HP Photosmart D7460 User Manual

							
Chapter 10
110 Maintain the HP Photosmart
Maintain the HP Photosmart
 
						

							
11 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP Photosmart. You can also use the software that came with the HP Photosmart to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your device and purchase ink cartridges.
To order genuine HP supplies for the HP Photosmart, go to 
www.hp.com/buy/supplies.
If prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is
not supported in your country/region, contact a local HP reseller for information about
purchasing ink cartridges.
To order ink cartridges from your desktop
▲ Click the  Shop for HP Supplies  icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon fr om your desktop, click the  Start menu, point to the  HP folder,
then click  Shop for Supplies .
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
2.Click the  Estimated Ink Levels  tab.
3. Click  Ink Cartridge Ordering Information .
The ink cartridge reorder numbers appear.
4. Click  Order Online .
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized on line reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
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Chapter 11
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12 Troubleshooting
This section contains the following topics:
•
Troubleshooting tips
•
Hardware setup troubleshooting
•
Software installation troubleshooting
•
Network troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card and front USB port troubleshooting
•
Errors
Troubleshooting tips
This section contains the following topics:
•
Communication problems over a USB connection
•
Information on ink cartridges and the print head
•
Information on paper
•
Clear paper jams
•
View the Readme file
Communication problems over a USB connection
NOTE: For information on network communication problems, see  “Network
troubleshooting” on page 125. For information on communication problems involving
a memory card, PictBridge ca mera, or storage device, see “
Memory card and front
USB port troubleshooting” on page 145 .
If the HP Photosmart and computer are not communicating with each other, try the
following:
•Look at the display on the HP Photosmart. If the display is blank and the  On button
is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly
connected to the HP Photosmart and plugged into a power outlet. Press the  On button
to turn on the HP Photosmart.
• Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to s ee if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
• Check the connection from the HP Photosmart to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the HP Photosmart. Make
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sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP Photosmart off and then on again.
•If you are connecting the HP Photosmart through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
• Check other printers or scanners. You migh t need to disconnect older products from
your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn the HP Photosmart off and then
on again.
• If necessary, remove the software you installed with the HP Photosmart and then
install it again.
For more information, see:
•“
Uninstall and reinstall the software” on page 123
•“
Find more information” on page 15
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• Install the ink cartridge on or before the install by date, which is printed on the ink
cartridge package.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Turn off the HP Photosmart by pressing the  On button located on the device. Do not
turn off the device by turning off a power strip or unplugging the power cord from the
HP Photosmart. If you improperly turn off the HP Photosmart, the print head assembly
might not return to  the correct position.
• Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• HP recommends that you do not remove the ink cartridges from the HP Photosmart
until you have replacement cartridges available to install.
If you are transporting the HP Photosmart make sure you turn off the device by
pressing the  On button to power it down properly. Also, make sure you leave the ink
cartridges installed. Doing these actions will prevent ink leaking from the print head
assembly.
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•Clean the print head when you notice a significant decrease in print quality.
• Do not clean the print head unnecessarily. This wastes ink and shortens the life of
the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
Information on paper
The HP Photosmart is designed to work well with most paper types. Test a variety of
paper types before buying a large quantity. Find a paper type that works well and is easy
to purchase. HP Premium papers are designed  for the best quality results. In addition,
follow these tips:
• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a st orage book to prevent bleeding over time
from high humidity. Use HP Premium Plus photo paper for maximum performance.
Clear paper jams
If the HP Photosmart has a paper jam, first check the rear door. If the jammed paper is
not in the rear rollers, check the top door.
To clear a paper jam from the rear door
1. Turn off the HP Photosmart.
2. Press in the tab on the rear door to release the door. Remove the door by pulling it
away from the HP Photosmart.
CAUTION: Trying to clear a paper jam from the front of the HP Photosmart can
damage the print mechanism. Always access and clear paper jams through the
rear door.
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3.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP Photosmart, more
paper jams are likely to occur.
4. Replace the rear door. Gently push the door forward until it snaps into place.
5. Turn on the HP Photosmart, and then touch  OK to continue the current job.
To clear a paper jam from the top door
1. Turn off the HP Photosmart.
2. Open the ink cartridge door.
3.Lift the top door that is located behind the ink cartridges and print head assembly.
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4.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP Photosmart, more
paper jams are likely to occur.
5. Close the top door.
6. Close the ink cartridge door.
7.Turn on the HP Photosmart, and then touch  OK to continue the current job.
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking  Start, pointing to  Programs or All
Programs , pointing to  HP, pointing to  Photosmart D7400 series , and then clicking
Readme .
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP Photosmart software CD-ROM.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP Photosmart.
Many issues are caused when the HP Photosmart is connected to the computer using a
USB cable before the HP Photosmart software is installed on the computer. If you
connected the HP Photosmart to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
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4.Turn off the HP Photosmart, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The HP Photosmart will not turn on
•
I connected the USB cable, but I am having problems using the HP Photosmart with
my computer
•
The display shows the wrong language
•
The wrong measurements are showing in menus on the display
•
I received a message on the display that the printer alignment failed
•
I received a message on the display about a paper jam or a blocked print head
assembly
The HP Photosmart will not turn on Cause: The HP Photosmart is not properly connected to a power supply.
Solution:
• Make sure the power cord is firmly connected to both the HP Photosmart and the
power adapter. Plug the power cord into a grounded power outlet, surge protector,
or power strip.
1Power connection
2Power cord and adapter
3Grounded power outlet
•If you are using a power strip, make sure the power strip is on. Or, try plugging
the HP Photosmart directly into a grounded power outlet.
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•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the HP Photosmart into a switched outlet, make sure the switch is
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: You pressed the  On button too quickly.
Solution: The HP Photosmart might not respond if you press the  On button too
quickly. Press the  On button once. It migh t take a few minutes for the HP Photosmart
to turn on. If you press the  On button again during this time, you might turn the device
off.
CAUTION: If the HP Photosmart still does not turn on, it might have a mechanical
failure. Unplug the HP Photosmart from the power outlet and contact HP. Go to:
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
I connected the USB cable, but I am having problems using the HP Photosmart with
my computer
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before prompted can cause errors.
Solution: You must first install the software that came with the HP Photosmart
before connecting the USB cable. During installation, do not plug in the USB cable
until prompted by the onscreen instructions.
Once you have installed the software , connecting your computer to the
HP Photosmart with a USB cable is straightforward. Simply plug one end of the USB
cable into the back of your computer and the other into the back of the HP Photosmart.
You can connect to any USB port on the back of your computer.
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