HP P2055 Manual
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HP LaserJet P2050 and P2030 Series Printers Service Manual
HP LaserJet P2030 Series and HP LaserJet P2050 Series Printers Service Manual
Copyright and License © 2008 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CE457-90980 Edition 1, 10/2008 Trademark Credits Adobe ®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries/ regions. Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista® is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. UNIX ® is a registered trademark of The Open Group. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
Table of contents 1 Product basicsProduct comparison ............................................................................................................ ................. 2 HP LaserJet P2050 Series Printers ..................................................................................... 2 HP LaserJet P2030 Series Printers ..................................................................................... 3 Product features .............................................................................................................. ..................... 4 HP LaserJet P2050 Series Printers ..................................................................................... 4 HP LaserJet P2030 Series Printers .................................................................................... 5 Product walkaround ............................................................................................................ .................. 6 HP LaserJet P2050 Series Printers ..................................................................................... 6 Front view ............................................................................................................ 6 Rear view ............................................................................................................ 7 Interface ports ..................................................................................................... 8 Model and serial number label ............................................................................ 8 HP LaserJet P2030 Series Printers ..................................................................................... 9 Front view ............................................................................................................ 9 Rear view .......................................................................................................... 10 Interface ports ................................................................................................... 11 Model and serial-number label location ............................................................ 12 Supported product software .................................................................................................... ........... 13 Software included with the product .................................................................................... 13 Software installation types for Windows ............................................................ 13 Macintosh software ........................................................................................... 13 Supported printer drivers for Windows (HP LaserJet P2050 Series Printers) ................... 13 Supported printer drivers for Windows (HP LaserJet P2030 Series Printers) ................... 13 Supported printer drivers for Macintosh (HP LaserJet P2050 Series Printers only) .......... 13 Supported printer drivers for Macintosh (HP LaserJet P2030 Series Printers only) .......... 14 Other software provided .................................................................................................... 14 Software for Windows ....................................................................................... 14 HP ToolboxFX (HP LaserJet P2050 Series Printers only) ............... 14 Status Alerts software (HP LaserJet P2030 Series Printers only) .................... 14 Software for networks ....................................................................................... 14 HP Web Jetadmin ............................................................................ 14 Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet P2035n printers only). ............................ 14 ENWW iii
Software for other operating systems ............................................................... 15 System minimum requirements ................................................................................................... ....... 16 Windows requirements ...................................................................................................... 16 Macintosh requirements .................................................................................................... 16 Connectivity .................................................................................................................. ...................... 17 Supported networks (HP LaserJet P2050 Series Printers) ................................................ 17 Supported network (HP LaserJet P2030 Series Printers) ................................................. 18 2 Control panel Control panel (HP LaserJet P2050 Series Printers only) ................................................................... 22Control-panel layout .......................................................................................................... . 22 Use the control-panel menus ............................................................................................. 23 Use the menus .................................................................................................. 23 Reports menu .................................................................................................................. .. 24 System setup menu ........................................................................................................... 2 5 Service menu .................................................................................................................. ... 27 Network config. menu (HP LaserJet P2055dn and HP LaserJet P2055x only) ................. 28 Control panel (HP LaserJet P2030 Series Printers only) ................................................................... 30 3 Paper and print media Supported paper and print media ............................................................................................... ........ 32 Paper for the HP LaserJet P2050 Series Printers ............................................................. 32 Supported paper and prin t media sizes ............................................................ 32 Supported paper and print media types ............................................................ 33 Tray and bin capacity ........................................................................................ 34 Paper for the HP LaserJet P2030 Series Printers ............................................................. 34 Supported paper and prin t media sizes ............................................................ 34 Supported paper and print media types ............................................................ 36 Tray and bin capacity ........................................................................................ 37 Load paper and print media .................................................................................................... ........... 38 Load trays ................................................................................................................... ...... 38 Paper orientation for loading trays ................................................................... 38 Tray 1 ................................................................................................................ 39 Tray 2 ................................................................................................................ 40 Load A6-size paper .......................................................................... 40 Optional Tray 3 (HP LaserJet P2050 Series Printers only) ............................... 41 Load A6-size paper .......................................................................... 41 Manual feed ...................................................................................................... 42 Configure trays ............................................................................................................... .................... 43 Configure trays (HP LaserJet P2050 Series Printers only) ................................................ 43 Configure trays (HP LaserJet P2030 Series Printers only) ............................................... 43 Use paper output options ..................................................................................................... ............. 44 Print to the top (standard) output bin ................................................................................. 44 iv ENWW
Print to the straight-through paper path (rear output) ........................................................ 45 4 Manage and maintain Print the information pages .................................................................................................. ............. 48 Print the information pages (HP LaserJet P2050 Series Printers only) ............................. 48 Print the information pages (HP LaserJet P2030 Series Printers only) ............................. 48 Demo page ........................................................................................................ 48 Configuration page ................... ...................................... ......................... .......... 49 Supplies Status page ........................................................................................ 49 Use the HP ToolboxFX software (HP LaserJet P2050 Series Printers only) ..................................... 50 View HP ToolboxFX ........................................................................................................... 5 0 Status ........................................................................................................................ ......... 51 Event log ........................................................................................................... 51 Alerts ........................................................................................................................ .......... 52 Set up Status Alerts .......................................................................................... 52 Set up E-mail Alerts .......................................................................................... 52 Help .......................................................................................................................... ......... 52 Device Settings ............................................................................................................... ... 53 Device Information ............................................................................................ 53 Paper Handling ................................................................................................. 54 Printing .............................................................................................................. 54 PCL6 ................................................................................................................. 54 PCL5c ............................................................................................................... 54 PostScript .......................................................................................................... 54 Print quality ....................................................................................................... 54 Paper Types ...................................................................................................... 55 System Setup .................................................................................................... 55 Troubleshooting ................................................................................................ 55 Network Settings .............................................................................................................. .. 55 Shop for Supplies ............................................................................................................. . 55 Other Links ................................................................................................................... ..... 55 Manage a network product ...................................................................................................... ........... 57 Embedded Web server (HP LaserJet P2055dn, HP LaserJet P2055x, and HP LaserJet P2035n only) .................................................................................................................. .... 57 Open the embedded Web server ...................................................................... 57 Status tab .......................................................................................................... 57 Settings tab ....................................................................................................... 58 Networking tab .................................................................................................. 58 Links .................................................................................................................. 58 Use HP Web Jetadmin software ........................................................................................ 58 Use security features ......................................................................................................... 58 Secure the embedded Web server ................................................................... 58 Manage supplies ................................................................................................................................ 59 Supplies life ................................................................................................................. ...... 59 ENWW v
Manage the print cartridge ................................................................................................. 59Print-cartridge storage ....................................................................................... 59 Use genuine HP print cartridges ....................................................................... 59 HP policy on non-HP print cartridges ................................................................ 59 Print-cartridge authentication ............................................................................ 59 HP fraud hotline and Web site .......................................................................... 59 Replace supplies and parts .................................................................................................... ............ 61 Supply replacement guidelines .......................................................................................... 61 Redistribute toner ............................................................................................................ .. 61 Change the print cartridge ................................................................................................. 62 Install memory (HP LaserJet P2050 Series Printers only) ................................................................. 64 Install product memory ...................................................................................................... 6 4 Check DIMM installation .................................................................................................... 67 Save resources (permanent resources) ........................................................................... 67 Enable memory for Windows ............................................................................................. 68 Clean the product ............................................................................................................. .................. 69 Clean the print-cartridge area ............................................................................................ 69 Clean the paper path (HP LaserJet P2050 Series Printers only) ...................................... 70 Clean the paper path (HP LaserJet P2030 Series Printers only) ...................................... 70 Clean the Tray 1 pickup roller ............................................................................................ 71 Clean the Tray 2 pickup roller ............................................................................................ 75 5 Theory of operation Introduction .................................................................................................................. ....................... 80 Internal components ........................................................................................................... ................ 81 Timing ........................................................................................................................ ......................... 83 Engine control system ......................................................................................................... ............... 84 DC controller ................................................................................................................. ..... 85 Low-voltage power supply ................................................................................................. 85 High-voltage power supply ................................................................................................ 86 Laser/scanner system .......................................................................................................... .............. 88 Laser failure detection ....................................................................................................... 89 Image-formation system ........................................................................................................ ............. 90 Pickup/feed/delivery system ................................................................................................... ............ 94 Jam detection ................................................................................................................. ... 95 6 Removal and replacement Introduction .................................................................................................................. ....................... 98 Removal and replacement strategy ............................................................................................. ...... 98 Electrostatic discharge ....................................................................................................... ................ 98 Required tools ............................................................................................................... .................... 99 Before performing service ..................................................................................................... ........... 100 After performing service ...................................................................................................... ............. 100 vi ENWW
Post-service test ............................................................................................................................... 101 Print-quality test ............................................................................................................ ... 101 Print cartridge ............................................................................................................... .................... 102 Tray 2 cassette ............................................................................................................... .................. 103 Rollers and pads .............................................................................................................. ................ 104 Pickup roller; Tray 1 ......................................................................................................... 104 Pickup roller assembly; Tray 2 ......................................................................................... 107 Separation-pad assembly; Tray 2 .................................................................................... 110 Transfer roller ............................................................................................................... ... 111 External panels, covers, and doors ............................................................................................ ...... 114 DIMM door (HP LaserJet P2050 Series only) .................................................................. 114 Right cover ................................................................................................................... .... 115 Reinstall the right cover ................................................................................... 117 Left cover .................................................................................................................... ..... 118 Rear cover, rear door, and duplex-paper-feed assembly ................................................ 120 Top-cover assembly ........................................................................................................ 124 Cartridge-door assembly and front cover ........................................................................ 127 Reinstall the cartridge-door assembly and front cover .................................... 129 Internal assemblies ........................................................................................................... ............... 130 Formatter PCA; HP LaserJet P2030 Series .................................................................... 130 Formatter PCA; HP LaserJet P2050 Series .................................................................... 132 Paper-pickup-gear assembly ........................................................................................... 134 Reinstall the paper-pickup-gear assembly ...................................................... 135 Cartridge-door switch ....................................................................................................... 1 37 Tray 1 pickup solenoid ..................................................................................................... 13 8 Fan ........................................................................................................................... ........ 140 Reverse-sensor assembly; HP LaserJet P2050 Series ................................................... 142 Power-switch assembly ................................................................................................... 144 Connecting PCA .............................................................................................................. 1 47 Inlet-cable assembly ........................................................................................................ 1 50 Registration assembly ..................................................................................................... 152 Laser/scanner assembly .................................................................................................. 156 Fuser ......................................................................................................................... ....... 158 Reinstall the fuser ........................................................................................... 162 Engine controller unit (ECU) ............................................................................................ 163 Reinstall the ECU ............................................................................................ 170 Paper-feed-guide assembly ............................................................................................. 172 Main motor .................................................................................................................... ... 174 Face-down-drive or duplex ing-paper-feed assembly ............ ........................................... 177 Duplex solenoid; HP LaserJet P2050 Series ................................................................... 180 Paper-retaining-delivery assembly .................................................................................. 181 7 Solve problems ENWW vii
Solve general problems .................................................................................................................... 186 Troubleshooting checklist ................................................................................................ 186 Factors that affect product performance .................... ...................................................... 187 Basic problem solving ...................................................................................................... 18 8 Menu map (HP LaserJet P2050 Series Printers only) ...................................................................... 190 Troubleshooting process ....................................................................................................... ........... 191 Pre-troubleshooting checklist ........................... ............................................................... 191 Tools for troubleshooting . .................................................................................................... ............. 193 Continuous self-test (HP LaserJet P2050 Series only) .................................................... 193 Half self-test functional check .......................................................................................... 193 Drum rotation functional check ....................................................................................... 193 Heating element check .................................................................................................... 194 High-voltage contacts check ............................................................................................ 194 Checking the print cartridge contacts ............................................................ 194 Component locations ....................................................................................................... 196 Problem-solve diagrams ........................................................................................................ ........... 202 Repetitive image defect ruler ........................................................................................... 202 Engine controller PCA ..................................................................................................... 203 Major components ........................................................................................................... 20 5 PCAs .......................................................................................................................... ...... 206 General timing chart ........................................................................................................ 2 07 Circuit diagram ............................................................................................................... .. 207 Status-light patterns (HP LaserJet P2030 Series Printers only) ....................................................... 209 Status-alert messages (HP LaserJet P2030 Series Printers only) ................................................... 215 Interpret control-panel messages (HP LaserJet P2050 Series Printers only) .................................. 219 Control-panel messages .................................................................................................. 219 Event-log messages ............................................................................................................ ............. 227 Print the event log (HP LaserJet P2050 Series Printers only) ......................................... 227 Print an event log (HP LaserJet P2030 Series Printers only) .......................................... 227 Event log messages ........................................................................................................ 227 Paper-handling problems ....................................................................................................... .......... 229 Jams .......................................................................................................................... ...... 229 Common causes of jams ................................................................................. 229 Jam locations .................................................................................................. 230 Clear jams ....................................................................................................... 230 Internal areas .................................................................................. 230 Input trays ....................................................................................... 235 Output bins ..................................................................................... 239 Solve image-quality problems .................................................................................................. ........ 241 Printed page is different from what appeared onscreen .................................................. 241 Image defect examples .................................................................................................... 242 Light print or faded .......................................................................................... 242 Toner specks ................................................................................................... 243 Dropouts .......................................................................................................... 243 viii ENWW