HP Officejet 7000 User Manual

							If you receive an error message about the ink cartridges, see Errors (Windows) for more
information.
This section contains the following topics:
•
Clean the printhead
•
Align the printhead
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality of
the printed page. You should only initiate the next phase of cleaning if the print quality is
poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning the
printer. If print quality problems persist after cleaning and aligning, contact HP support.
NOTE:Cleaning uses ink, so clean the printheads only when necessary. The
cleaning process takes a few minutes. Some noise might be generated in the process.
Before cleaning the printheads, make sure you load paper. For more information, see
Load media.
Not turning the device off properly can cause print quality problems. For more
information, see 
Turn off the device.
To clean the printhead from the control panel
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.Press and hold 
 (Power button), press  (Cancel button) two times, press
 (Resume button) one time, and release  (Power button).
To clean the printhead from the Printer Toolbox (Windows)
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Clean Printhead.
6.Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
Print quality troubleshooting 87
 
						

							To clean the printhead from the Toolbox (Mac OS X)
1.Click the HP Utility icon in the Dock.
NOTE:If HP Utility is not in the Dock, click the Spotlight icon on the right side
of the menu bar, type HP Utility in the box, and then click the HP Utility entry.
2.Select Clean Printheads and then click Clean.
To clean the printhead from the embedded Web server
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.Click the Settings tab, click Device Services in the left pane, select Clean
Printheads from the drop-down list in the Print Quality section, and then click Run
Diagnostic.
Align the printhead
The product automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status page shows streaking or white
lines through any of the blocks of color or if you are having print quality issues with your
printouts.
To align the printhead from the control panel
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2. Control panel: Press and hold 
 (Power button), press  (Resume button) three
times, and release 
 (Power button).
To align the printer from the Printer Toolbox
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Align the Printer.
The product prints a test page, aligns the printhead, and calibrates the printer.
Recycle or discard the page.
To align the printhead from the Toolbox (Mac OS X)
1.Click the HP Utility icon in the Dock.
NOTE:If HP Utility is not in the Dock, click the Spotlight icon on the right side
of the menu bar, type HP Utility in the box, and then click the HP Utility entry.
2.Select Align and then click Align.
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							To align the printhead from the embedded Web server
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.Click the Settings tab, click Device Services in the left pane, select Align Printer
from the drop-down list in the Print Quality section, and then click Run
Diagnostic.
Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see 
Understand specifications for supported media.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see 
Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the special
media on top of other paper of the same size to help fill the tray. (Some media is
picked up more easily if the tray is full.)
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
• Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.
Solve paper-feed problems 89
 
						

							Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that the
paper guides are properly aligned.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Solve device management problems
This section provide solutions to common problems that involve managing the device.
This section contains the following topic:
•
Embedded Web server cannot be opened
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a cross cable to connect the device to
the network. For more information, see 
Configure the device (Windows) or Configure
the device (Mac OS X).
• Make sure the network cable is securely connected to the device.
• Make sure the network hub, switch, or router is turned on and working properly.
Check the computer
Make sure the computer that you are using is connected to the network.
Check your Web browser
Make sure the Web browser meets the minimum system requirements. For more
information, see 
Embedded Web server specifications.
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							Check the device IP address
• To check the IP address of the device from the control panel, print the network
configuration page. For more information, see 
Understand the network configuration
status report.
• Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS
prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Solve network problems
NOTE:After correcting any of the following, run the installation program again.
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦Make sure the device is installed on the same subnet as the computers that will
be using the device.
◦If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation program.
For more information, see 
Understand the network configuration status report
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address.
◦Print the device’s network configuration page.
◦Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦Right-click the device icon, click Properties, and then click the Ports tab.
◦Select the TCP/IP port for the device, and then click Configure Port.
◦Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the network configuration page. If the IP addresses are different,
change the IP address in the dialog box to match the address on the network
configuration page.
◦Click OK twice to save the settings and close the dialog boxes.
Solve network problems 91
 
						

							Problems connecting to a wired network
• If the Network light on the device control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
• * As a way of helping to diagnose the problems, try reducing the number of devices
connected or you network or create a separate network.
Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
•
Hardware installation suggestions
•
Software installation suggestions
•
Solve network problems
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Power light, which should be
on. If a light other than the Power light is on or blinking, there is an error. For more
information, see 
Control-panel lights reference.
• Make sure that the device can print a printer status page.
• Rear access panel is locked into place.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
Check the printhead and ink cartridges
• Make sure that the printhead and all ink cartridges are firmly installed in their correct,
colorcoded slot. Press down firmly on each one to ensure proper contact. The device
cannot work if they are not all installed.
• Make sure that all latches and covers are closed properly.
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							Make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product, until
the door locks into place.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has the
same shaped icon and color.
4.Run your finger along the top of the ink cartridges to locate any cartridges that are
not snapped completely down.
5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into place,
close the ink cartridge access door and check if the error has gone away.
• If the error has gone away, stop troubleshooting here. The error has been
resolved.
• If the error has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink cartridge that is indicated in the error , and then press the tab on the
ink cartridge to release it from the slot.
8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated. If
the ink cartridge did not make a snapping noise, the tab might need to be readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
CAUTION:Be careful not to bend the tab out more than about 1.27 cm (0.5
inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error has gone away.
13.If you still receive the error, turn the product off, and then on again.
Troubleshoot installation issues 93
 
						

							Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Verify installation preliminaries
• Make sure to use the installation CD that contains the correct installation software for
your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type, make
sure that you are specifying the correct drive letter.
• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect
the installation CD for damage. You can download the device driver from the HP Web
site (
www.hp.com/support).
NOTE:After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦Make sure the device is installed on the same subnet as the computers that will
be using the device.
◦If the installation program cannot discover the device, print the network
configuration page and enter the IP address manually in the installation program.
For more information, see 
Understand the network configuration status report.
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address:
◦Print the device’s network configuration page.
◦Click Start, then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦Right-click the device icon, click Properties, and then click the Ports tab.
◦Select the TCP/IP port for the device, and then click Configure Port.
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							◦Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the network configuration page. If the IP addresses are different,
change the IP address in the dialog box to match the address on the network
configuration page.
◦Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Network light on the device control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the devices network settings
1.Press and hold 
 (Network button), press  (Resume button) three times, and
release 
 (Network button). The Power light blinks for a few seconds. Wait until the
Power light is on.
2.Press 
 (Network button), to print the network configuration page and verify that
the network settings have been reset.
Clear jams
Occasionally, media jams during a job. Try the following remedies before you attempt to
clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Select print media.
• Make sure to print with media that is not wrinkled, folded, or damaged.
• Make sure that the input trays are loaded correctly and are not too full. For more
information, see 
Load media.
•
Clear a jam in the device
•
Tips for avoiding jams
Clear jams 95
 
						

							Clear a jam in the device
To clear a jam
1.Remove all media from the output tray.
CAUTION:Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear access
panel.
2.Check the rear access panel.
a. Push the left side of the rear access panel to the right, and then pull the panel
towards you.
b. Locate any jammed media inside the device, grasp it with both hands and then
pull it towards you.
c. Reinsert the rear access panel into the device.
3.Open the top cover. If there is paper remaining inside the device, ensure the carriage
has moved to the right of the device, free any paper scraps or wrinkled media, and
pull the media towards you through the top of the device.
WARNING!Do not reach into the device when it is on and the carriage is stuck.
When you open the top cover, the carriage should return to its position on the right
side of the device. If it does not move to the right, turn off the device before you
remove any jam.
4.After clearing the jam, close all covers, turn on the device (if you turned it off) and
resend the print job.
Tips for avoiding jams
• Make sure that nothing is blocking the paper path.
• Do not overload the trays. For more information, see 
Understand specifications for
supported media.
• Load paper properly and when the device is not printing. For more information, see
Load media.
• Do not use media that is curled or crumpled.
• Always use media that conforms with specifications. For more information, see 
Select
print media.
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