HP OfficeJet J5520 User Manual

To clean the glass strip inside the automatic document feeder
1.Turn off the device and unplug the power cord.
NOTE:Depending how long the device is unplugged, the date and time might
be erased. You might need to reset the date and time later, when you plug the
power cord back in.
2.Lift the cover of the automatic document feeder.
3.Raise the lid, as if you were loading an original on the glass.
4.Lift the automatic document feeder mechanism.
There is a glass strip under the automatic document feeder....

5.Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION:Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the device.
6.Lower the automatic document feeder mechanism, and then close the cover of the
automatic document feeder.
7.Close the lid.
8.Plug in the power cord, and then turn on the...

Solve printing problems
•The device shuts down unexpectedly
•
Error message appears on control-panel display
•
The device is not responding (nothing prints)
•
Device takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC) power
outlet.
Error message appears...

the device. If there is a problem communicating with the device, try temporarily disabling
the firewall. If the problem persists, the firewall is not the source of the communication
problem. Re-enable the firewall.
Device takes a long time to print
Check the system configuration
Make sure the computer meets the minimum system requirements for the device. For
more information, see 
System requirements.
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the...

Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit...

•Wrong colors are printing
•
Printout shows bleeding colors
•
Colors do not line up properly
•
Lines or dots are missing from text or graphics
Poor quality printouts
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Supported print cartridges.
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP specifications,
and try to print again. For...

Ink is smearing
Check the print settings
• When you print documents that use a lot of ink, allow more time to dry before handling
the printouts. This is especially true for transparencies. In the printer driver, select the
Best print quality, and also increase the ink drying time and reduce the ink saturation
using the ink volume under the advanced features. However, note that decreasing
ink saturation might give printouts a washed-out quality.
• Color documents that have rich, blended colors can wrinkle...

Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For more information,
see 
Change print settings.
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Supported print cartridges.
Printout shows bleeding colors
Check the print cartridges
Make sure print cartridges have not been tampered with. Refilling processes and...

Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
Media is not coming out correctly
• Make sure the output tray extension is...

Solve copy problems
If the following topics do not help, see Support and warranty for information about HP
support.
No copy came out
•Check the power
Make sure that the power cord is securely connected, and the device turned on.
•Check the status of the device
• The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
• The device might be jammed. Check for jams. See 
Clear paper jams.
•Check the...