HP P3015 Service Manual

Solve performance problems
ProblemCauseSolution
Pages print but are totally blank.The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier paper types can slow the print
job.Print on a different type of paper.
Complex pages can print slowly.Proper fusing may require a slower print
speed to ensure the best print...

Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●Verify that the cable is connected to the computer and to the product.
● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.
● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating...

Service mode functions
Service menu
The SERVICE  menu is PIN-protected for added security. Only authorized service people have access
to the  SERVICE  menu. When you select SERVICE from the list of menus, the product prompts you to
enter an eight-digit PIN number.
● The PIN for the HP LaserJet P3015 models is 07301509.
 
1. Press the  Menu button 
.
2. Press the down arrow 
 button or the up arrow  button to navigate to the  SERVICE menu, and
then press the OK  button.
3. Type the PIN using the...

Product resets
Restore factory settings
1.Press the  Menu button .
2. Open each of the following menus. Press the down arrow 
 button to highlight it and then press
the  OK button to select it.
a. CONFIGURE DEVICE
b. RESETS
c. RESTORE FACTORY SETTINGS
For more information, see 
Resets menu on page 194.
Hard disk initialization
A hard disk initialization will erase and reformat the products hard disk. Perform hard disk initialization
only if an error code displays on the control panel indicating a disk...

NOTE:Before performing a NVRAM initialization, print a menu map and a configuration page. Use
the information on the configuration page to reset any customer-set product configuration values that
the NVRAM initialization procedure changes. Take special not of the page count, service ID, and the
serial number.
1. Turn the product off.
2. Remove any installed accessories.
3. Turn the product on. When the memory count begins, press and hold the down arrow 
 button until
all three product control-panel...

Using the service ID 12287 as an example, the date conversion is as follows:
1.12 + 1990 = 2002, so the year is 2002.
2. 287 divided by 30 = 9 with a remainder of 17. Since there is a remainder, add 1 to 9 to get 10,
which represents October.
3. The remainder in step 2 is 17, so that is the date.
4. The complete date is 17-October-2002.
NOTE: A six-day grace period is built into the date system.
Reset serial number
Use the service menu to reset the product serial number. See 
Service mode functions on...

Product updates
This product has remote firmware update (RFU) capability. Use this information to upgrade the product
firmware.
Determine the current firmware version
1.Press the  Menu button .
2. Press the down arrow 
 to highlight the  INFORMATION menu, and then press the  OK button.
3. Press the down arrow 
 to highlight the  PRINT CONFIGURATION  option, and then press the
OK  button to print.
The firmware datecode is listed on the configuration page in the section called  Device Information.
The...

NOTE:To use this method, connect the product directly to your computer through a USB cable, and
install the printer driver for this product on your computer.
1. Print a configuration page and note the TCP/IP address.
2. Find the .EXE file on your computer, and double-click it to open the file.
3. From the  Select Printer to Update  drop-down list, select this product. Click the  Start button to
begin the update process.
CAUTION: Do not turn the product off or try to send a print job during this process....

4.Go to the folder where the firmware file is stored.
5. Press the  Enter key on the keyboard.
6. When prompted for the user name, press the  Enter key.
7. When prompted for the password, press the  Enter key.
8. Type  bin at the command prompt.
9. Press the  Enter key. The message  200 Types set to I, Using binary mode to transfer files
appears in the command window.
10. Type  put and then the file name. For example, if the file name is ljp3015.rfu, type  put
ljp3015.rfu .
11. The download process...

your computer. See the product user guide for more information. Complete the following steps to update
the HP Jetdirect firmware by using HP Web Jetadmin.
1.Open the HP Web Jetadmin program.
2. Open the  Device Management  folder in the drop-down list in the  Navigation panel. Navigate to
the  Device Lists  folder.
3. Select the product that you want to update.
4. In the  Device Tools  drop-down list, select the  Jetdirect Firmware Update  option.
5. Under the  Jetdirect Firmware Version  heading the HP...