HP OfficeJet J5520 User Manual

you experience problems faxing, contact your telephone company and have them
check the phone line.
The display always shows Phone Off Hook
Solution:You are using the wrong type of phone cord. Make sure you are using
the phone cord that came with the device to connect the device to your phone line. If
the phone cord that came with the device is not long enough, you can use a coupler
to extend the length. You can purchase a coupler at an electronics store that carries
phone accessories. You will also need...

If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, call your local...

• If the device shares the same phone line with a DSL service, the DSL modem
might not be properly grounded. If the DSL modem is not properly grounded, it
can create noise on the phone line. Phone lines with poor sound quality (noise)
can cause faxing problems. You can check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise, turn off your DSL modem and completely remove power for at
least 15 minutes. Turn the...

• If you are sending a fax manually from your phone that is connected directly to
the device, you must use the keypad on the telephone to send the fax. You cannot
use the keypad on the control panel of the device.
NOTE:If using a serial-type phone system, please connect your phone
directly on top of the device cable which has a wall plug attached to it.
The device cannot receive faxes, but can send faxes
Solution:
• If you are not using a distinctive ring service, check to make sure that the
Distinctive...

• Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
• Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds
of silence at the end of the voice message. There should be no background
noise when recording this silent time....

Fax tones are recorded on my answering machine
Solution:
• When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described in
Case I: Shared voice/fax line with answering machine. If you do not connect the
answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the device is set to receive faxes automatically and that the Rings to
Answer setting is correct. The number of...

Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the control panel.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the...

• If the computer does not recognize the path to the CD-ROM drive that you type, make
sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support).
Check or perform the following:
• Make sure the computer meets the system requirements.
• Before installing software, ensure all other programs are closed.
• If the computer does not...

2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the device, more paper
jams are likely to occur.
3.Replace the rear door. Gently push the door forward until it snaps into place.
4.Press OK to continue the current job.
To clear a paper jam in the automatic document feeder
1.Lift the cover of the...

• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not...