HP Officejet 4500 User Manual

•Text cannot be edited
•
Error messages appear
•
Scanned image quality is poor
•
Scan defects are apparent
Scanner did nothing
•Check the original
Make sure that the original is placed on the scanner glass correctly. For more
information, see 
Load an original on the scanner glass.
•Check the device
The device might be coming out of PowerSave mode after a period of inactivity, which
delays processing a short while. Wait until the device reaches the READY state.
•Check the software
Make sure the software...

Part of the document did not scan or text is missing
•Check the original
◦Make sure that you loaded the original correctly. For more information, see 
Load
an original on the scanner glass.
◦If you are copying a borderless original, load the original on the scanner glass,
not the ADF. For more information, see 
Load an original on the scanner glass.
◦Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try...

Error messages appear
Unable to activate TWAIN source or An error occurred while acquiring the
image
◦If you are acquiring an image from another device, such as a digital camera or another
scanner, make sure that the other device is TWAIN-compliant. Devices that are not
TWAIN-compliant do not work with the device software.
◦Make sure that you have connected the USB cable to the correct port on the back of
your computer.
◦Verify that the correct TWAIN source is selected. In the software, check the TWAIN...

Take steps to improve the scan quality
◦Use high-quality originals.
◦Place the media correctly. If the media is placed incorrectly on the scanner glass, it
might skew, which causes unclear images. For more information, see 
Load an original
on the scanner glass.
◦Adjust the software settings according to how you plan to use the scanned page.
◦Use or make a carrier sheet to protect your originals.
◦Clean the scanner glass. See 
Clean the scanner glass for more information.
Scan defects are apparent
•Blank...

If the test fails, review the report for information on how to fix any problems found. For
more information, see 
The fax test failed.
•
The fax test failed
•
The display always shows Phone Off Hook
•
The device is having problems sending and receiving faxes
•
The device is having problems sending a manual fax
•
The device cannot receive faxes, but can send faxes
•
The device cannot send faxes, but can receive faxes
•
Fax tones are recorded on my answering machine
•
The phone cord that came with my...

• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the...

The Phone Cord Connected to Correct Port on Fax test failed
Solution:Plug the phone cord into the correct port.
1.Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE:If you use the 2-EXT port to connect to the telephone wall jack, you
will not be able to send or receive faxes. The 2-EXT port should only be used
to connect other equipment, such as an answering machine....

port labeled 1-LINE on the back of the device, and the other end to your telephone
wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have...

• Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
• If your...

• Other equipment, which uses the same phone line as the device, might be causing
the test to fail. To find out if other equipment is causing a problem, disconnect
everything from the phone line, and then run the test again.
◦If the Fax Line Condition Test passes without the other equipment, then one
or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
◦If the Fax Line...