HP Officejet J6410 User Manual

							• Turn off administrative access over wireless if possible. If you do this, you need to
connect to the router with a wired Ethernet connection when you want to make
configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible.
You can use Remote Desktop to make an encrypted connection to a computer
running behind your router and make configuration changes from the local
computer you are accessing over the Internet.
• To avoid accidentally connecting to another partys wireless network, turn off the
setting to automatically connect to non-preferred networks. This is disabled by
default in Windows XP.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1.Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2.Press the Power button to turn off the device.
3.On the Windows taskbar, click Start, select Programs or All Programs, select
HP, select Officejet J6400 Series, and then click Uninstall.
4.Follow the onscreen instructions.
5.If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6.Restart your computer.
7.To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive, follow the onscreen instructions, and also see 
Install the software
before connecting the device (recommended).
8.After the software is installed, connect the device to your computer.
9.Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
10.Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
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							1.On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
2.Select HP Officejet Pro All-in-One Series, and then click Change/Remove or
Uninstall/Change.
Follow the onscreen instructions.
3.Disconnect the device from your computer.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5.Insert the device Starter CD into your computers CD-ROM drive and then start the
Setup program.
6.Follow the onscreen instructions and also see 
Install the software before
connecting the device (recommended).
To uninstall from a Windows computer, method 3
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.Insert the device Starter CD into your computers CD-ROM drive, and then start
the Setup program.
2.Disconnect the device from your computer.
3.Select Uninstall and follow the onscreen directions.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5.Start the Setup program for the device again.
6.Select Install.
7.Follow the onscreen instructions and also see 
Install the software before
connecting the device (recommended).
To uninstall from a Macintosh computer
1.Launch HP Device Manager.
2.Click Information and Settings.
3.Select Uninstall HP AiO Software from the pull-down menu.
Follow the onscreen instructions.
4.After the software is uninstalled, restart your computer.
5.To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive.
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118 Configure and manage 
 
						

							6.On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer.
7.Follow the onscreen instructions and also see 
Install the software for network or
direct connection.
Uninstall and reinstall the software 119
 
						

							9 Maintain and troubleshoot
This section contains the following topics:
•
Work with print cartridges
•
Clean the device
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve network problems
•
Solve wireless problems
•
Solve photo (memory card) problems
•
Troubleshoot installation issues
•
Clear jams
Work with print cartridges
This section contains the following topics:
•
Supported print cartridges
•
Handle the print cartridges
•
Replace the print cartridges
•
Align the print cartridges
•
Clean the print cartridges
•
Clean the print cartridge contacts
•
Clean the area around the ink nozzles
•
Store printing supplies
Supported print cartridges
The availability of print cartridges varies by country/region. The print cartridges might
come in different sizes.
You can find the print cartridge number in the following places:
• On the label of the print cartridge you are replacing.
•Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
•Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
120 Maintain and troubleshoot 
 
						

							Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and
how to handle the print cartridges.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.
NOTE:Handle the print cartridges carefully. Dropping or jarring cartridges can
cause temporary printing problems, or even permanent damage.
Replace the print cartridges
Follow these instructions when the ink level is low.
NOTE:When the ink level for a print cartridge is low, a message appears on the
display. You can also check the ink levels by using the printer Toolbox (Windows)
or the HP Printer Utility (Mac OS).
NOTE:Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing. In addition, some residual ink is left in the cartridge after it is
used. For more information see 
www.hp.com/go/inkusage.
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low-ink warning message, consider having a replacement cartridge
Work with print cartridges 121
 
						

							available to avoid possible printing delays. You do not need to replace the print
cartridges until print quality becomes unacceptable.
To order print cartridges for the device, go to 
www.hpshopping.com. If prompted,
choose your country/region, follow the prompts to select your product, and then click
one of the shopping links on the page.
To replace the print cartridges
1.Make sure the device is on.
CAUTION:If the device is off when you open the print cartridge door to
access the print cartridges, the device will not release the cartridges for
changing. You might damage the device if the print cartridges are not docked
safely when you try to remove them.
2.Open the print cartridge door.
The print carriage moves to the far right side of the device.
3.Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black, photo, or gray photo print cartridge, remove the print
cartridge from the slot on the right.
4.Pull the print cartridge toward you out of its slot.
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122 Maintain and troubleshoot 
 
						

							5.If you are removing the black print cartridge in order to install the photo or gray
photo print cartridge, store the black print cartridge in the print cartridge protector
or an airtight plastic container.
6.Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
CAUTION:Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and
bad electrical connections.
7.Hold the print cartridge with the HP logo on top, and insert the new print cartridge
into the empty cartridge slot. Make sure you push the print cartridge in firmly until it
snaps into place.
If you are installing the tri-color print cartridge, slide it into the left slot.
Work with print cartridges 123
 
						

							If you are installing a black, photo, or gray photo print cartridge, slide it into the
right slot.
8.Close the print cartridge door.
If you installed a new print cartridge, the device prints a print cartridge alignment
page.
9.When prompted, ensure plain white paper is loaded in the input tray, then press OK.
10.The device prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure message appears.
NOTE:If you have colored paper loaded in the input tray when you align the
printer, the alignment will fail. Load unused plain white paper into the input tray,
and then try the alignment again.
11.Press OK to continue.
Align the print cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace a
print cartridge. You can also align the print cartridges at any time from the device
control panel or by using the software you installed with the device. Aligning the print
cartridges ensures high-quality output.
NOTE:If you remove and reinstall the same print cartridge, the device will not
prompt you to align the print cartridges. It remembers the alignment values for that
print cartridge, so you do not need to realign the print cartridges.
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124 Maintain and troubleshoot 
 
						

							To align the print cartridges from the device control panel when prompted
1.Make sure you have letter or A4 unused plain white paper loaded in the input tray,
and then press OK.
2.The device prints a test page and calibrates the printer. Recycle or discard the
page.
NOTE:If you have colored paper loaded in the input tray when you align the
print cartridges, the alignment will fail. Load unused plain white paper into the
input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print
cartridge. Contact HP Support. Go to 
www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on
calling for technical support.
To align the cartridges from the device control panel at any time
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
3.Selects Tools and then select Align Print Cartridge.
4.The device prints a test page and calibrates the printer. Recycle or discard the
page.
To align the print cartridges from the HP Photosmart Software (Windows)
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Services tab, and then
click Service this device.
The Printer Toolbox appears.
3.Click the Device Services tab.
4.Click Align the Print Cartridges.
The device prints a test page and calibrates the printer. Recycle or discard the
page.
To align the print cartridges from the HP Photosmart Studio Software (Mac OS)
1.Load letter, A4, or legal unused plain white paper into the input tray.
2. HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information,
see 
HP Printer Utility (Mac OS). Click Align and follow the onscreen instructions.
Clean the print cartridges
Use this feature when there is streaking, white lines through any of the lines of color or
when a color is muddy. Do not clean print cartridges unnecessarily, as this wastes ink
and shortens the life of the ink nozzles.
Work with print cartridges 125
 
						

							To clean the print cartridges from the device control panel
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
3.Press 6, then press 1.
This selects Tools and then selects Clean Print Cartridge.
The device prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the print cartridges, try
cleaning the print cartridge contacts before replacing the affected print cartridge.
To clean the print cartridges from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Services tab, and then
click Service this device.
The Printer Toolbox appears.
3.Click the Device Services tab.
4.Click Clean the Print Cartridges.
5.Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
If copy or print quality still seems poor after you clean the print cartridges, try
cleaning the print cartridge contacts before replacing the affected print cartridge.
HP Printer Utility (Mac OS)
1.Open the HP Printer Utility. For more information, see 
HP Printer Utility (Mac OS).
2.Click Clean and follow the onscreen instructions.
Clean the print cartridge contacts
Clean the print cartridge contacts only if you get repeated messages on the display
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge
contacts.
Chapter 9
126 Maintain and troubleshoot