HP Photosmart D7460 User Manual

							
Solution:Move the wireless router and the HP Photosmart closer together. Then
run the wireless setup again.
For more information, see:
“
Integrated wireless WLAN 802.11 network setup” on page 29
Cause: If you manually entered your network name (SSID), you might have entered
it incorrectly.
Solution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 30
Cause: The setting for MAC address filtering might be enabled on your wireless
router.
Solution: Disable MAC address filtering on your wireless router until the
HP Photosmart has successfully connected to your network. If you re-enable MAC
address filtering on your wireless router, make sure the MAC address of the
HP Photosmart is on the list of acceptable MAC addresses.
Invalid WEP key during wireless setup
Cause: If you are using WEP security, you might have entered the WEP key
incorrectly during the wireless setup process.
Solution: During the wireless setup process, you might have entered the WEP key
incorrectly. Some wireless routers provide up to four WEP keys. The HP Photosmart
uses the first WEP key (selected by the wireless router as the default WEP key). Run
the wireless setup process again and be sure to use the first WEP key provided by
the wireless router. Enter the WEP key exactly as it appears in the wireless router
settings. The WEP key  is case sensitive.
If you do not know the WEP key, see the documentation that came with your wireless
router for information on how to access the routers Embedded Web Server. You can
find the WEP key by logging onto the routers Embedded Web Server using a
computer on the wireless network.
Invalid passphrase during wireless setup Cause: During the wireless setup process, you might have entered the WPA
passphrase incorrectly.
Solution: Run the wireless setup process again and enter the correct passphrase.
The passphrase is case-sensitive.
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The Printer Not Found screen appears during installationCause: A firewall, anti-virus, or anti-spyware application is preventing the
HP Photosmart from accessing your computer.
Solution: Uninstall the HP Photosmart software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP Photosmart software. You can re-enable your anti-virus or anti-spyware
applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP Photosmart software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the
HP Photosmart software. You can re-enable your firewall application after installation
is complete. If you still see firewall pop-up messages, you must always accept or allow
the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP Photosmart from
accessing your computer.
Solution: Temporarily disable the VPN before proceeding with the installation.
NOTE:The HP Photosmart functionality will be limited during VPN sessions.
Cause: The HP Photosmart is not turned on.
Solution: Turn on the HP Photosmart.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
•Replace refilled or empty ink cartridges with genuine HP ink cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see  “
Set the paper type for printing” on page 67  and “Choose
papers for printing” on page 55 .
• Print and evaluate a self-test report.
For more information, see  “
Print a self-test report” on page 99 .
If the self-test report shows a defect, try the following:
• Clean the ink cartridges automatically. For more information, see  “
Clean the print
head” on page 106.
• If you are missing lines when you print, clean the electrical contacts. For more information, see  “
Clean the ink cartridge contacts” on page 107 .
• If the self-test report does not show a problem, investigate other causes, such as the
image file or software program.
For additional ink cartridge troubleshooting, visit the HP Web site at 
www.hp.com/
support .
Print quality troubleshooting 131
Troubleshooting
 
						

							
This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
•
The printout has a horizontal band of distortion near the bottom of the page
•
Colors run into each other on the printout
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Paper is not picked up from the input tray
Ink is bleeding or smearing Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the  color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
For more information, see:
•“
Clean the print head” on page 106
•“
Print a self-test re port” on page 99
•“
Align the printer” on page 105
Cause: The paper is too close to the print head.
Solution: If the paper is too close to the print head during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a
mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled.
Ink is not filling the text or graphics completely
Cause: The Paper Type  setting is incorrect.
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132 Troubleshooting
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Solution:Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 67
Cause: The print quality setting on the HP Photosmart is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 115
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any pr oblems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
For more information, see:
•“
Clean the print head” on page 106
•“
Print a self-test report” on page 99
•“
Align the printer” on page 105
Cause: You are using non-HP ink.
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
The text edges are jagged
Cause: The font is a custom size.
Print quality troubleshooting 133
Troubleshooting
 
						

							
Solution:Some software applications offer custom fonts that have jagged edges
when enlarged or printed. Also, if you want to print bitmapped text, it might have
jagged edges when enlarged or printed.
Use TrueType or OpenType fonts to ensure that the HP Photosmart is able to print
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printout has a horizontal band of distortion near the bottom of the page
Cause: Your image has light blue, gray, or brown hues that print near the bottom
of the page.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 115
Colors run into each other on the printout
Cause: The print quality setting is set too high for the type of paper loaded in the
HP Photosmart.
Solution: Check the quality setting. Use a lower quality setting to decrease the
amount of ink used for printing.
For more information, see:
“
Change the print speed or quality” on page 68
Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example,
if you are loading glossy pho to paper, load the paper with the glossy side down.
For more information, see:
“
Load paper” on page 57
Cause: You are using non-HP ink.
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134 Troubleshooting
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Solution:HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any pr oblems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
For more information, see:
•“
Clean the print head” on page 106
•“
Print a self-test report” on page 99
•“
Align the printer” on page 105
Printouts have horizontal streaks or lines
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure the paper is loaded correctly.
For more information, see:
“
Load full-size paper” on page 58
Cause: The printouts ar e dull or fuzzy.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 115
Cause: The print head needs to be cleaned.
Print quality troubleshooting 135
Troubleshooting
 
						

							
Solution:Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the  color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
For more information, see:
•“
Clean the print head” on page 106
•“
Print a self-test re port” on page 99
•“
Align the printer” on page 105
Printouts are faded or have dull colors
Cause: The Paper Type  setting is incorrect.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 115
Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause: The Paper Type  setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 67
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the  color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
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136 Troubleshooting
Troubleshooting
 
						

							
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
•“
Clean the print head” on page 106
•“
Print a self-test report” on page 99
•“
Align the printer” on page 105
Printouts seem blurry or fuzzy
Cause: The paper type is not suitable for the HP Photosmart.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause: The Paper Type  setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 67
Cause: The Paper Type  setting is incorrect.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 115
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example,
if you are loading glossy  photo paper, load the paper  with the glossy side down.
For more information, see:
“
Load paper” on page 57
Printouts have vertical streaks
Cause: The paper type is not suitable for the HP Photosmart.
Print quality troubleshooting 137
Troubleshooting
 
						

							
Solution:Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Printouts are slanted or skewed
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure the paper is loaded correctly.
For more information, see:
“
Load full-size paper” on page 58
Cause: More than one type of paper is loaded in the input tray.
Solution: Load only one type of paper at a time.
Cause:The rear door might not be securely installed.
Solution: Make sure the rear door is securely installed.
Paper is not picked up from the input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP Photosmart is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load paper” on page 57
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
•
Borderless printing produces unexpected results
•
The HP Photosmart is not responding
•
The HP Photosmart prints meaningless characters
•
Nothing happens when I try to print
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
•
Ink is spraying the inside of the HP Photosmart when I print a photo
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Envelopes print incorrectlyCause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and to the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The wrong type of envelope is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Borderless printing produces unexpected results
Cause: Printing a borderless image from a non-HP software application produces
unexpected results.
Solution: Try printing the image from the photo imaging software that came with
the HP Photosmart.
The HP Photosmart is not responding
Cause: The HP Photosmart is busy with another task.
Solution: Some documents take a long time to print. If nothing has printed several
minutes after you sent a print job to the HP Photosmart, check your computer to see
if there are any messages.
Cause: The HP Photosmart has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 115
Cause: The HP Photosmart is out of paper.
Print troubleshooting 139
Troubleshooting