HP P3015 Service Manual

Event-log messages
NOTE:Unless otherwise noted, the event log messages in the following table do not have a
corresponding control-panel message.
Table 3-8   Event log only messages
Event log messageDescriptionComments
10.10.0YMemory error on supplyThe memory tag is missing or defective.
See 10.XX.YY SUPPLY MEMORY
ERROR  in 
Interpret control-panel
messages on page 197.
10.30.00Non-HP supply in useTransition from all HP to at least one non-
HP consumable.
10.31.00Non-HP supply in useTransition to at least...

Event log messageDescriptionComments
13.02.00Jam inside the top cover●For jam location information, seeJam locations on page 220.
● If the error persists, a sensor might
be damaged. See 
Paper-path test
(and automatic sensors test)on page 136 or Sensor test(interactive) on page 137.
13.98.00Paper jam open input trays●For jam location information, seeJam locations on page 220.
● If the error persists, a sensor might
be damaged. See 
Paper-path test
(and automatic sensors test)on page 136 or Sensor...

Clear jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper
specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This
guide is available at 
www.hp.com/support/ljpaperguide .
The product is jammed.
Cause
Solution
The paper does not meet specifications.Use only paper that meets HP specifications. See the product
user guide.
A component is installed incorrectly.Verify that all components are...

Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to
direct you to the location of jammed paper and how to clear it.
NOTE:Internal areas of the product that might need to be opened to clear jams have green handles
or green labels.
Figure 3-33   Jam locations
1
2
3
4
5
67
3
1Tray 1 (multipurpose tray) area
13.JJ.NT JAM IN TRAY 1
13.JJ.NT JAM IN TRAY 
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
See 
Clear jams from Tray 1 on page 222.
220...

2Tray 2 area
13.JJ.NT JAM IN TRAY 2
13.JJ.NT JAM IN TRAY 
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
See 
Clear jams from Tray 2 or an optional 500-sheet tray on page 223.
3Optional 500-sheet input tray (Tray 3 or Tray 4) area
13.JJ.NT JAM IN TRAY 
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
See 
Clear jams from Tray 2 or an optional 500-sheet tray on page 223.
4Duplex feed area
13.JJ.NT JAM INSIDE DUPLEXER
See 
Clear jams from the duplexer on page 226.
5Output-bin area
13.JJ.NT JAM INSIDE REAR DOOR
See 
Clear jams...

Clear jams from the input trays
Clear jams from Tray 1
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams .
1.Slowly pull the jammed paper or other print media out of the product. If part of the paper has already
been pulled into the product, see 
Registration and transfer area on page 234.
2.Press the  OK button to clear the message.
OK
222 Chapter 3   Solve problems ENWW 

Clear jams from Tray 2 or an optional 500-sheet tray
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams .
1.Remove the tray from the product.
1
2.Remove any damaged paper from the tray, and then reinsert the tray.
ENWW Clear jams 223 

3.Press the cartridge-door-release button, and open the cartridge door.
2
1
3
2
1
3
2
1
3
2
1
3
4.Remove the print cartridge.
2
3
5.Remove any jammed paper.
224 Chapter 3   Solve problems ENWW 

6.Reinsert the print cartridge.
2
1
3
7.Close the cartridge door.
2
1
3
2
1
3
ENWW Clear jams 225 

Clear jams from the duplexer
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-
duplexer .
1.Remove Tray 2 completely from the product.
1
2.Push the green button to release the duplex pan.
1
3.Remove any jammed paper.
226 Chapter 3   Solve problems ENWW