HP Officejet 4500 User Manual

3.Selects Tools and then select Align Cartridge.
The product prints an ink cartridge alignment sheet.
4.Place the alignment sheet face down on the scanner glass. For more information, see
Load an original on the scanner glass.
5.Press OK to scan the alignment sheet.
After the alignment sheet is scanned, alignment is complete. Recycle or discard the
alignment sheet.
Advanced ink cartridge maintainance 67
 

To align the ink cartridges from the HP software
1.Load letter or A4, unused, plain white paper in the input tray. For more information,
see 
Load media.
NOTE:If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2.Follow the instructions for your operating system. The product prints an ink cartridge
alignment sheet.
Windows
a. Open the Toolbox software. For...

To clean the ink cartridges from the product control panel
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
3.Select Tools, and then select Clean Cartridge.
The device prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the ink cartridges, try cleaning
the ink cartridge contacts before replacing the affected ink cartridge.
To clean the ink cartridges from the HP software
1.Load letter, A4, or legal unused plain...

7 Solve a problem
The information in Solve a problem suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try
using one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Clean the area around the ink nozzles
•
Solve paper-feed problems
•
Solve copy...

Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software...

• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-
One was moved, etc.)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In...

For the most current list of telephone support numbers, see www.hp.com/support.
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After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
General troubleshooting tips and resources
NOTE:Many of the steps below require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the...

Solve printing problems
This section contains the following topics:
•
The device shuts down unexpectedly
•
Error message appears on control-panel display
•
Alignment fails
•
The device is not responding (nothing prints)
•
Device takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
•
The device prints half a page, then ejects the paper
The device shuts down unexpectedly
Check the power and power connections...

Check the device software installation
If the device is turned off when printing, an alert message should appear on your computer
screen; otherwise, the device software might not be installed correctly. To resolve this,
uninstall the software completely, and then reinstall the device software. For more
information, see 
Uninstall and reinstall the software.
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the device is connected to a network, check the...