HP P2055 Manual

							Paper-handling problems
Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper
specifications for all HP LaserJet products, see the  HP LaserJet Printer Family Print Media Guide. This
guide is available at 
www.hp.com/support/ljpaperguide .
The product is jammed.1
CauseSolution
The paper does not meet specifications.Use only paper that meets HP specifications. See Supported
paper and print media on page 32.
A component is installed incorrectly.Verify that the print cartridge is correctly installed.
You are using paper that has already passed through a product
or copier.Do not use paper that has been previously printed on or copied.
A tray is loaded incorrectly.Remove any excess paper from the tray. Make sure that the
stack is below the maximum stack height mark in the tray. See
Load trays on page 38.
The paper is skewed.The tray guides are not adjusted correctly. Adjust them so they
hold the stack firmly in place without bending it.
The paper is binding or sticking together.Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the tray.
NOTE: Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The paper is removed before it settles into the output bin.Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.
The paper is in poor condition.Replace the paper.
The internal rollers from the tray are not picking up the paper.Remove the top sheet of paper. If the paper is too heavy, it
might not be picked from the tray.
The paper has rough or jagged edges.Replace the paper.
The paper is perforated or embossed.Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Product supply items have reached the end of their useful life.Check the product control panel for messages prompting you
to replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See 
Print the information pageson page 48.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
1If the product continues to jam, contact HP Custom er Support or your authorized HP service provider.
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							Jam locations
Jams can occur at the following locations in the product.
1
32
1Internal areas
2Input trays
3Output bins
Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product,
it could cause additional jams.
CAUTION:Before clearing jams, turn the product off and disconnect the power cord.
Internal areas
Print-cartridge area and paper path
1.Push the button to open the print-cartridge  door, and then remove the print cartridge.
CAUTION:To prevent damage, do not expose the print ca rtridge to light. Cover it with a piece
of paper.
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							2.If jammed paper is visible, grasp it with both  hands and slowly pull it out of the product.
3.Replace the print-cartridge, and  close the print-cartridge door.
4.If no paper was jammed inside the print-cartridg e door, open the jam-release door at the back of
the product.
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							5.If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
6.Close the jam-release door.
Duplex paper path (HP LaserJet P2050 Series Printers only)
1.At the front of the product, remove Tray 2.
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							2.Push down on the green lever to release the duplex paper-path door on the front of the product.
3.Check for jammed paper at the front of the product. With both hands, grasp the jammed paper and
slowly pull it out of the product.
4.Push up on the duplex paper-path door to close it.
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							5.Replace Tray 2.
6.Open the duplex jam-release door on the back of the product.
7.Check for jammed paper at the back of the product. With both hands, grasp the jammed paper and
slowly pull it out of the product.
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							8.Close the jam-release door.
Input trays
Tray 1
1.Push the button to open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.
2. Lift the Tray 1 roller cover, grasp the jammed  paper, and slowly pull it out of the product.
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							3.Replace the print-cartridge, and  close the print-cartridge door.
Tray 2
1.Open the tray.
2.With both hands, grasp the jammed paper and slowly pull it out of the product.
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							3.Close the tray.
4.If no jammed paper is visible in the tray area,  open the print-cartridge door, remove the print
cartridge, and pull down the upper media guid e. With both hands, grasp the jammed paper and
slowly pull it out of the product.
5. Replace the print-cartridge, and  close the print-cartridge door.
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							Tray 3 (HP LaserJet P2050 Series Printers only)1.Remove Tray 2 and Tray 3.
2.With both hands, grasp the jammed paper and slowly pull it out of the product.
3.Replace the trays.
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