HP Officejet 7413 User Manual

Figure 10
4 Close the cover of the automatic document feeder.
5 If you removed the document feeder tray, reattach it.
Print cartridge troubleshooting   
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. Try the following:
1 Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.
2 If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.
This report...

HP Instant Share error. Try again later.Solution
The HP Instant Share service sent data that is not recognized by the HP all-in-one.
➔Try the task again later. If that doesnt work, shut down and restart your
HP all-in-one.
To shut down your HP all-in-one
1 Turn off the HP all-in-one by using the  On button located on the control panel.
2 Unplug the power cord from the back of the HP all-in-one.
Connection errors 
Use this section to solve the following errors generated when your HP all-in-one fails to...

To minimize interference from another wireless network, try changing
channels.
● Move the HP all-in-one and the access point closer together. If the distance
between your access point and the HP all-in-one is significant, try reducing the
distance. (The range for 802.11b is approximately 100 feet, and less if there is
any interference.) If possible, provide a clear path between the access point
and HP all-in-one, and minimize sources of radio interference.
Solution
Your HP all-in-one was connected to a...

Solution
The HP Instant Share service is not responding. Either the service is down for
maintenance, the proxy settings are inaccurate, or one or more of your network
cables are disconnected.
➔Try one of the following:
– Check your proxy settings (see the procedure below).
– Check your network connections. For more information, see the Setup and
Network Guides that came with your HP all-in-one.
– Try the task again later.
Note Your HP all-in-one does not support proxies that require
authentication.
To...

For more information, see To check the DNS IP address .
2 If the DNS IP address is valid, try connecting again later.
Failed to connect to HP Instant Share. Check proxy address.   Solution
The DNS server could not resolve the proxy URL to an IP address.
1 Verify the proxy information used by your HP all-in-one.For more information, see  To check your proxy settings .
2 If the proxy information is valid, try connecting again later.
Connection lost to HP Instant Share service.    Solution
The HP...

HP Instant Share storage limit exceeded. Refer to manual for Help. Solution
The job you were sending failed. Allotted  disk space has been exceeded on the
HP Instant Share service.
Note Older files are automatically deleted from your account. This error will go
away in a few days or weeks.
To remove files from the HP Instant Share service
1 Press  HP Instant Share  on the control panel of your HP all-in-one.
The  HP Instant Share  menu appears on the color graphics display.
2 Press  3, and then press...

HP Instant Share Error Report messages 
If you encounter a problem while sending images to a destination, an HP Instant Share
Error Report prints on your HP all-in-one. Use this section to solve possible file
problems shown on the Error Report.
Unsupported file format 
Solution
One of the files sent to the HP Instant Share service is not one of the supported file
types.
➔Convert the file to a JPEG and try the task again.
Corrupted file    Solution
The file you sent is corrupted.
➔Replace the file and...

Device update 
Several means are provided to update your HP all-in-one. Each involves downloading a
file to your computer to start the  Device Update Wizard. For example:
● Based on advice from HP customer support you might access the HP support
website to retrieve an upgrade for your device
● A dialog might appear on your HP all-in-one color graphics display to direct you to
update your device
Note If you are a Windows user, you can set the  Software Update utility (part of the
HP Image Zone  software...

After your HP all-in-one restarts, an update complete screen appears on your
computer
7 Your device is updated. It is now safe to use your HP all-in-one.
Device update (Macintosh) 
The device update installer provides a means to apply updates to your HP all-in-one as
follows:
1 Use your Web browser to download  an update for your HP all-in-one from
www.hp.com /support.
2 Double-click the downloaded file. The installer opens on your computer.
3 Follow the onscreen prompts to install the update to your HP...

17Get HP support
Hewlett-Packard provides Internet and phone support for your HP all-in-o\
ne.
This chapter provides information on how to get support from the Internet, contact HP customer
support, access your serial number and service ID, call in North America during warranty, call HP
Japan customer support, call HP Korea customer support, call elsewhere in the world, call
Australia post-warranty, and prepare your HP all-in-one for shipment.
If you are unable to find the answer you need in the printed...