HP Officejet 7000 User Manual

							E809
User Guide
OFFICEJET 7000
 
						

							HP Officejet 7000 (E809)
Wide Format printer
User Guide
 
						

							Copyright information
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 6/2009
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
ENERGY STAR is a registered mark
owned by the U.S. government.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all instructions
in the documentation that comes with
the device.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on a
stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line cord
cannot be damaged.
7. If the product does not operate
normally, see 
Maintain andtroubleshoot.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
9. Use only the external power adaptor/
battery provided with the device.
 
						

							Contents
1 Get started
Find other resources for the product .........................................................................................6
Find the device model number...................................................................................................7
Accessibility................................................................................................................................7
Understand the device parts.......................................................................................................8
Front view.............................................................................................................................8
Control panel........................................................................................................................9
Back view............................................................................................................................10
Connection information.............................................................................................................10
Turn off the device....................................................................................................................10
Eco-Tips....................................................................................................................................11
2 Use the device
Select print media.....................................................................................................................12
Recommended papers for printing.....................................................................................12
Recommended papers for photo printing...........................................................................14
Tips for selecting and using print media.............................................................................14
Understand specifications for supported media.................................................................15
Understand supported sizes.........................................................................................16
Understand supported media types and weights.........................................................17
Set minimum margins.........................................................................................................18
Load media...............................................................................................................................19
Change print settings................................................................................................................20
To change settings from an application for current jobs (Windows)...................................20
To change default settings for all future jobs (Windows)....................................................21
To change settings (Mac OS X).........................................................................................21
Print on special and custom-sized media.................................................................................21
Print borderless.........................................................................................................................22
To print a borderless document (Windows)........................................................................22
To print a borderless document (Mac OS X)......................................................................23
Print a Web page (Windows only)............................................................................................23
Cancel a print job......................................................................................................................24
3 Configure and manage
Manage the device...................................................................................................................25
Monitor the device..............................................................................................................26
Administer the device.........................................................................................................26
1
 
						

							Use device management tools.................................................................................................27
Embedded Web server.......................................................................................................27
To open the embedded Web server.............................................................................28
Embedded Web server pages......................................................................................29
Toolbox (Windows).............................................................................................................29
Open the Toolbox.........................................................................................................30
Toolbox tabs ................................................................................................................30
Network Toolbox...........................................................................................................31
Use the HP Solution Center (Windows).............................................................................31
HP Utility (Mac OS X).........................................................................................................31
Open the HP Utility.......................................................................................................32
HP Utility.......................................................................................................................32
Understand the printer status page..........................................................................................32
Understand the network configuration status report.................................................................34
Configure the device (Windows)...............................................................................................35
Direct connection................................................................................................................35
To install the software before connecting the device (recommended).........................35
To connect the device before installing the software....................................................35
To share the device on a locally shared network.........................................................36
Network connection............................................................................................................37
Install the device on a network.....................................................................................37
Install the device software on client computers............................................................37
Install the printer driver using Add Printer....................................................................38
Configure the device (Mac OS X).............................................................................................38
To install the software for network or direct connection.....................................................38
To share the device on a locally shared network...............................................................39
Configure your firewall to work with HP devices (Windows only).............................................39
Advanced firewall information...................................................................................................40
Uninstall and reinstall the software...........................................................................................41
4 Maintain and troubleshoot
Work with ink cartridges............................................................................................................44
Information on ink cartridges and the printhead.................................................................44
Check the estimated ink levels...........................................................................................45
Replace the ink cartridges..................................................................................................46
Usage information collection..............................................................................................48
Print and evaluate a print quality report....................................................................................49
To print a print quality report...............................................................................................49
To evaluate the Print Quality Diagnostic Page...................................................................50
Ink Levels......................................................................................................................50
Good color bars............................................................................................................51
Ragged, irregularly streaked, or faded bars.................................................................51
Regular white streaks in the bars.................................................................................53
Bar colors are not uniform............................................................................................53
Large Black Font Text...................................................................................................54
Alignment Patterns.......................................................................................................54
If you see no defects....................................................................................................55
Troubleshooting tips and resources.........................................................................................55
2
 
						

							Solve printing problems............................................................................................................56
The device shuts down unexpectedly.................................................................................56
Device takes a long time to print........................................................................................56
Blank or partial page printed...............................................................................................57
Something on the page is missing or incorrect...................................................................57
Placement of the text or graphics is wrong.........................................................................58
Print troubleshooting.................................................................................................................58
Envelopes print incorrectly.................................................................................................59
The product is not responding............................................................................................59
The product prints meaningless characters........................................................................62
Nothing happens when I try to print....................................................................................63
The margins are not printing as expected..........................................................................66
Text or graphics are cut off at the edge of the page...........................................................67
A blank page came out while printing.................................................................................68
Print quality troubleshooting.....................................................................................................69
Wrong, inaccurate, or bleeding colors................................................................................70
Ink is not filling the text or graphics completely..................................................................73
The printout has a horizontal band of distortion near the bottom of a borderless
print.....................................................................................................................................75
Printouts have horizontal streaks or lines...........................................................................76
Printouts are faded or have dull colors...............................................................................78
Printouts seem blurry or fuzzy............................................................................................79
Printouts are slanted or skewed.........................................................................................81
Ink streaks on the back of the paper..................................................................................82
Paper is not picked up from the input tray..........................................................................82
Poor black text....................................................................................................................84
The product prints slowly....................................................................................................86
Advanced printhead maintenance......................................................................................86
Clean the printhead......................................................................................................87
Align the printhead........................................................................................................88
Solve paper-feed problems......................................................................................................89
Solve device management problems.......................................................................................90
Embedded Web server cannot be opened.........................................................................90
Solve network problems...........................................................................................................91
Troubleshoot installation issues...............................................................................................92
Hardware installation suggestions......................................................................................92
Software installation suggestions.......................................................................................94
Solve network problems.....................................................................................................94 Contents
3
 
						

							Clear jams.................................................................................................................................95
Clear a jam in the device....................................................................................................96
Tips for avoiding jams.........................................................................................................96
Errors (Windows)......................................................................................................................97
Printhead Problem..............................................................................................................97
Solution 1: Turn the printer off and on..........................................................................97
Solution 2: Replace the printhead................................................................................97
Device Disconnected..........................................................................................................98
Ink Alert...............................................................................................................................98
HP recommends you have a replacement available for when print quality becomes
no longer acceptable....................................................................................................98
The amount of ink in the following cartridge may be low enough to cause poor print
quality and cartridge changes may be required soon. HP recommends you have
replacement cartridges available to install when print quality is no longer
acceptable....................................................................................................................98
Ink Service Capacity Warning.......................................................................................99
Ink system failure..........................................................................................................99
Cartridge Problem...............................................................................................................99
The following cartridge appears to be missing or damaged.........................................99
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots................99
Cartridge Problem.............................................................................................................100
Paper Mismatch................................................................................................................100
The cartridge cradle cannot move....................................................................................100
Paper Jam........................................................................................................................100
The printer is out of paper................................................................................................100
Incompatible Cartridge(s).................................................................................................100
The following cartridge is not intended for use in this printer.....................................101
The following cartridges are not intended for use in this printer as it is currently
configured...................................................................................................................101
Printer Offline....................................................................................................................101
Printer Paused..................................................................................................................101
Document failed to print....................................................................................................101
Ink Service Capacity Warning..........................................................................................102
Previously used genuine HP cartridge.............................................................................102
General printer error.........................................................................................................102
5 Control-panel lights reference
Interpreting control-panel lights..............................................................................................103
A HP supplies
Order printing supplies online.................................................................................................109
Supplies..................................................................................................................................109
Ink cartridges....................................................................................................................109
HP media..........................................................................................................................110
B Support and warranty
Obtain electronic support........................................................................................................111
4
 
						

							Obtain HP telephone support.................................................................................................112
Before you call..................................................................................................................112
Support process...............................................................................................................112
HP support by phone........................................................................................................113
Phone support period.................................................................................................113
Telephone support numbers.......................................................................................114
Placing a call...............................................................................................................115
After the phone support period...................................................................................115
Additional warranty options..............................................................................................115
HP Korea customer support.............................................................................................115
Hewlett-Packard limited warranty statement..........................................................................116
Ink cartridge warranty information..........................................................................................117
Prepare the device for shipment.............................................................................................117
C Device specifications
Physical specifications............................................................................................................118
Product features and capacities.............................................................................................118
Processor and memory specifications....................................................................................118
System requirements..............................................................................................................119
Network protocol specifications..............................................................................................119
Embedded Web server specifications....................................................................................120
Print resolution........................................................................................................................120
Environmental specifications..................................................................................................120
Electrical specifications..........................................................................................................120
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)................120
D Regulatory information
FCC statement........................................................................................................................122
Notice to users in Korea.........................................................................................................123
VCCI (Class B) compliance statement for users in Japan......................................................123
Notice to users in Japan about the power cord......................................................................123
Toxic and hazardous substance table....................................................................................123
LED indicator statement.........................................................................................................124
Regulatory model number......................................................................................................124
Declaration of conformity........................................................................................................125
Environmental product stewardship program.........................................................................126
Paper use.........................................................................................................................126
Plastics.............................................................................................................................126
Material safety data sheets...............................................................................................126
Recycling program............................................................................................................126
HP inkjet supplies recycling program...............................................................................126
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................127
Power consumption..........................................................................................................127
Third-party licenses................................................................................................................129
Index............................................................................................................................................134 Contents
5
 
						

							1 Get started
This guide provides details about how to use the device and to resolve problems.
•
Find other resources for the product
•
Find the device model number
•
Accessibility
•
Understand the device parts
•
Connection information
•
Turn off the device
•
Eco-Tips
Find other resources for the product 
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
ResourceDescriptionLocation
Readme file and release
notesProvide late-breaking
information and
troubleshooting tips.Included on the installation CD.
Device management tools
(network connection)Allows you to view status
information, change settings,
and manage the device.
For more information, see
Embedded Web server.
Available from a connected
computer.
Toolbox (Microsoft®
Windows®)Provides information about
printhead health and access to
maintenance services.
For more information, see
Toolbox (Windows).
Typically installed with the
device software.
HP Utility (Mac OS X)Contains tools to configure
print settings, calibrate the
device, clean the printhead,
print the configuration page,
and find support information
from the Web site.
For more information, see 
HPUtility (Mac OS X).
Typically installed with the
device software.
Control panelProvides status, error, and
warning information about
operations.For more information, seeControl panel.
Logs and reportsProvides information about
events that have occurred.For more information, seeMonitor the device.
6 Get started