photosmart and plugged into a power outlet. Press the
On button to turn on the HP Photosmart.
Cause: The HP Photosmart is not connected to the computer.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 113
HP Photosmart not found
Cause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
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