HP Officejet 7000 User Manual

							• Make sure the output tray is not overly full.
• Make sure the media guide are adjusted snugly against the media, but do not crinkle
or bend the media.
Errors (Windows)
•Printhead Problem
•
Device Disconnected
•
Ink Alert
•
Cartridge Problem
•
Cartridge Problem
•
Paper Mismatch
•
The cartridge cradle cannot move
•
Paper Jam
•
The printer is out of paper.
•
Incompatible Cartridge(s)
•
Printer Offline
•
Printer Paused
•
Document failed to print
•
Ink Service Capacity Warning
•
Previously used genuine HP cartridge
•
General printer error
Printhead Problem
The printhead identified in the message is missing, not detected, or incorrectly installed
in the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
•
Solution 1: Turn the printer off and on
•
Solution 2: Replace the printhead
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Replace the printhead
Replace the printhead. For more information, see 
HP supplies.
NOTE:If the printhead is still under warranty, contact HP support for service or
replacement. For more information about the printhead warranty, see 
Support and
warranty.
If the problem persists after you replace the cartridge, contact HP support. For more
information, see 
Support and warranty.
Errors (Windows) 97
 
						

							Device Disconnected
Use the following to correct the error:
Hardware installation suggestions
Ink Alert
Choose your error
•
HP recommends you have a replacement available for when print quality becomes
no longer acceptable.
•
The amount of ink in the following cartridge may be low enough to cause poor print
quality and cartridge changes may be required soon. HP recommends you have
replacement cartridges available to install when print quality is no longer acceptable
•
Ink Service Capacity Warning
•
Ink system failure
HP recommends you have a replacement available for when print quality becomes
no longer acceptable.
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE:Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alerts, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program.
The amount of ink in the following cartridge may be low enough to cause poor print
quality and cartridge changes may be required soon. HP recommends you have
replacement cartridges available to install when print quality is no longer
acceptable
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE:Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alerts, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program.
Chapter 4
98 Maintain and troubleshoot
 
						

							Ink Service Capacity Warning
If you are going to move or transport the product after receiving this message, make sure
you keep it upright and do not tip it on its side to avoid ink leakage.
Printing can continue, but ink system behavior might change.
The product has nearly maximized the ink service capacity.
Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
Ink system failure
Use the following to correct the error:
Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power
cord back in and turn on the product.
If you continue to receive this message, write down the error code provided in the
message on the product display, and then contact HP support. Go to 
www.hp.com/
support.
If prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
Cause: The printhead or the ink delivery system failed and the product can no longer
print.
Cartridge Problem
Choose your error
•
The following cartridge appears to be missing or damaged
•
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots
The following cartridge appears to be missing or damaged
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE:Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alerts, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program.
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots
Make sure the ink cartridges are in the proper slot.
Errors (Windows) 99
 
						

							Use the following to correct the error:
Replace the ink cartridges
Cartridge Problem
The following cartridge has a problem
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
Paper Mismatch
Paper detected does not match paper size or type selected
Use the following to correct the error:
•
Load media
•
Print on special and custom-sized media
•
Change print settings
The cartridge cradle cannot move
Please turn device power off. Check device for a paper jam or other obstruction
Use the following to correct the error:
•
Clear a jam in the device
•
Hardware installation suggestions
Paper Jam
There is a paper jam (or misfeed). Clear the jam and press the Resume button on
the printer
Use the following to correct the error:
Clear a jam in the device
The printer is out of paper.
Load more paper and press the Resume button on the front of the printer
Use the following to correct the error:
Load media
Incompatible Cartridge(s)
Choose your error
•
The following cartridge is not intended for use in this printer
•
The following cartridges are not intended for use in this printer as it is currently
configured
Chapter 4
100 Maintain and troubleshoot
 
						

							The following cartridge is not intended for use in this printer
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
The following cartridges are not intended for use in this printer as it is currently
configured
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
Printer Offline
Your printer is currently offline
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then
click Printers and Faxes.
2.Double-click the icon for your product to open the print queue.
3.On the Printer menu, make sure there are no check marks next to Pause Printing
or Use Printer Offline.
4.If you made any changes, try to print again.
To check if the printer is paused or offline (Mac OS X)
1.Click System Preferences, click Print & Fax, and then click select the printer you
want to use.
2.Double-click the icon for your product to open the print queue.
3.If  Hold is selected, click Resume.
4.If you made any changes, try to print again.
Printer Paused
Your printer is currently paused
Use the following to correct the error:
Printer Offline
Document failed to print
The job failed to print due to an error in the printing system.
Solve printing problems.
Errors (Windows) 101
 
						

							Ink Service Capacity Warning
If you are going to move or transport the product after receiving this message, make sure
you keep it upright and do not tip it on its side to avoid ink leakage.
Printing can continue, but ink system behavior might change.
The product has nearly maximized the ink service capacity.
Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
Previously used genuine HP cartridge
The following cartridges are previously used:
The genuine HP ink cartridge was previously used in some other product.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the
printhead to see if that improves the quality.
Follow the prompts on the display or computer screen to continue.
For more information, see 
Clean the printhead.
NOTE:HP recommends that you do not leave the ink cartridge outside of the printer
for an extended period of time. If a used cartridge is installed, check the print quality.
If it is not satisfactory, run the cleaning procedure from the toolbox.
General printer error
If you are going to move or transport the product after receiving this message, make sure
you keep it upright and do not tip it on its side to avoid ink leakage. There was a problem
with the product.
Write down the error code provided in the message, and then contact HP support. Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
Chapter 4
102 Maintain and troubleshoot
 
						

							5 Control-panel lights reference
The control-panel lights indicate status and are useful for diagnosing printing problems.
This section contains information about the lights, what they indicate, and what action to
take if necessary.
•
Interpreting control-panel lights
Interpreting control-panel lights
12
3
45
1Power button and light
2Resume button and light
3Cancel button
4Network button and light
5Ink cartridge lights
Control-panel lights reference 103
 
						

							For more information, visit the HP Web site (www.hp.com/support) for the latest
troubleshooting information, or product fixes and updates.
Light description/Light patternExplanation and recommended
action
All lights are off.The device is off.
•Connect the power cable.
•Press  (Power button).
The Power light is on.The device is ready.
No action is required.
The Power light blinks.The device is turning on or off, or
is processing a print job.
No action is required.
The device is pausing for the ink
to dry.
Wait for the ink to dry.
The Power light and the Resume light blink.Print media is jammed in the
device.
Remove all media from the output
tray. Locate and clear the jam. For
more information, see 
Clear a jamin the device.
The device carriage has stalled.
•Open the top cover and
remove any obstructions
(such as jammed media).
•Press  (Resume button) to
continue printing.
•If the error persists, turn the
device off, and then on again.
The Power light is on and the Resume light blinks.The device is out of paper.
Load paper and press
 (Resume button).
The media width setting does not
match the media loaded.
Change the media setting in the
print driver to match the media
loaded. For more information, see
Print on special and custom-sizedmedia
Chapter 5
104 Control-panel lights reference
 
						

							Light description/Light patternExplanation and recommended
action
The Power light and the Resume light are on.A cover is not closed completely.
Make sure all covers are
completely closed.
The Power light is on and the ink cartridge lights blink one
after the the other, from left to right.The printhead is missing or faulty
•Reinstall the printhead. For
more information, see
Advanced printheadmaintenance.
•If the error persists, replace
the printhead.
The Power light blinks and the ink cartridge lights blink one
after the other, from left to right.The printhead is incompatible.
•Reinstall the printhead. For
more information, see
Advanced printheadmaintenance.
•If the error persists, replace
the printhead.
(continued)
Interpreting control-panel lights 105
 
						

							Light description/Light patternExplanation and recommended
action
The Power light is on and one or more of the ink cartridge
lights blink.One or more of the ink cartridges
are missing.
There is a duplicate cartridge
installed in the device.
•Install the indicated ink
cartridge, and then try to print.
Remove and re-insert the ink
cartridge a few times if
necessary.
•If the error persists, replace
the indicated ink cartridge.
Ink level is low and might affect
print quality.
Replace the indicated ink
cartridge. For ordering
information, see 
HP supplies.
NOTE:Ink level alerts and
indicators provide estimates for
planning purposes only. When
you receive a low-ink alert,
consider having a replacement
cartridge available to avoid
possible printing delays. You do
not need to replace the ink
cartridges until print quality
becomes unacceptable.
The Power light and one or more of the ink cartridge lights
blink.One or more of the ink cartridges
are faulty, need attention,
incorrect, missing, damaged, or
incompatible.
•Ensure the indicated ink
cartridge is properly installed,
and then try to print. Remove
and re-insert the ink cartridge
a few times if necessary.
•If the error persists, replace
the indicated ink cartridge.
The Power light is on, and one or more of the ink cartridge
lights are on.One or more of the ink cartridges
are low on ink and will need to be
replaced soon.
Get new ink cartridges and
replace the existing cartridges
when the print quality becomes
unacceptable.
NOTE:Ink level alerts and
indicators provide estimates for
planning purposes only. When
you receive a low-ink alert,
consider having a replacement
cartridge available to avoid
possible printing delays.
Chapter 5
(continued)
106 Control-panel lights reference