HP Officejet 4500 User Manual

Solution:If Fax to PC or Fax to Mac has been enabled, you may not be able to
send or receive faxes if the fax memory is full (limited by device memory).
Solution:
• Make sure you used the phone cord supplied in the box with the device to connect
to the telephone wall jack. One end of the phone cord should be connected to the
port labeled 1-LINE on the back of the device and the other end to your telephone
wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the...

• Make sure the device is not connected to a telephone wall jack that is set up for
digital phones. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal sounding
dial tone, it might be a phone line set up for digital phones.
• If you are using either a private branch exchange (PBX) or an integrated services
digital network (ISDN) converter/terminal adapter, make sure the device is
connected to the correct port and the...

• Make sure the telephone you use to initiate the fax call is connected directly to
the device. To send a fax manually, the telephone must be connected directly to
the port labeled 2-EXT on the device, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
3Telephone
• If you are sending a fax manually from your phone that is connected directly to
the device, you must use the keypad on the telephone to send the fax. You cannot
use the...

• If you have an answering machine on the same phone line with the device, you
might have one of the following problems:
◦Your answering machine might not be set up properly with the device.
◦Your outgoing message might be too long or too loud to allow the device to
detect fax tones, and the sending fax machine might disconnect.
◦Your answering machine might not have enough quiet time after your outgoing
message to allow the device to detect fax tones. This problem is most
common with digital answering...

The device cannot send faxes, but can receive faxes
Solution:
• The device might be dialing too fast or too soon. You might need to insert some
pauses in the number sequence. For example, if you need to access an outside
line before dialing the phone number, insert a pause following the access number.
If your number is 95555555, and 9 accesses an outside line, you might insert
pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing,
press Redial/Pause, or press the Space (#)...

TIP:If the device came with a 2-wire phone cord adaptor, you can use it with a
4-wire phone cord to extend the length. For information on using the 2-wire phone
cord adaptor, see the documentation that came with it.
To extend your phone cord
1.Using the phone cord supplied in the box with the device, connect one end to the
coupler, then connect the other end to the port labeled 1-LINE on the back of the
device.
2.Connect another phone cord to the open port on the coupler and to the telephone
wall jack....

Solve wired (Ethernet) network problems (some models
only)
If you are unable to connect the product to your wired (Ethernet) network, perform one
or more of the following tasks.
NOTE:After correcting any of the following, run the installation program again.
•General network troubleshooting
•
Network port created does not match device IP address (Windows)
General network troubleshooting
If you are unable to install the device software, verify that:
• All cable connections to the computer and the device...

Solve wireless problems (some models only)
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks in the order
shown below.
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE:If this is the first time you are setting up the wireless connection, and you are
using the included software, make sure...

•Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only)
•
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)
•
Add hardware addresses to a wireless access point (WAP)
Step 1: Make sure your computer is connected to your network
To check a wired (Ethernet) connection
▲Many computers have indicator lights beside the port where the Ethernet cable from
the router connects to your computer. Usually there are two indicator...

Mac OS X
▲Click the AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE:For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the list
of connections. For more information, click the Help button in the window.
If...