HP Officejet 4500 User Manual

B: Check to see if you can access the embedded Web server (EWS)
▲After you establish that the computer and the HP device both have active connections
to a network, you can verify if they are on the same network by accessing the devices
embedded Web server (EWS). For more information, see 
Embedded Web server
(some models only).
To access the EWS
a. On your computer, open the Web browser you normally use to access the Internet
(for example, Internet Explorer or Safari). In the address box, type the URL of...

3.Do one of the following, depending on the printer status:
a. If the HP device is Offline, right-click the device, and click Use Printer Online.
b. If the HP device is Paused, right-click the device, and click Resume Printing.
4.Try using the HP device over the network.
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the HP device, and the click Print Queue.
3.If Jobs Stopped appears in the window that appears, click Start Jobs.
If you can use the HP device after...

4.Scroll down the list of services, right click HP Network Devices Support, and then
click Restart.
5.After the service restarts, try using the HP device over the network again.
If you are able to use the HP device over the network, your network setup was successful.
If you still cannot use the HP device over the network or if you have to periodically perform
this step in order to use your device over the network, your firewall might be interfering.
If this still does not work, there might be a problem...

Another common problem is that HP software is not set as a trusted software by your
firewall to access the network. This can happen if you answered “block“ to any firewall
dialog boxes that appeared when you installed the HP software.
If this occurs, and if you are using a computer running Windows, check that the following
programs are in your firewall’s list of trusted applications; add any that are missing.
•hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin
•hpqscnvw.exe, located in...

Faxing
•UDP port: 427
•TCP port: 9220
HP device installation
UDP port: 427
Solve device management problems
This section provide solutions to common problems that involve managing the device.
This section contains the following topic:
NOTE:To use the embedded Web server (EWS), the product must be connected
to a network using either an Ethernet or a wireless connection. You cannot use the
embedded Web server if the product is connected to a computer with a USB cable.
•Embedded Web server cannot be opened...

Check the device IP address
• To check the IP address of the product, obtain the IP address by printing a network
configuration page. Press the Setup button, select Network Setup, and then select
Print Network Settings.
• Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-DOS
prompt:
C:\Ping 123.123.123.123
Or, in Mac OS X, open Terminal (available in the Applications > Utilities folder) and
type the following:...

Check the ink cartridges
• The product prompts you to align ink cartridges every time you install or replace an
ink cartridge. You can also align the ink cartridges at any time from the product’s
control panel or by using the HP software installed with the product. Aligning the ink
cartridges ensures high-quality output. For more information, see 
Align the ink
cartridges. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the ink cartridge alignment. For more...

• If the computer cannot recognize the HP software CD in the CD drive, inspect the CD
for damage. You can download the device driver from the HP Web site (
www.hp.com/
support).
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to
perform a clean uninstallation of the device driver. Restart your...

1. Product Information: Shows product information (such as the product name, model
number, serial number, and firmware version number), as well as usage information.
printed from the tray.
2. Ink Delivery System Information: Shows information about the ink cartridges, such
as the estimated ink levels.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You...

Understand the network configuration page (some models
only)
If the device is connected to a network, you can print a network configuration page to
view the network settings for the device. You can use the network configuration page to
help troubleshoot network connectivity problems. If you need to call HP, it is often useful
to print this page before calling.
Network Configuration Page
1. General Information: Shows information about the current status and active
connection type of the network, and other...