HP OfficeJet J5520 User Manual

Size is reduced
• The reduce/enlarge or other copy feature might have been set from the control panel
to reduce the scanned image. Check the settings for the copy job to make sure that
they are for normal size.
• The HP photo and imaging software settings might be set to reduce the scanned
image. Change the settings, if needed. See the onscreen Help for the HP photo and
imaging software for more information.
Copy quality is poor
•Take steps to improve the copy quality
• Use quality originals.
• Load the...

•Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the setting
and change it to enhance text or photographs, if needed. For more information, see
Change the copy settings.
•Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the setting
and change it to enhance text or photographs, if needed. For more information, see
Change the copy settings....

Part of the document did not scan or text is missing
•Check the original
• Make sure that you loaded the original correctly. For more information, see 
Load
originals.
• If you scanned the document from the ADF, try scanning the document directly
from the scanner glass. For more information, see 
Load an original on the scanner
glass.
• Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image...

Error messages appear
•Unable to activate TWAIN source or An error occurred while acquiring the
image
• If you are acquiring an image from another device, such as a digital camera or
another scanner, make sure that the other device is TWAIN-compliant. Devices
that are not TWAIN-compliant do not work with the device software.
• Make sure that you have connected the USB cable to the correct port on the back
of your computer.
• Verify that the correct TWAIN source is selected. In the software, check the...

•Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
•Take steps to improve the scan quality
• Use the glass to scan rather than the ADF.
• Use high-quality originals.
• Load the media correctly. If the media is loaded incorrectly, it might skew, which
causes unclear images. For more information, see 
Load originals.
• Adjust the software settings according to how you plan to use the...

If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this test
after you have completed setting up the device for faxing. For more information, see 
Test
fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, see 
The fax test failed.
The fax test failed
If you ran a fax test and the test failed, review the report for...

The Fax Connected to Active Telephone Wall Jack test failed
Solution:
• Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
• Make sure you have correctly...

Figure 8-1 Back view of the device
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
2.After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the device is ready for faxing.
3.Try to send or receive a test fax.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be...

If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
• Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
• Make sure you use the phone cord that came with the device. If you do not use
the...

• Make sure you connect the device to an analog phone line or you will not be able
to send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
device to an analog phone line and try sending or receiving a fax.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to...