HP P3015 Service Manual

A Service and support
●Hewlett-Packard limited warranty statement
●
HPs Premium Protection Warranty: LaserJet print cartridge limited warranty statement
●
End User License Agreement
●
Customer self-repair warranty service
●
Customer support
●
Repack the product
●
Service information form
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Hewlett-Packard limited warranty statement
HP PRODUCTDURATION OF LIMITED WARRANTY
HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective....

HPs Premium Protection Warranty: LaserJet print
cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty...

End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may...

Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically
terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial
timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except
as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
owned by HP or its suppliers and are protected by law,...

Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you...

Customer support
Get telephone support, free during your warranty period, for
your country/region
Have the product name, serial number, date of purchase, and
problem description ready.Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Get 24-hour Internet supportwww.hp.com/support/ljp3010series
Get support for products used with a Macintosh computerwww.hp.com/go/macosx
Download software utilities, drivers, and electronic...

Repack the product
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
steps to repack the product before shipping it.
CAUTION:Shipping damage as a result of inadequate packing is the customer’s responsibility.
1.Remove and retain any DIMMs cards that you have purchased and installed in the product.
CAUTION: Static electricity can damage electronic parts. When handling DIMMs, either wear an
antistatic wrist strap, or frequently touch the surface of the...

Service information form
WHO IS RETURNING THE EQUIPMENT?Date:
Person to contact:Phone:
Alternate contact:Phone:
Return shipping address:
 
 Special shipping instructions:
WHAT ARE YOU SENDING?
Model name:
Model number:Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete
the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGES?
You must remove them before shipping the printer,  unless a mechanical problem prevents...

306 Appendix A   Service and supportENWW