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HP Officejet 7500A E910 User Manual

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Page 91

Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more information, see 
Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields....

Page 92

Make sure that you remove all paper from the input tray before loading the envelopes.
Cause:A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution:Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause:The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution:To avoid paper jams, tuck the...

Page 93

Solution 1: Turn on the printer
Solution:Look at the Power light located on the printer. If it is not lit, the printer is
turned off. Make sure the power cord is firmly connected to the printer and plugged
into a power outlet. Press the Power button to turn on the printer.
Cause:The printer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:Load paper in the input tray.
For more information, see:
Load media
Cause:The printer was out...

Page 94

Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the printer, check the printers control panel to see if there are
any errors.
Cause:The printer was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution:A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from...

Page 95

Solution 9: Check the connection from the printer to your computer
Solution:Check the connection from the printer to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the printer. Make sure
the other end of the USB cable is plugged into a USB port on your computer. After
the cable is connected, turn the printer off and then on again. If the printer is connected
to the computer through a wired network, make sure that the respective connections
are active and the...

Page 96

The printer prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Restart the printer
•
Solution 2: Print a previously saved version of the document
Solution 1: Restart the printer
Solution:Turn off the printer and your computer for 60 seconds, then turn them
both on and try...

Page 97

Make sure the margin settings for the document do not exceed the printable area of
the printer.
To check your margin settings
1.Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The printer uses the margins you have set in your software application, as long
as they are greater than the minimum margins the printer supports. For more
information about setting margins in your software application,...

Page 98

•Solution 3: Load the stack of papers correctly
•
Solution 4: Try printing with borders
Solution 1: Check the margin settings
Solution:Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the printer.
To check your margin settings
1.Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The printer uses the margins you have set in your software...

Page 99

Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
Load media
Cause:The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution:Try printing with borders by turning off the borderless option.
For more information, see:
Print borderless documents
Cause:Borderless printing was enabled. By selecting the Borderless option, your
printed photo was enlarged and centered to fit the...

Page 100

Solution 3: Check the ink levels
Solution:The ink cartridges may be running low on ink.
Cause:Ink levels are too low.
Solution 4: Clean the printhead
Solution:Complete the printhead cleaning procedure. For more information, see
Clean the printhead. The printhead may need to be cleaned if the printer was turned
off incorrectly.
NOTE:Turn off the printer by pressing the Power button located on the printer.
Wait until the Power light turns off before unplugging the power cord or turning
off a power strip....
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