HP Officejet 7500A E910 User Manual

Fax tones are recorded on my answering machine
Solution:
• When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the printer as described in
Case I: Shared voice/fax line with answering machine. If you do not connect the
answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the printer is set to receive faxes automatically and that the Rings to
Answer setting is correct. The number...

The computer cannot receive faxes (Fax to PC and Fax to Mac)
Check the following if you have set up Fax to PC or Fax to Mac and if the printer is
connected to your computer using a USB cable.
Cause:The computer selected to receive faxes is turned off.
Solution:Make sure the computer selected to receive faxes is switched on at all
times.
Cause:Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution:If the computer receiving faxes is different from the...

Solve problems using HP Web sites
If you are having problems using HP Web sites from your computer, check the following:
• Make sure the computer that you are using is connected to the network.
• Make sure the Web browser meets the minimum system requirements. For more
information, see 
HP Web site specifications.
• If your Web browser uses any proxy settings to connect to the Internet, try turning off
these settings. For more information, see the documentation available with your Web
browser.
Solve...

Solve wired (Ethernet) network problems
If you are unable to connect the printer to your wired (Ethernet) network, perform one or
more of the following tasks.
NOTE:After correcting any of the following, run the installation program again.
•General network troubleshooting
•
Network port created does not match printer IP address (Windows)
General network troubleshooting
If you are unable to install the HP software that came with the printer, verify that:
• All cable connections to the computer and the...

Solve wireless problems
If the printer is unable to communicate with the network after completing the wireless
setup and HP software installation, perform one or more of the following tasks in the order
shown below.
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE:If this is the first time you are setting up the wireless connection, and you are
using the HP software included with the printer, make...

•Step 5: Make sure the wireless version of the printer is set as the default printer driver
(Windows only)
•
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)
•
Step 7: Add hardware addresses to a wireless access point (WAP)
Step 1: Make sure your computer is connected to your network
To check a wired (Ethernet) connection
▲Many computers have indicator lights beside the port where the Ethernet cable from
the router connects to your computer. Usually there are two...

Mac OS X
▲Click the AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE:For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the list
of connections. For more information, click Help in the window.
If you are...

B: Check to see if you can access the EWS
▲After you establish that the computer and the printer both have active connections to
a network, you can verify if they are on the same network by accessing the printers
embedded Web server (EWS). For more information, see 
Embedded Web server.
To access the EWS
a. On your computer, open the Web browser you typically use to access the Internet
(for example, Internet Explorer or Safari). In the address box, type the URL of the
printer as it was shown on the...

3.Do one of the following, depending on the printer status:
a. If the printer is Offline, right-click the printer, and click Use Printer Online.
b. If the printer is Paused, right-click the printer, and click Resume Printing.
4.Try using the printer over the network.
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the printer, and then click Print Queue.
3.If Jobs Stopped appears in the dialog box, click Start Jobs.
If you can use the printer after performing the...

4.Scroll down the list of services, right click HP Network Devices Support, and then
click Restart.
5.After the service restarts, try using the printer over the network again.
If you are able to use the printer over the network, your network setup was successful.
If you still cannot use the printer over the network or if you have to periodically perform
this step in order to use your printer over the network, your firewall might be interfering.
If this still does not work, there might be a problem with...