HP Photosmart D7460 User Manual

							
Solution:Load paper in the input tray.
For more information, see:
“
Load paper” on page 57
Cause: The print head assembly has stalled.
Solution: Turn the HP Photosmart off, remove any objects that are blocking the
print head assembly (including any packing materials), and then turn the
HP Photosmart on again.
Cause: The computer is not communicating with the HP Photosmart.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the
HP Photosmart and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP Photosmart, check the status of the HP Photosmart. In the
HP Photosmart Software, click  Status.
For more information, see:
“
Communication problems over a USB connection” on page 113
Cause: The HP Photosmart is turned off.
Solution: Look at the On button located on the top of the HP Photosmart. If it is not
lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to
the HP Photosmart and plugged into a power outlet. Press the  On button to turn on
the HP Photosmart.
Cause: The HP Photosmart experienced an error.
Solution: Turn the HP Photosmart off, and then unplug the power cord. Plug the
power cord back in, and then press the  On button to turn on the HP Photosmart.
Cause: The status of the printer driver has changed.
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Solution:The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
1. In the HP Solution Center, click the device tab.
2. Click  Settings .
3. Click  Status .
If the status is  offline or stop printing , change the status to  ready.
Cause: A deleted print job is still in the queue.
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the HP Photosmart, restart the computer, and
then reconnect the USB cable to the HP Photosmart.
• Shut down the HP Photosmart, restart the computer, and then restart the
HP Photosmart.
The HP Photosmart prints meaningless characters
Cause: There is no more available memory in the HP Photosmart.
Solution: Turn off the HP Photosmart and your computer for 60 seconds, then turn
them both on and try printing again.
Cause: The document is corrupt.
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved  version of the document that is not corrupt.
Nothing happens when I try to print
Cause: The HP Photosmart is turned off.
Solution: Look at the On button located on the top of the HP Photosmart. If it is not
lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to
the HP Photosmart and plugged into a power outlet. Press the  On button to turn on
the HP Photosmart.
Cause: The HP Photosmart is busy with another task.
Solution: Some documents take a long time to print. If nothing has printed several
minutes after you sent a print job to the HP Photosmart, check your computer to see
if there are any messages.
Cause: The HP Photosmart is not the selected printer.
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Solution:Make sure the HP Photosmart is th e selected printer in your software
application.
TIP: You can set the HP Photosmart as the default printer to ensure that the
printer is automatically  selected when you select  Print in the  File menu of your
different software applications.
Cause: The computer is not communicating with the HP Photosmart.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the
HP Photosmart and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP Photosmart, check the status of the HP Photosmart. In the
HP Photosmart Software, click  Status.
For more information, see:
“
Communication problems over a USB connection” on page 113
Cause: The HP Photosmart has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 115
Cause: The print head assembly has stalled.
Solution: Turn the HP Photosmart off, remove any objects that are blocking the
print head assembly (including any packing materials), and then turn the
HP Photosmart on again.
Cause: The HP Photosmart is out of paper.
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Solution:Load paper in the input tray.
For more information, see:
“
Load paper” on page 57
The pages in my document came out in the wrong order Cause: The print settings are se t to print the first page of your document first.
Because of the way the paper feeds through the HP Photosmart, this means the first
page will be print side up at the bottom of the stack.
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
“
Print a multiple-page document in reverse order” on page 78
The margins are not printing as expected
Cause: The margins are not set correctly in your software application.
Solution: Check the prin ter margins.
Make sure the margin settings for the document do not exceed the printable area of
the HP Photosmart.
To check your margin settings
1. Preview your print job before sending it to the HP Photosmart.
2. Check the margins.
The HP Photosmart uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP Photosmart
supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The paper size setting might not be set correctly for the project you are
printing.
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper guides are not positioned correctly.
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“
Load paper” on page 57
Cause: A stack of envelopes is loaded incorrectly.
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Solution:Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see:
“
Load envelopes” on page 62
Text or graphics are cut off at the edge of the page
Cause: The margins are not set correctly in your software application.
Solution:
To check your margin settings
1. Preview your print job before sending it to the HP Photosmart.
2. Check the margins.
The HP Photosmart uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP Photosmart
supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Make sure the margin settings for the document do not exceed the printable area of
the HP Photosmart.
Cause: The size of the document you are printing is larger than the paper loaded
in the input tray.
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the HP Photosmart.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the HP Photosmart.
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3.Check the graphics in the document to make sure that the current size fits within
the printable area of the HP Photosmart.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print  Properties  dialog box.
Cause:The paper is loaded incorrectly.
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper following
the steps below.
For more information, see:
“
Load paper” on page 57
A blank page came out while printing Cause: The document you are printing contains an additional blank page.
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The HP Photosmart picked up two sheets of paper.
Solution: If the HP Photosmart has only a few sheets remaining, load more paper
in the input tray. If there is  plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“
Load paper” on page 57
Ink is spraying the inside of the HP Photosmart when I print a photo
Cause: The borderless print settings require photo paper to be loaded in the input
tray. You are using the wrong paper type.
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
Memory card and front USB port troubleshooting
Use this section to solve these memory card problems:
•
My memory card no longer  works in my digital camera
•
The HP Photosmart does not read the memory card or storage device
•
The Photo light next to the memory card slots is blinking
•
The Attention light blinks when I insert my memory card or storage device
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•The photos on the memory card or storage device do not transfer to my computer
•
Memory card or storage device is not available
•
Photos in a connected digital camera with PictBridge do not print
•
The file name appears as meaningless text
•
Other users on the network can access my memory card or storage device
•
Error message: Cannot find the file or item. Make sure the path and file name are
correct.
My memory card no longer works in my digital camera Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format.
The HP Photosmart does not read the memory card or storage device
Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label side is up and the contacts are
facing the HP Photosmart, and then push the card forward into the appropriate slot
until the Photo light turns on.
If the memory card is not inserted properly, the HP Photosmart will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: The memory card or storage device is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP Photosmart. Or, if you are using a storage device such as a keychain drive,
make sure you fully insert the storage device into the front USB port.
If the memory card or storage device is not inserted properly, the HP Photosmart will
not respond and the Photo light (near the memory card slots) will not turn on.
After a memory card or storage device has been inserted properly, the Photo light will
blink for a few seconds,  and then remain lit.
Cause:You have inserted more than one memory card, or you have an inserted a
memory card and a storage device at the same time.
Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove either the
memory card or the storage device. You can use only one at a time.
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Cause:The file system is corrupted.
Solution: Check the display for an error message telling you about the problem and
how to solve it.
If the file system on the card  is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
The Photo light next to the memory card slots is blinking
Cause: The HP Photosmart is reading the memory card.
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the HP Photosmart is accessing the memory card. Wait until the
light remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the HP Photosmart and card.
The Attention light blinks when I insert my memory card or storage device
Cause: The HP Photosmart has detected an error with the memory card.
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label side is up and the contacts are
facing the HP Photosmart, and then push the card forward into the appropriate slot
until the Photo light turns on.
If the problem continues, the memory card might be defective.
Cause: You have inserted more than one memory card, or you have an inserted a
memory card and a storage device at the same time.
Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove either the
memory card or the storage device. You can use only one at a time.
The photos on the memory card or storage device do not transfer to my computer
Cause: The HP Photosmart Software is not installed.
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Solution:Install the HP Photosmart Software that came with the HP Photosmart.
If it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Photosmart.
Cause: The HP Photosmart is turned off.
Solution: Turn the HP Photosmart on.
Cause:The computer is turned off.
Solution: Turn the computer on.
Cause:The HP Photosmart is not properly connected to the computer.
Solution: If the HP Photosmart is directly connected to a computer with a USB
cable, check the physical connection from the HP Photosmart to the computer. Verify
that the USB cable is securely plugged into the USB port on the back of the
HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port
on your computer. After the cable is connected properly, turn the HP Photosmart off
and then on again.
If the HP Photosmart is network-connecte d, check physical network connections and
make sure the network is operational. Once you verify network connectivity, retry the
task.
For more information, see:
•“
Communication problems over a USB connection” on page 113
•“
Network troubleshooting” on page 125
Memory card or storage device is not available
Cause: If this message appears on your display, it means that another user is
accessing the memory card or storage device over the network. Other users who try
to use the same memory device might see a read/write error message. The memory
device might not appear, as expected, in a list of shared network drives. In addition,
if the HP Photosmart is connected to your computer by a USB cable, the computer
might be accessing the memory card or storage device, making it inaccessible to the
HP Photosmart.
Solution: Wait until the other user has finished using the memory card or storage
device.
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Photos in a connected digital camera with PictBridge do not printCause: The digital camera is not in PictBridge mode.
Solution: If the camera supports PictBridge , make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The images are not in a supported format.
Solution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF).
Cause: You did not select any photos on the camera for printing.
Solution: Before you connect the digital camera to the front USB port on the
HP Photosmart, select some photos on the camera for printing.
NOTE: Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
The file name appears as meaningless text
Cause: The HP Photosmart does not support Unicode. This is a limitation of the
Common Internet File System (CIFS) server.
The CIFS server is included in all network-connected HP Photosmart devices. It
provides network drive letter access to the memory card or storage device in the
HP Photosmart. This lets you read/write files on the network from the memory card
or storage device in the HP Photosmart. The CIFS server appears on your computer
as a network drive. In addition to reading/writing files from your memory card or
storage device, you can also create folders and store other information.
Solution: If a file name was created with Unicode by another application, it will
display as arbitrary characters.
Other users on the network can access my memory card or storage device
Cause: The Common Internet File System (CIFS) server in the HP Photosmart
does not support authentication. This  is a limitation of the CIFS server.
The CIFS server is included in all network-connected HP Photosmart devices. It
provides network drive letter access to the memory card or storage device in the
HP Photosmart. This lets you read/write files on the network from the memory card
or storage device in the HP Photosmart. The CIFS server appears on your computer
as a network drive. In addition to reading/writing files from your memory card or
storage device, you can also create folders and store other information.
Solution: Every user on the network can access the memory card or storage
device.
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