HP Officejet 7000 User Manual

If you receive an error message about the ink cartridges, see Errors (Windows) for more
information.
This section contains the following topics:
•
Clean the printhead
•
Align the printhead
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality of
the printed...

To clean the printhead from the Toolbox (Mac OS X)
1.Click the HP Utility icon in the Dock.
NOTE:If HP Utility is not in the Dock, click the Spotlight icon on the right side
of the menu bar, type HP Utility in the box, and then click the HP Utility entry.
2.Select Clean Printheads and then click Clean.
To clean the printhead from the embedded Web server
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.Click the Settings tab, click Device Services in the left pane, select...

To align the printhead from the embedded Web server
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.Click the Settings tab, click Device Services in the left pane, select Align Printer
from the drop-down list in the Print Quality section, and then click Run
Diagnostic.
Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see 
Understand specifications for...

Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that the
paper guides are properly aligned.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not...

Check the device IP address
• To check the IP address of the device from the control panel, print the network
configuration page. For more information, see 
Understand the network configuration
status report.
• Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS
prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Solve...

Problems connecting to a wired network
• If the Network light on the device control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
• * As a way of helping to diagnose the problems, try reducing the number of devices
connected or you network or create a separate...

Make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product, until
the door locks into place.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has the
same shaped icon and color.
4.Run your finger along the top of the ink cartridges...

Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to
perform a clean...

◦Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the network configuration page. If the IP addresses are different,
change the IP address in the dialog box to match the address on the network
configuration page.
◦Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Network light on the device control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are...

Clear a jam in the device
To clear a jam
1.Remove all media from the output tray.
CAUTION:Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear access
panel.
2.Check the rear access panel.
a. Push the left side of the rear access panel to the right, and then pull the panel
towards you.
b. Locate any jammed media inside the device, grasp it with both hands and then
pull it towards you.
c. Reinsert the rear access panel...