HP Officejet J6410 User Manual

							Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP:Coffee filters are lint-free and work well for cleaning print cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION:Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the HP All-in-One.
To clean the print cartridge contacts
1.Turn on the device and open the print cartridge door.
The print carriage moves to the far right side of the device.
2.Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE:Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
3.Lightly press down on the print cartridge to release it, and then pull it toward you
out of the slot.
4.Inspect the print cartridge contacts for ink and debris buildup.
5.Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
any excess water from it.
6.Hold the print cartridge by its sides.
7.Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
Work with print cartridges 127
 
						

							8.Slide the print cartridge back into the slot. Push the print cartridge forward until it
clicks into place.
9.Repeat if necessary for the other print cartridge.
10.Gently close the print cartridge door and plug the power cord into the back of the
device.
Clean the area around the ink nozzles
If the device is used in a dusty environment, a small amount of debris might
accumulate inside the device. This debris can include dust, hair, carpet, or clothing
fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges
on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles
as described here.
NOTE:Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the print
cartridges by using the device control panel or the software you installed with the
HP All-in-One.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP:Coffee filters are lint-free and work well for cleaning print cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
To clean the area around the ink nozzles
1.Turn on the device and open the print cartridge door.
The print carriage moves to the far right side of the device.
2.Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE:Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
3.Lightly press down on the print cartridge to release it, and then pull it toward you
out of the slot.
NOTE:Do not remove both print cartridges at the same time. Remove and
clean each print cartridge one at a time. Do not leave a print cartridge outside
the device for more than 30 minutes.
4.Place the print cartridge on a piece of paper with the ink nozzles facing up.
5.Lightly moisten a clean foam rubber swab with distilled water.
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128 Maintain and troubleshoot 
 
						

							6.Clean the face and edges around the ink nozzle area with the swab, as shown
below.
1Nozzle plate (do not clean)
2Face and edges around the ink nozzle area
CAUTION:Do not clean the nozzle plate.
7.Slide the print cartridge back into the slot. Push the print cartridge forward until it
clicks into place.
8.Repeat if necessary for the other print cartridge.
9.Gently close the print cartridge door and plug the power cord into the back of the
device.
Store printing supplies
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the device with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if
you are removing it so you can print high-quality photos with the photo and tri-color
print cartridges.
NOTE:If you do not have a print cartridge protector, you can order one from HP
Support. For more information, see 
Support and warranty. You can also use an air-
tight container, such as a plastic tub. Make sure the nozzles are not touching
anything when you store the print cartridges.
Work with print cartridges 129
 
						

							To insert a print cartridge into the print cartridge protector
▲Place the print cartridge into the print cartridge protector at a slight angle and snap
it securely into place.
To remove the print cartridge from the print cartridge protector
▲Press down on the top of the print cartridge protector to release the print cartridge,
then gently remove the print cartridge out of the print cartridge protector.
Clean the device
This section provides instructions for keeping the device in top working condition.
Perform these maintenance procedures as necessary.
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow
down performance, degrade the quality of scans, and affect the accuracy of special
features such as fitting copies to a certain page size.
This section contains the following topics:
•
Clean the scanner glass
•
Clean the exterior
•
Clean the automatic document feeder
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130 Maintain and troubleshoot 
 
						

							Clean the scanner glass
To clean the scanner glass
1.Turn off the device.
2.Lift the scanner lid.
3.Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner. Dry the glass with a dry, soft, lint-free cloth.
CAUTION:Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
CAUTION:Do not spray the glass cleaner directly on the glass. If too much
glass cleaner is applied, the cleaner could leak under the glass and damage
the scanner.
4.Close the scanner lid, and turn on the device.
Clean the exterior
NOTE:Before cleaning the device, turn off the power and unplug the power cord
from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The
exterior of the device does not require cleaning. Keep fluids away from the interior of
the device, as well as from the device control panel.
Clean the automatic document feeder
If the automatic document feeder picks up multiple pages or if it does not pick up plain
paper, you can clean the rollers and separator pad. Lift the automatic document feeder
Clean the device131
 
						

							cover to access the pick assembly inside the automatic document feeder, clean the
rollers or separator pad, and then close the cover.
To clean the rollers or separator pad
1.Remove all originals from the document feeder tray.
2.Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3), as shown below.
1Automatic document feeder cover
2Rollers
3Separator pad
3.Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4.Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE:If the residue does not come off using distilled water, try using
isopropyl (rubbing) alcohol.
5.Close the cover of the automatic document feeder.
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132 Maintain and troubleshoot 
 
						

							To clean the glass strip inside the automatic document feeder
1.Turn off the HP All-in-One, and unplug the power cord.
NOTE:Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
2.Raise the lid, as if you were loading an original on the glass.
3.Lift the cover of the automatic document feeder.
Clean the device133
 
						

							4.Lift the automatic document feeder mechanism.
There is a glass strip under the automatic document feeder.
5.Clean the glass strip with a soft cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
CAUTION:Do not use abrasives, acetone, benzene, or carbon tetrachloride
on the glass, since they can damage it. Do not place or spray liquid directly on
the glass. The liquid might seep under the glass and damage the device.
6.Lower the automatic document feeder mechanism, and then close the cover of the
automatic document feeder.
7.Close the lid.
8.Plug in the power cord, and then turn on the HP All-in-One.
General troubleshooting tips and resources
Try these when you begin troubleshooting a printing problem.
• For a paper jam, see 
Clear jams.
• For paper-feed problems, such as the paper skew and paper pick, see 
Solve
paper-feed problems.
• Power light is on and not blinking. When the device is turned on for the first time, it
takes approximately 12 minutes to initialize it after the print cartridges are installed.
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134 Maintain and troubleshoot 
 
						

							• Power cord and other cables are working, and are firmly connected to the device.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see 
Electrical
specifications.
• Media is loaded correctly in the input tray and is not jammed in the device.
• All packing tapes and materials are removed.
• The device is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For the Mac OS, set it as the default in the Printer
Setup Utility. See your computers documentation for more information.
•Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Troubleshooting topics
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve network problems
•
Solve wireless problems
•
Solve photo (memory card) problems
•
Troubleshoot installation issues
Solve printing problems
This section contains the following topics:
•
The device shuts down unexpectedly
•
Error message appears on control-panel display
•
The device is not responding (nothing prints)
•
Device takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
•
The device prints half a page, then ejects the paper
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see 
Electrical specifications.
Solve printing problems135
 
						

							Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord and USB cable), wait about 20 seconds,
and reconnect the cables. If the problem persists, visit the HP Web site (
www.hp.com/
support) for the latest troubleshooting information, or product fixes and updates.
The device is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the device setup
For more information, see 
General troubleshooting tips and resources.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
For more information, see 
Uninstall and reinstall the software.
Check the cable connections
• Make sure both ends of the network/USB cable are secure.
• If the device is connected to a network, check the following:
◦Check the Link light on the back of the device.
◦Make sure you are not using a phone cord to connect the device.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
Device takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the device. For
more information, see 
System requirements.
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136 Maintain and troubleshoot