HP Officejet 7500A E910 User Manual

This section contains the following topics:
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The Fax Hardware Test failed
•
The Fax Connected to Active Telephone Wall Jack test failed
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The Phone Cord Connected to Correct Port on Fax test failed
•
The Using Correct Type of Phone Cord with Fax test failed
•
The Dial Tone Detection test failed
•
The Fax Line Condition test failed
The Fax Hardware Test failed
Solution:
• Turn off the printer by using the Power button located on the printer control panel
and then unplug the power cord from the back of...

• Make sure you have correctly connected the printer to the telephone wall jack.
Using the phone cord supplied in the box with the printer, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the printer. For more information on setting up the printer for faxing, see
Additional fax setup.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing...

2.After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the printer is ready for faxing.
3.Try to send or receive a test fax.
• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the printer, run the fax test again.
• If you are using a...

• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the printer directly to the...

The Fax Line Condition test failed
Solution:
• Make sure you connect the printer to an analog phone line or you cannot send or
receive faxes. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal sounding
dial tone, it might be a phone line set up for digital phones. Connect the printer to
an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the printer to...

example, you cannot use the printer for faxing if an extension phone is off the hook,
or if you are using a computer dial-up modem to send e-mail or access the Internet.
The printer is having problems sending and receiving faxes
Solution:Make sure the printer is turned on. Look at the display on the printer. If
the display is blank and the Power light is not lit, the printer is turned off. Make sure
the power cord is firmly connected to the printer and plugged into a power outlet.
Press the Power button...

that carries phone accessories. You also need another phone cord, which can be
a standard phone cord that you might already have in your home or office.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the printer and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
• Other equipment, which uses the same phone line as the printer, might be in use.
For example, you cannot use the printer for faxing if an...

The printer is having problems sending a manual fax
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the printer, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
• Make sure the telephone you use to initiate...

The printer cannot receive faxes, but can send faxes
Solution:
• If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the printer is set to All Rings. For more information,
see 
Change the answer ring pattern for distinctive ring.
•If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the
printer does not receive the fax. For information on receiving faxes manually, see
Receive a fax manually.
• If you have a voice mail service at...

◦Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
◦Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds
of silence at the end of the voice message. There should be no background
noise when recording this silent time....