HP P3015 Service Manual

Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message typeDescription
Status messagesStatus messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the status message Ready
appears if the...

Control panel messageDescriptionRecommended action
10.91.00 CARTRIDGE ERROR
REPLACE BLACK CARTRIDGEAn error has occurred in the cartridge1.Open the cartridge door.
2. Remove the print cartridge, and then
reinstall it.
3. Close the cartridge door.
4. Turn the product off and then on.
5. Verify that a genuine HP print cartridge
is installed in the product.
6. Install another print cartridge.
7. Verify that the memory tag PCA is
installed in the product.
8. Verify that the memory tag connector is
firmly...

Control panel messageDescriptionRecommended action
13.JJ.NT JAM IN 
13.JJ.NT JAM INSIDE A jam has occurred in the specified location.
●13.JJ.NT JAM INSIDE REAR DOOR
● 13.JJ.NT JAM IN FUSER
● 13.JJ.NT JAM INSIDE TOP COVER
● 13.JJ.NT JAM IN TRAY 1
● 13.JJ.NT JAM IN TRAY 
● 13.JJ.NT JAM IN TRAY 2
● 13.JJ.NT JAM INSIDE DUPLEXERRemove the jammed paper. See Jam
locations on page 220.
If the message persists after you have
cleared all jams, a sensor might be stuck or
broken. See 
Paper-path test (and...

Control panel messageDescriptionRecommended action
40 EIO X BAD TRANSMISSION
To continue press OKThe connection has been broken between
the product and the EIO card in the specified
slot [X].
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.Press the OK button to clear the error
message and continue printing.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OKThe connection has been broken between
the product and HP Jetdirect print server.1. Print the configuration and Embedded...

Control panel messageDescriptionRecommended action
41.X ERROR
For help press 
alternates with
41.X ERROR
To continue press OK
A temporary printing error occurred.1.Press the  OK button to see if the page
will print. If necessary, turn the product
off and then on.
2. Verify that the correct size paper is
loaded in the input tray.
3. Verify that the loaded paper meets
HP specifications. If the paper sticks
together, the paper defect sensors will
detect a sheet of paper longer than what
is expected in the...

Control panel messageDescriptionRecommended action
50.X FUSER ERROR
For help press A fuser error has occurred. The values for X
are listed below.
●50.1: Low fuser temperature of
thermistor (TH1)
● 50.2: Fuser warm-up service
● 50.3: High fuser temperature of
thermistor (TH1)
● 50.4: Faulty fuser (drive circuit failure)
● 50.8: Lower fuser temperature of
thermistor (TH2)
● 50.9: High fuser temperature of
thermistor (TH2)1.
Power cycle the product to determine if
the error is persistent.
2. Verify that the...

Control panel messageDescriptionRecommended action
52.XY ERROR
For help press 
alternates with
52.XY ERROR
To continue turn off then on
A laser/scanner error has occurred.
X = 0, Y = 0: scanner error
X = 2, Y = 0: scanner rotation error1.From the DIAGNOSTICS  menu, run the
laser/scanner motor component test.
Verify that you can hear the motor
rotate.
2. If you cannot hear the motor rotate,
verify that connector J1702 and J1505
are fully seated on the DC controller
PCA (ECU).
3. Verify that the connector...

Control panel messageDescriptionRecommended action
58.XX ERROR
For help press 
alternates with
58.XX ERROR
To continue turn off then on
A product error has occurred where a
memory tag CPU error was detected, or there
is a problem with the air sensor or power
supply.
●58.02 = check environmental sensor
TH3
● 58.04 = check low-voltage power supply
(ECU)Make sure the line voltage and current source
meet the electrical specifications for the
product.
To resolve problems with the power supply:
1.
Remove the...

Control panel messageDescriptionRecommended action
68.X STORAGE ERROR SETTINGS
CHANGED
For help press 
alternates with
68.X STORAGE ERROR SETTINGS
CHANGED
To continue press OK
An error occurred in the product permanent
storage and one or more product settings has
been reset to its factory default.Press the OK button to resume printing.
Print a configuration page, a menu map, and
check the product settings to determine
which values have changed.
If the error does not clear, turn the product off
and then...

Control panel messageDescriptionRecommended action
8X.YYYY EIO ERRORThe EIO accessory card in slot [X] has
encountered a critical error.1.Turn the product off and then on.
2. Turn the product off, reseat the EIO
accessory in slot [X], and then turn the
product on.
3. Turn the product off, remove the EIO
accessory from slot [X], install it in a
different EIO slot, and then turn the
product on.
4. Replace the EIO accessory in slot [X].
8X.YYYY EMBEDDED JETDIRECT ERRORThe embedded HP Jetdirect print server...