HP P3015 Service Manual

Jams in input tray area (Tray 1; multipurpose tray)
Cause
Solution
Poor contact of the Tray 1 pickup solenoid drive connector.Reconnect the connector (J1602) on the ECU.
The Tray 1 pickup solenoid is defective.Replace the Tray 1 pickup solenoid. See Cassette pickup(Tray 2) solenoid or Tray 1 (m ultipurpose tray) pickup solenoidon page 115.
Jams in the input tray areas
Cause
Solution
Multiple-feed of media.Replace the pickup roller or separation pad if worn or
deformed. See 
Tray 1 (multipurpose tray)...

Jam in the rear door and fuser area (delivery-stationary jam)
Cause
Solution
Multiple-feed of media.Replace the pickup roller or separation pad if worn or
deformed. See 
Tray 1 (multipurpose tray) pickup rolleron page 86, or Tray 2, Tray 3, or Tray 4 pickup roller
on page 88, or Tray 1 (multipurpose tray) separation padon page 87, or Tray 2, Tray 3, or Tray 4 separation padon page 90.
Dirt or scratches on the fuser delivery upper guide or the fuser-
delivery lower guide.●Clean the fuser-delivery upper...

Jams in the top cover, rear door, fuser, and duplex area (residual media jam)
Cause
Solution
Poor contact of the fuser delivery sensor connector.●Reconnect the connectors (J22 and J24) on the transit
(inline) connector.
● Reconnect the connector (J1608) on the ECU.
The fuser delivery sensor (PS2) is defective.Replace the fuser. See Fuser on page 100.
The duplex media-feed sensor (PS502) lever is defective
(duplex models).●Check the sensor lever and place it in correct position to
move smoothly and...

Avoid repeated jams 
●Verify that the input trays are not overfilled. The input tray capacities vary depending on the type
of print media that you are using.
● Verify that the media guides are properly adjusted.
● Do not add print media into the input trays while the product is printing.
● Use only HP-recommended media types and sizes.
● Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and
twist the media by rotating your hands in the opposite direction.
●...

Change jam recovery
This product provides a jam recovery feature that reprints jammed pages. The following options are
available:
●AUTO
 — The product attempts to reprint jammed pages when sufficient memory is available. This
is the default setting.
● OFF
 — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: When using this option, if the product runs out of paper and the job is being printed on
both sides, some...

Solve paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide . Always configure the paper type on the control panel to match the type of paper that is loaded
in the tray.
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.Remove excess paper from the input tray.
Print paper is sticking...

Product pulls from incorrect tray
Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product.Use a driver for this product.
The specified tray is empty.Load paper in the specified tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in...

Paper does not feed from Tray 2, 3, or 4
Paper does not feed from Tray 2 or 3
Cause
Solution
The correct size paper is not loaded.Load the correct size paper.
The input tray is empty.Load paper in the input tray.
The correct paper type for the input tray is not selected in the
product control panel.From the product control panel, select the correct paper type
for the input tray.
Paper from a previous jam has not been completely removed.Open the product and remove any paper in the paper path.
Closely...

Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.Load envelopes into Tray 1.
Envelopes are curled or damaged.Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.Verify that the...

Product does not duplex or duplexes incorrectly (duplex models)
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
The product does not support automatic 2–sided printing.The HP LaserJet P3015 base model does not support
automatic 2–sided printing.
You are trying to duplex on unsupported paper.Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing.Set up the printer driver to enable duplex printing.
The first page is...