HP P2055 Manual

							Status-light patterns (HP LaserJet P2030 Series Printers
only)
Table 7-13  Status-light legend
Symbol for light off
Symbol for light on
Symbol for light blinking
Table 7-14  Control-panel light messages
Light statusState of the productAction
Initialization/Startup
While in the Startup state, the Go, Ready,
and Attention lights cycle (at the rate of
500 ms) one after another.
Reconfiguration Initialization
During the product start up, you can
request special initialization sequences
that reconfigure the product. When one of
the sequences is requested, such as cold
reset, the lights cycle as in the
Initialization/Startup state.
Job Cancel
After the cancellation process has been
completed, the product returns to the
Ready state.During the Initialization, Reconfiguration,
and Job Cancel processes, pressing
buttons has no effect.
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Status-light patterns (HP LaserJet P2030 Series Printers only) 209 
						

							Light statusState of the productAction
Ready
The product is ready with no job activity.To print a Configuration page, press and
hold the Go button for 5 seconds while
the device Ready light is on and no other
jobs are printing.
Processing Data
The product is processing or receiving
data. To cancel the current job, press the
Cancel
 button.
Table 7-14   Control-panel light messages (continued)
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							Light statusState of the productAction
Manual Feed or Continuable Error
This state can be reached in the following
circumstances:
● Manual feed
● General continuable error
● Memory configuration error
● Personality/Job related errorTo recover from the error and print
whatever data is possible, press the 
Go
button.
If the recovery is  successful, the product
goes to the Processing Data state and
completes the job.
If the recovery is unsuccessful, the
product returns to the Continuable Error
state.
Attention
The print-cartridge door is open. Close the print-cartridge door.
Table 7-14  Control-panel light messages (continued)
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Status-light patterns (HP LaserJet P2030 Series Printers only) 211 
						

							Light statusState of the productAction
Fatal Error●Turn off the product, wait 10
seconds, and turn on the product.
● If you are unable to resolve the
problem, contact HP. See
Customer support on page 287.
Toner Low
The Go, Ready, and Attention lights act
independently of the Toner Low state. Order a new print cartridge.
Table 7-14
  Control-panel light messages (continued)
212 Chapter 7   Solve problems ENWW 
						

							Light statusState of the productAction
Toner Missing
The print cartridge has been removed
from the product.Reinsert the print cartridge in the
product.
JamClear the jam. See Clear jams
on page 230.
Table 7-14  Control-panel light messages (continued)
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							Light statusState of the productAction
Paper OutLoad paper or other media.
Paper Mount
The loaded paper or other media is not
supported.Load acceptable paper or other media.
See 
Supported paper and print media
on page 32
.
Press the Go  button to override the
condition.
Table 7-14   Control-panel light messages (continued)
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							Status-alert messages (HP LaserJet P2030 Series Printers
only)
Status-alert messages appear on the computer scr een when the product has certain problems. Use the
information in the following table to solve these problems.
Alert messageDescriptionRecommended action
10.X Supply memory errorThe product has experienced a print cartridge
error.
The two cartridge memory contacts on the
right-rear side of the print cartridge contact
the reader contacts on the product.1. Make sure that a genuine HP print
cartridge is installed.
2. When installing the print cartridge, make
sure that the memory contacts on the
print cartridge and reader contacts on
the product make a solid connection.
3. Verify that connector J581 on the engine
controller PCA is seated.
4. Replace the print cartridge. See 
Print
cartridge on page 102.
13.XX Jam in 
( indicates the area where the jam
has occurred)The product has detected a jam.Clear the jam from the area indicated in the
message. The job should continue to print. If
it does not, try reprinting the job. See 
Jams
on page 229.
50.X Fuser errorThe product has experienced an error with
the fuser.1. Turn the product power off and then on.
2. If you have replaced the fuser, make
sure that the correct voltage version is
installed (110 V or 220 V).
3. Make sure the following connectors are
seated:
◦J102 on the engine controller PCA
(AC voltage)
◦ J210 on the engine controller PCA
(TH1)
4. Replace the fuser. See 
Fuseron page 158.
52.0 Scanner Error An internal error has occurred. Turn o ff the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
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							Alert messageDescriptionRecommended action
Door OpenOpening the front door opens the front door
switch (SW301) and disables the +24 V to the
high-voltage contacts on the print cartridges.1.Remove the left cover, and then open
and close the front door. Determine if
SW301 closes when the door closes.
2. Make sure that the two connectors from
the engine control PCA to the switch are
securely installed on the switch
contacts.
3. Replace the front door switch (SW301).
if the message persists. See 
Cartridge-door switch on page 137.
Engine communication errorThe product experienced an internal
communication error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
Install black cartridgeThe product checks for the presence of a print
cartridge at start up and anytime the top cover
is closed. At start up or when the top cover is
closed, a high voltage bias is placed on the
print cartridges developer roller. This
message appears if the print cartridges
antenna is unable to detect the high voltage
bias.1. Make sure that the sealing tape on the
print cartridge has been removed.
2. Verify that the print cartridge is correctly
installed.
3. Inspect the high voltage contact on the
print cartridge and in the print cartridge
cavity to make sure that they are not
damaged.
4. If the messages persists, install another
HP print cartridge.
5. Make sure that the engine controller
PCA is correctly installed.
Jam in cartridge area Photosensors PS913 (media width sensor),
PS912 (top of page sensor), and PS915
(fusing assembly exit sensor) detect paper in
the cartridge area of the product. See 
Figure7-7 Components in the print cartridge cavity
on page 199 and Figure 7-6 Components on
the rear side of the product on page 198. If
paper arrives at these sensors too early,
leaves the sensors too late, or is present at
the sensor when not expected, an error
message is displayed. 1.
Make sure that the paper meets
specifications. See 
Supported paper
and print media on page 32. See
Common causes of jams on page 229.
2. Open the top cover, and remove the
print cartridge. Remove any paper or
paper fragments present.
3. Lift the registration flap. Make sure
sensors PS913 and PS912 move freely.
See 
Figure 7-7 Components in the printcartridge cavity on page 199.
4. Open the straight-through output door
and verify that PS915 moves freely. See
Figure 7-6 Components on the rear side
of the product on page 198.
5. Make sure that the connector at J203
and J206 on the engine controller PCA
are seated.
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							Alert messageDescriptionRecommended action
Jam in output binThis error occurs if the duplex reverse
photosensor (PS918) or fusing exit sensor
(PS915) detect unexpected paper.1.Make sure that the paper meets
specifications. See 
Specifications
on page 291.
2. Open the rear duplex jam-release door
and clear any visible paper. Verify that
the duplex-release sensor flag moves
freely. You might need a pen light to
observe the flags.
3. Open the face-up output door, and verify
that the exit sensor flag in the fusing
assembly moves freely. You might need
a pen light to observe the flag.
4. Verify that the following connectors are
seated on the engine controller PCA:
◦J208 duplex reverse
◦ J206 fusing exit
Jam in Tray 1The Tray 1 pickup solenoid (SL1) controls the
feeding of paper from Tray 1. When the
solenoid is engaged, the Tray 1 pickup roller
makes one rotation and advances paper into
the paper path. See 
Figure 7-3 Components
on the left side of the product on page 196
).
1. Inspect the Tray 1 pick roller. Verify that
the roller is installed correctly and in
good condition.
2. Print from Tray 1. Determine if the Tray 1
roller rotates. Listen to determine if the
solenoid (SL1) is engaged.
3. Remove the left cover. Determine if the
solenoid (SL1) is correctly installed.
Make sure that the connectors on the
solenoid and at J4 on the formatter PCA
are seated.
4. If the error persists, replace the Tray 1
pickup solenoid (SL1). See 
Tray 1
pickup solenoid on page 138.
Jam in Tray 2 Solenoid (SL2) controls the feeding of paper
from Tray 1. When the solenoid is engaged,
the Tray 1 pick roller makes one rotation and
advances paper into the paper path. See
Figure 7-3 Components on the left side of the
product on page 196).1.
Inspect the Tray 2 pick roller. Verify that
the roller is installed correctly and in
good condition.
2. Remove Tray 2. Lift the Tray 2 paper
present sensor flag while printing from
Tray 2. Determine if the Tray 2 roller
rotates. Listen to determine if the
solenoid (SL2) is engaged.
3. Remove the left cover. Determine if the
solenoid (SL2) is correctly installed.
Make sure that the connectors on the
solenoid and at J1104 on the connector
PCA are seated.
4. If the error persists, replace the solenoid
(SL2).
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							Alert messageDescriptionRecommended action
Load paperThe product did not detect paper in Tray 1 or
Tray 2. PS916 detects paper in Tray 1.
PS914 detects paper in Tray 2. See 
Figure
7-7 Components in the print cartridge cavityon page 199.
1.Verify that paper is loaded in the input
tray.
2. Make sure that the photosensor flags
are not hindered.
3. Make sure that connectors J205 (for
Tray 1) and J204 (for Tray 2) on the
engine controller PCA are seated.
Manual feedThe product is set for manual feed mode.Load the correct paper into the tray, and then
press the  OK button to clear the message.
No paper pickupThe print engine has failed to pick up a piece
of paper.Reload the paper in the input tray and press
the  OK button to continue the job.
Non-HP supply installedA new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press the  OK button.If you believe you purchased an HP supply,
go to 
www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press the OK  button.
Not ConnectedThe product software cannot communicate
with the product.1.Make sure the product is turned on.
2. Make sure the USB cable is connected
securely to the product and the
computer.
Order black cartridgeThe identified print cartridge is nearing the
end of its useful life.Order a new print cartridge. You can continue
printing with the current print cartridge until
redistributing the toner no longer yields
acceptable print quality.
Page too complexThe product cannot process the page.Press the  OK button to continue printing the
job, but output might be affected.
Printing The product is printing a document. Wait for printing to finish.
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