HP OfficeJet J5520 User Manual

A HP supplies
This section provides information on HP supplies for the device. The information is subject to change;
visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases
through the Web site.
•
Order printing supplies online
•
Supplies
Order printing supplies online
To order genuine HP supplies for the device, go to www.hpshopping.com. If prompted, choose your
country/region, follow the prompts to select your product, and then click one of the shopping links
on...

B Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your device
is not operating correctly and those suggestions did not solve your problem, try using one of the
following support services to obtain assistance.
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Obtain electronic support
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
138 Support and warranty
 

Hewlett-Packard limited warranty statement
Hewlett-Packard limited warranty statement 139
 

Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on calling for technical
support.
This Web site also offers technical support, drivers, supplies, ordering information and other options
such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software...

• Valuable troubleshooting information for common problems
• Proactive updates, support alerts, and HP newsgrams that are available when you register
the device
3.Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia...

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Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide
the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation...

To remove print cartridges before shipment
1.Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE:If the device does not turn on, you can unplug the power cord and then manually
slide the print carriage to the far right side to remove the print cartridges.
2.Gently pull open the print cartridge cover.
3.Remove the print cartridges from their slots by grasping each between your thumb and forefinger
and pulling it...

5.Close the print cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6.After the scanner is idle and has returned to its parked position, press the Power button to turn
off the device.
Remove the control-panel faceplate
Complete the following steps once you have removed the print cartridges.
CAUTION:The device must be unplugged before following these steps.
CAUTION:The replacement device will not be shipped with a power cord. Store the...

4.Retain the control-panel faceplate. Do not return the control-panel faceplate with the device.
CAUTION:The replacement device might not come with a control-panel faceplate. Store
your control-panel faceplate in a safe place, and when the replacement device arrives,
reattach your control-panel faceplate. You must attach your control-panel faceplate to use
the control-panel functions on the replacement device.
NOTE:See the setup poster that came with the device for instructions on how to attach
your...