HP Photosmart D7460 User Manual

							
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the HP Photosmart.
The display shows the wrong languageCause: You might have selected the incorrect language when setting up the
HP Photosmart.
Solution: You can change the language settings at any time from the
Preferences  menu.
For more information, see:
“
Set your language and country/region” on page 17
The wrong measurements are showing in menus on the display Cause: You might have selected the incorrect country/region when setting up the
HP Photosmart. The country/region you select determines the paper sizes shown on
the display.
Solution: You can change the country/region settings from the  Preferences menu.
For more information, see:
“
Set your language and country/region” on page 17
I received a message on the display that the printer alignment failed Cause: The incorrect type of paper is loaded in the input tray (for example, colored
paper, paper with text on it  or, certain recycled paper).
Solution: Load unused plain white letter or A4 paper into the input tray, and then
try the alignment again.
If the alignment fails again, you might have a defective sensor on the print head
assembly. Contact HP support. Go to 
www.hp.com/support . If prompted, choose your
country/region, and then click  Contact HP for information on calling for technical
support.
For more information, see:
“
Align the printer” on page 105
I received a message on the display about a paper jam or a blocked print head
assembly
Cause: The HP Photosmart has a paper jam.
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Solution:Clear the paper jam, and then follow the prompts on the display or the
computer screen to continue.
For more information, see:
“
Clear paper jams” on page 115
Cause: The print head assembly is blocked.
Solution: There might be some packing material inside the HP Photosmart. Turn
the HP Photosmart off and open the ink cartridge door. Remove any objects that are
blocking the print head assembly (including any packing materials), and then turn the
HP Photosmart on again. Follow the prompts on the display or the computer screen
to continue.
Software installati on troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP Photosmart software.
This section contains the following topics:
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The minimum system ch ecks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an unknown error has occurred
•
The registration screen does not appear
•
Uninstall and reinstall the software
•
Missing HP Photosmart Software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Cause: The installation failed to run automatically.
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows  Start menu, click  Run (or click  Accessories , and then Run).
2. In the  Run dialog box, enter  d:\setup.exe, and then click  OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
The minimum system checks screen appears
Cause: Your system does not meet the mini mum requirements to install the
software.
Solution: Click Details  to see what the specific problem is, and then correct the
problem before attempting to install the software.
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A red X appears on the USB connect promptCause: Normally, a green check appears indicating that the usb connection is
successful. A red X indicates that the usb connection failed.
Solution: Check that the HP Photosmart is turned on, and then try the usb
connection again.
To retry the usb connection
1. Unplug the HP Photosmart power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3.Click  Retry  to retry the connection. If this does not work, continue to the next step.
4. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
For more information, see:
“
Uninstall and reinstall the software” on page 123
I received a message that an unknown error has occurred Cause: The source of the error is unknown.
Solution: Try to continue with the installation. If that does not work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs, you
might need to uninstall and then reinstall the software. Do not simply delete the
HP Photosmart application files from your computer. Make sure to remove them
properly using the uninstall utility provided when you installed the software that came
with the HP Photosmart.
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For more information, see:
“
Uninstall and reinstall the software” on page 123
The registration screen does not appearCause: The registration screen did not launch automatically.
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
D7400 series , and then clicking  Product Registration .
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Photosmart application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP Photosmart.
To uninstall from a Windows computer, method 1
1.Disconnect the HP Photosmart from your computer. Do not connect the
HP Photosmart to your computer until after you have reinstalled the software.
2. On the Windows  taskbar, click Start, Programs  or All Programs , HP , Photosmart
D7400 series , Uninstall .
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click  No.
Other programs that use these files might not work properly if the files are deleted.
5. Restart your computer.
NOTE: It is important that you disconnect  the HP Photosmart before restarting
your computer. Do not connect the HP Photosmart to your computer until after
you have reinstalled the software.
6. To reinstall the software, insert the HP Photosmart CD-ROM into your computer’s
CD-ROM drive, and follow the onscreen instructions and the instructions provided in
the Setup Guide that came with the HP Photosmart.
7. After the software is installed, connect the HP Photosmart to your computer.
8. Press the  On button to turn the HP Photosmart on.
After connecting and turning on the HP Photosmart, you might have to wait several
minutes for all of the Plug and Play events to complete.
9. Follow the onscreen instructions.
To uninstall from a Windows computer, method 2
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
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1.On the Windows taskbar, click  Start, Settings , Control Panel  (or just Control
Panel ).
2. Double-click  Add/Remove Programs  (or click Uninstall a program ).
3. Select  HP Photosmart Prin ter Driver Software, and then click Change/Remove .
Follow the onscree n instructions.
4. Disconnect the HP Photosmart from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP Photosmart before restarting
your computer. Do not connect the HP Photosmart to your computer until after
you have reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP Photosmart.
To uninstall from a Windows computer, method 3
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. Disconnect the HP Photosmart from your computer.
3. Select  Uninstall  and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the HP Photosmart before restarting
your computer. Do not connect the HP Photosmart to your computer until after
you have reinstalled the software.
5. Start the Setup program for the HP Photosmart again.
6. Select  Install.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP Photosmart.
Missing HP Photosmart Software Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP Photosmart.
If it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Photosmart.
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Cause:The HP Photosmart is turned off.
Solution: Turn the HP Photosmart on.
Cause:The computer is turned off.
Solution: Turn the computer on.
Cause:The HP Photosmart is not properly connected to the computer.
Solution: Check the connection from the HP Photosmart to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the
HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port
on your computer. After the cable is connected properly, turn the HP Photosmart off
and then on again.
For more information on setting up the HP Photosmart and connecting it to your
computer, see the Setup Guide that came with the HP Photosmart.
Network troubleshooting
This section addresses problems you might encounter while setting up a network.
This section contains the following topics:
•
Wired network setup troubleshooting
•
Wireless setup troubleshooting
Wired network setup troubleshooting
This section addresses proble ms you might encounter setting up a wired network.
This section contains the following topics:
•
The computer is unable to discover the HP Photosmart
•
The Printer not Found screen appears during installation
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Troubleshooting
 
						

							
The computer is unable to discover the HP PhotosmartCause: Cables are not connected properly.
Solution: Check the following cables to ens ure they are connected properly.
• Cables between the HP Photosmart and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP Photosmart Internet connection (if
applicable)
Cause: Your computers Local Area  Network card (LAN card) is not set up properly.
Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows 2000 and XP)
1. Right-click  My Computer .
2. In the  System Properties  dialog box, click the  Hardware tab.
3. Click  Device Manager .
4. Make sure your card shows up under  Network Adapters.
5. Refer to the documentation th at came with your card.
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click  Start, Computer , and then click  Properties.
2. Click  Device Manager .
3. Make sure your card shows up under  Network Adapters.
4. Refer to the documentation th at came with your card.
Cause:You do not have an active network connection.
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45
Ethernet jack on the back of the HP Photosmart. The lights indicate the following:
a. Top light: If this light is a solid green, the device is properly connected to the
network, and communications have been established. If the top light is off,
there is no network connection.
b . Bottom light: This yellow light flashes when data is being sent or received by
the device over the network.
To establish an active network connection
1. Check the cable connections from the HP Photosmart to your gateway, router, or
hub to ensure connections are secure.
2. If the connections are secure, turn off the power on the HP Photosmart, and then
turn it on again. Press the  On button on the contro l panel to turn the
HP Photosmart off, and press it again to turn the device on. Also, turn off the
power on your router or hub, and then turn it on again.
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Cause:You were able to connect the HP Photosmart to the network previously, but
now it will not connect.
Solution: Turn off the HP Photosmart, the computer, and the router. Wait 30
seconds. Turn on the router first, and then turn on the HP Photosmart and the
computer.
Cause: The HP Photosmart and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP Photosmart. To find
the IP address, print a network configuration page.
Related topics
•“
View and print network settings” on page 39
•“
Use the Embedded Web Server” on page 42
The Printer not Found screen appears during installation
Cause: The HP Photosmart is not turned on.
Solution: Turn on the HP Photosmart.
Cause:You do not have an active network connection.
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secu re, turn off the power on the HP Photosmart, and then
turn it on again. Press the  On button on the control panel to turn the
HP Photosmart off, and press it again to turn the device on. Also, turn off the
power on your router or hub, and then turn it on again.
2. Check the cable connections from the HP Photosmart to your gateway, router, or
hub to ensure connections are secure.
3. Make sure the HP Photosmart is connected to the network with a CAT-5 Ethernet
cable.
Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly:
• Cables between the HP Photosmart and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP Photosmart Internet connection (if
applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the
HP Photosmart from accessing your computer.
Solution: Uninstall the HP Photosmart software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP Photosmart software. You can re-enable your anti-virus or anti-spyware
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applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP Photosmart software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the
HP Photosmart software. You can re-enable your firewall application after installation
is complete. If you still see firewall pop-up messages, you must always accept or allow
the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP Photosmart from
accessing your computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE:The HP Photosmart is not accessi ble during VPN sessions. However,
print jobs are saved in the print queue. When you exit the VPN session, print jobs
in the print queue will be printed.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the
device display for sp ecific error messages.
This section contains the following topics:
•
During wireless network setup you do not see the SSID (network name) displayed
•
Weak signal
•
Cannot connect to network during setup
•
Invalid WEP key du ring wireless setup
•
Invalid passphrase dur ing wireless setup
•
The Printer Not Found screen appears during installation
During wireless network setup you do not see the SSID (network name)
displayed Cause: Your wireless router is not broadcasting its network name (SSID) because
the  Broadcast SSID  option is turned off.
Solution: Access the routers Embedded Web Server and turn on the  Broadcast
SSID  option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 30
Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the
HP Photosmart or there is interference.
Solution: In order to establish a good signal between the HP Photosmart and
wireless router (infrastructure) or computer (ad hoc), you might have to experiment a
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bit. Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
•If there is a long distance between your computer or wireless router and the
HP Photosmart, move them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP Photosmart and the computer
or wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: Your network name (SSID) may be at the bottom of the SSID list that is
displayed when you install the HP Photosmart on a wireless network.
Solution: Touch 
 to scroll to the bottom of the list. Infrastructure entries are listed
first, ad hoc last.
Weak signal
Cause: The HP Photosmart is too far away from the wireless router or there is
interference.
Solution: In order to establish a good signal between the HP Photosmart and the
wireless router, you might have to experiment a bit. Assuming the equipment is
functioning properly, try doing the following things separately or in combination:
• If there is a long distance between your computer or wireless router and the
HP Photosmart, move them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP Photosmart and the computer
or wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cannot connect to network during setup
Cause: The equipment is not turned on.
Solution: Turn on the networked devices, such as the wireless router for an
infrastructure network, or the computer for an ad hoc network. For more information
on how to turn on the wireless router, see the documentation that came with your
wireless router.
Cause: The HP Photosmart is not receiving a signal.
Network troubleshooting 129
Troubleshooting