HP Officejet 7000 User Manual

							Network connection
If the device has network capability, it can be shared in a network environment by
connecting it directly to the network. This type of connection offers the ability to manage
the device using the embedded Web server from any computer on the network.
NOTE:Microsoft Internet Explorer 6.0 or higher must be installed on the computer
system to run the installation program.
Choose the installation option for the type of network you have:
•Client/server network: If your network has a computer acting as a dedicated print
server, install the device software on the server, and then install the device software
on the client computers. For more information see 
Install the device on a network and
Install the device software on client computers. This method does not allow you to
share the full functionality of the device. Client computers can only print from the
device.
•Peer-to-peer network: If you have a peer-to-peer network (a network without a
dedicated print server), install the software on the computers that will be using the
device. For more information, see 
Install the device on a network.
In addition, you can connect to a network printer on both types of networks using the Add
Printer wizard in Windows. For more information, see 
Install the printer driver using Add
Printer.
Install the device on a network
Use the following steps to install the device software in the following networking
scenarios:
You have a peer-to-peer network (a network without a dedicated print server)
1.Remove the protective cover from the devices network port and connect the device
to the network.
2.Close any third-party firewall and any applications that are running on the computer
system that are acting as the print server.
3.Insert the installation CD into the CD drive. The CD menu starts automatically. If the
CD menu does not start automatically, browse to the CD drive of the computer and
double-click Setup.exe.
4.On the CD menu, click an installation option, and then follow the onscreen
instructions.
5.On the Connection Type screen, select Network Device, and then click Next.
6.Follow the onscreen instructions to complete the installation.
NOTE:To share the device with Windows client computers, see Install the device
software on client computers and To share the device on a locally shared network.
Install the device software on client computers
After printer drivers are installed on the computer that is acting as the print server, the
printing functionality can be shared. Individual Windows users who want to use the
network device must install the software on their computers (clients).
Configure the device (Windows) 37
 
						

							A client computer can connect to the device in the following ways:
• In the Printers folder, double-click the Add Printer icon and follow the instructions for
a network installation. For more information, see 
Install the printer driver using Add
Printer.
• On the network, browse to the device and drag it to your Printers folder.
• Add the device and install the software from the INF file on your network. On the
installation CD, the INF files are stored in the root directory of the CD.
Install the printer driver using Add Printer
1.Click Start, then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Double-click Add Printer, and then click Next.
3.Select Network Printer or Network Printer Server.
4.Click Next.
5.Do one of the following:
Type in the network path or queue name of the shared device, and then click Next.
Click Have Disk when prompted to select the device model.
Click Next and locate the device in the list of shared printers.
6.Click Next and follow the onscreen instructions to complete the installation.
Configure the device (Mac OS X)
You can use the device with a single Macintosh computer using a USB cable, or you can
share it among other users on a network.
This section contains the following topics:
•
To install the software for network or direct connection
•
To share the device on a locally shared network
To install the software for network or direct connection
NOTE:If you are installing the device on a wired network, connect the Ethernet cable
before installing the software.
1.Insert the installation CD into the CD drive. Double-click the Install HP Software icon.
2.Click Install Software and follow the onscreen instructions.
3.When prompted, connect the device to your computer.
4.If necessary, share the device with other Macintosh computer users.
•Direct connection: Share the device with the other Macintosh computer users.
For more information, see 
To share the device on a locally shared network.
•Network connection: Individual Macintosh computer users who want to use the
device on the network must install the device software on their computers.
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38 Configure and manage
 
						

							To share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down when
many users print to the device.
Basic requirements for sharing in Mac OS X environment include the following items:
• The Macintosh computers must be communicating on the network using TCP/IP, and
they must have IP addresses. (AppleTalk is not supported.)
• The device that is being shared must be connected to a built-in USB port on the host
Macintosh computer.
• Both the host Macintosh computer and the client Macintosh computers that are using
the shared device must have device sharing software installed, and the driver or PPD
for the device that is installed. (You can run the installation program to install the
device sharing software and associated Help files.)
For more information about USB device sharing, see the support information on the Apple
Web site (
www.apple.com) or the Apple Macintosh Help on the computer.
To share the device among computers
1.Open System Preferences, click Print & Fax, and then do one of the following,
based on the operating system you are using:
•Mac OS X (v10.4): Click the Sharing tab, check the box next to Share these
printers with other computers, and then select the printer to be shared.
•Mac OS X (v10.5): Select a printer, and then click Share this printer.
2.To print from the other Macintosh computers (the clients) on the network, do the
following:
a. Click File, and then select Page Setup in the document you want to print.
NOTE:Some Mac OS X (v10.5) applications do not have a Page Setup
menu, it is included in the Print menu.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
Configure your firewall to work with HP devices (Windows
only)
A personal firewall, which is security software running on your computer, can block
network communication between your HP device and your computer.
Configure your firewall to work with HP devices (Windows only) 39
 
						

							If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue or printer goes offline
• Unable to see printer status on your computer
The firewall might be preventing your HP device from notifying computers on your network
where it can be found. If the HP software cannot find the HP device during installation
(and you know the HP device is on the network), or you have already successfully
installed HP software and experience problems, try the following:
1.If you are using a computer running Windows, in the firewall configuration utility, look
for an option to trust computers on the local subnet (sometimes called the “scope“ or
“zone“). By trusting all computers on the local subnet, computers and devices in your
home can communicate with each other while still being protected from the internet.
This is the easiest approach to use.
2.If you do not have the option to trust computers on the local subnet, add incoming
UDP port 427 to your firewall’s list of allowed ports.
NOTE:Not all firewalls require you to differentiate between incoming and outgoing
ports, but some do.
Another common problem is that HP software is not trusted by your firewall to access the
network. This can happen if you answered “block“ to any firewall dialog boxes that
appeared when you installed the HP software.
If this occurs, and if you are using a computer running Windows, check that the following
programs are in your firewall’s list of trusted applications; add any that are missing.
•hpqste08.exe, located in C:\program files\HP\digital imaging\bin
•hpqtra08.exe, located in C:\program files\HP\digital imaging\bin
•hpqdirec.exe, located in C:\program files\HP\digital imaging\bin
•hpqthb08.exe, located in C:\program files\HP\digital imaging\bin
•* hpzinw12.exe, located in C:\Windows\System32
•* hpzipm12.exe, located in C:\Windows\System32
NOTE:Refer to your firewall documentation on how to configure the firewall port
settings and how to add HP files to the “trusted“ list.
NOTE:Some firewalls continue to cause interference even after you disable them.
If you continue to have problems after configuring the firewall as described above and
if you are using a computer running Windows, you might need to uninstall the firewall
software in order to use the HP device over the network.
Advanced firewall information
The following parts are also used by your HP device and might need to be opened on
your firewall configuration. Incoming ports (UDP) are destination ports on the computer
while outgoing ports (TCP) are destination ports on the HP device.
•Incoming (UDP) ports: 137, 138, 161, 427
•Outgoing (TCP) ports: 137, 139, 427,9100, 9220, 9500
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							The ports are used for the following functions:
Printing
• UDP ports: 427, 137, 161
• TCP port: 9100
Photo card upload
• UDP ports: 137, 138, 427
• TCP port: 139
Scanning
• UDP port: 427
• TCP ports: 9220, 9500
HP device status
UDP port: 161
Faxing
• UDP port: 427
• TCP port: 9220
HP device installation
UDP port: 427
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and two
methods to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1.Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2.Press the Power button to turn off the device.
3.On the Windows taskbar, click Start, select Control Panel, and then click Add/
Remove Programs.
- Or -
Click Start, click Control Panel, and then click Uninstall a program.
4.Select the device you want to uninstall, and then click Change/Remove or Uninstall/
Change.
5.Follow the onscreen instructions.
Uninstall and reinstall the software 41
 
						

							6.If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
7.Restart your computer.
8.To reinstall the software, insert the device installation CD into your computers CD-
ROM drive, follow the onscreen instructions, and also see 
To install the software
before connecting the device (recommended).
9.After the software is installed, connect the device to your computer.
10.Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
11.Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click Start, select Control Panel, and then click Add/
Remove Programs.
- Or -
Click Start, click Control Panel, and then click Uninstall a program.
2.Select the device you want to uninstall, and then click Change/Remove or Uninstall/
Change.
3.Disconnect the device from your computer.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
To uninstall from a Windows computer, method 3
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.Insert the device installation CD into your computers CD-ROM drive, and then start
the Setup program.
2.Disconnect the device from your computer.
3.Select Uninstall and follow the onscreen directions.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
To uninstall from a Macintosh computer
1.Open the Finder.
2.Double-click Applications.
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42 Configure and manage
 
						

							3.Double-click Hewlett-Packard.
4.Double-click HP Uninstaller.
5.Select your device, and then double-click Uninstall.
Uninstall and reinstall the software 43
 
						

							4 Maintain and troubleshoot
This section contains the following topics:
•
Work with ink cartridges
•
Print and evaluate a print quality report
•
Troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve device management problems
•
Solve network problems
•
Troubleshoot installation issues
•
Clear jams
•
Errors (Windows)
Work with ink cartridges
To ensure the best print quality from the HP Printer, you will need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink cartridges,
instructions for replacing the ink cartridges, and cleaning the printhead.
This section contains the following topics:
•
Information on ink cartridges and the printhead
•
Check the estimated ink levels
•
Replace the ink cartridges
•
Usage information collection
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge
available to install before removing the old cartridge.
CAUTION:Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the product for an
extended period of time. This can result in damage to both the product and the
ink cartridge.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Store ink cartridges in the same orientation packages hang on store shelves or, if out
of box, with label facing down.
44 Maintain and troubleshoot
 
						

							• Turn off the HP Printer by pressing the Power button located on the product. Wait
until the Power light turns off before unplugging the power cord or turning off a power
strip. If you improperly turn off the HP Printer, the print carriage might not return to
the correct position causing problems with the ink cartridges and print quality issues.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until print quality becomes unacceptable,
but a significant decrease in print quality may be the result of one or more depleted
cartridges. It could also be caused by a clogged printhead. Possible solutions include
checking the estimated ink levels remaining in the cartridges, and cleaning the
printhead. Cleaning the printhead will use some ink.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the
cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
• If you are transporting the product, do the following to prevent ink leaking from the
printhead assembly or other damage from occurring to the product:
◦Make sure you turn off the product by pressing the
 (Power button). The
printhead assembly should be parked on the right side of the product, in the
service station.
◦Make sure you leave the ink cartridges and printhead installed.
◦The product must be transported sitting flat; it should not be placed on its side,
back, front, or top.
Related topics
•
Check the estimated ink levels
•
Clean the printhead
Check the estimated ink levels
You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows),
the HP Utility (Mac OS X), or the embedded Web server. For information about using
these tools, see 
Use device management tools. You can also print the Printer Status page
to view this information (see 
Understand the printer status page).
NOTE:Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not have to replace the cartridges until the
print quality is unacceptable.
NOTE:If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE:Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see 
www.hp.com/go/inkusage.
Work with ink cartridges 45
 
						

							Replace the ink cartridges
NOTE:For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the HP Printer, see Order printing
supplies online.
NOTE:At this time, some portions of the HP Web site are available in English only.
CAUTION:Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the product for an extended
period of time. This can result in damage to both the product and the ink cartridge.
To replace the ink cartridges
1.Make sure the product is turned on.
2.Open the ink cartridge access door.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Press the tab on the front of the ink cartridge to release it, and then remove it from
the slot.
4.Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove the plastic wrap from the ink cartridge.
NOTE:Make sure you remove the plastic wrap from the ink cartridge before
installing it in the product, or printing will fail.
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46 Maintain and troubleshoot