HP Officejet 7500A E910 User Manual

5.Twist the orange cap to snap it off.
NOTE:Make sure the plastic tab is entirely removed and that the label is slightly
torn, revealing the vent channel.
6.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION:Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can result in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order...

Make sure that you insert the ink cartridge into the slot that has the same shaped icon
and color as the one you are installing.
7.Repeat steps 3 through 6 for each ink cartridge you are replacing.
8.Close the print-carriage access door.
Related topics
Order printing supplies online
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more information,
see 
Turn off...

If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chips ability to collect the printers
usage information:
To turn off usage information collection
1.On the printer control panel, touch right arrow 
, and then touch Setup.
2.Select Preferences, and then select Cartridge Chip Information.
3.Touch OK to turn off usage information collection.
NOTE:If you turn off the memory chips ability to collect the printers usage...

8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is
not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems...

Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP...

• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm or moving
the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Chapter 8
82 Solve a problem
 

Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
HP support 83
 

For the most current list of telephone support numbers, see www.hp.com/support.
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After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
General troubleshooting tips and resources
NOTE:Many of the steps below require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the...

Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
•
Alignment fails
•
Printer takes a long time to print
•
Something on the page is missing or incorrect
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power
outlet. For voltage requirements, see 
Electrical requirements.
Alignment fails
If the alignment page appears to be only partially...