HP Officejet 7413 User Manual

6 Launch Reinstall.
7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP all-in-one.
To uninstall from a Macintosh computer
1 Disconnect the HP all-in-one from your Macintosh.
2 Double-click the  Applications: HP All-in-One Software  folder.
3 Double-click  HP Uninstaller.
Follow the onscreen instructions.
4 After the software is uninstalled, disconnect your HP all-in-one, and then restart your computer.
Note It is important that you disconnect  your...

If you are still experiencing faxing problems, continue with the following sections for
more troubleshooting help.
The fax test failed       
If you ran a fax test and the test  failed, review the report for basic information about the
error. For more detailed information, check the report to see which part of the test
failed, and then navigate to the appropriate topic in this section for information:
● The fax hardware test failed
● The fax connected to active telephone wall jack test failed
● The...

●Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
● Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the  fax test again to make sure it passes
and your HP all-in-one is ready for faxing.
The phone cord connected to...

back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
– If the  Fax Line Condition Test  fails without the other equipment, connect
the HP all-in-one to a working phone line and continue reviewing the
troubleshooting information in this section.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP...

phones. Connect your HP all-in-one to an analog phone line and try sending
or receiving a fax.
After you resolve any problems found, run the  fax test again to make sure it passes
and your HP all-in-one is ready for faxing. If the  Dial Tone Detection test
continues to fail, contact your telephone company and have them check the phone
line.
The HP all-in-one is having problems sending and receiving faxes                 Solution
Note This possible solution applies only in the countries/regions that...

your HP all-in-one. For more information on connecting this phone cord and
setting up your HP all-in-one for faxing, see  Fax setup.
If the supplied phone cord is not long enough, you can extend it. For
information see  The phone cord that came with my HP all-in-one is not long
enough .
● Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them...

NoteYou might notice static on the phone line again in the future. If your
HP all-in-one stops sending and receiving faxes, repeat this process.
If the phone line is still noisy or for more information on turning your DSL
modem off, contact your DSL provider for support. You can also contact your
telephone company.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the...

setup. For information on receiving faxes manually, see  Receive a fax
manually .
● If you have a PC modem on the  same phone line with your HP all-in-one,
check to make sure that the PC modem software is not set to receive faxes
automatically. Modems with the auto fax  receive feature turned on will receive
all incoming faxes, which prevents the  HP all-in-one from receiving fax calls.
● If you have an answering machine on  the same phone line with your HP all-
in-one, you might have one of the...

To find out if other equipment is causing a problem, disconnect everything
except the HP all-in-one from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
● If you have a special ring pattern for  your fax phone number (using a distinctive
ring service...

Solution
NoteThis possible solution applies only in the countries/regions that receive a 2-
wire phone cord in the box  with the HP all-in-one, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines,
Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.
● If you did not connect the 2-wire cord  (supplied in the box with your HP all-in-
one) to...