HP Officejet 4500 User Manual

Self-Test Report
Follow these steps to print, and then evaluate a Diagnostic report.
1.Load regular, white, letter-size or A4 paper.
2.On the product control panel, press 
 (Setup), select Print Report, select Self-
Test, and then press OK.
To evaluate the Diagnostic Page:
1.Look at the color bars in the middle of the page. There should be three color bars and
a black bar. All the bars should have sharp edges. They should be solid (not streaked
with white or other colors). They should be uniform in color...

Example of Good Bars - all bars are solid, sharp-edged, and uniformly colored - the
printer is operating correctly.
• The black bar is printed by the Black Ink Cartridge
• The colored bars are printed by the Tri-color Ink Cartridge
 
Ragged or irregularly streaked or faded bars
Example of bad black bar - The black bar is ragged at one end.
NOTE:To prevent problems causing ragged bars on the Self-Test Report, try
the following solutions:
• Avoid leaving un-taped ink cartridges outside of the printer for...

Black Text
2.Look at the black text printed on the page. The type should be sharp and clear.
Example of good black text - the letters are sharp and clear - the printer is operating correctly
Example of bad black text - the letters are smeared.
Solution 7: Clean the ink cartridges
Clean the ink cartridges if you see the following in the diagnostic report:
•Color bars: Color bars are ragged or irregularly streaked or faded; have regular,
white streaks; or are not a uniform color throughout the bar, clean...

Solution 9: Replace the problem ink cartridge
If you saw defects on the Print Quality Diagnostic Report or Self-Test Report and cleaning
and alignment did not help, replace the problem ink cartridge. For instructions, see
Replace the ink cartridges.
If the issue persists, continue to the next step.
Solution 10: Service the product
If you have completed all the steps listed above and are still experiencing a problem, the
product might need servicing.
To contact HP support, visit 
www.hp.com/support. If...

7.Clean only the copper-colored contacts. Allow the ink cartridges to dry for
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8.Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks
into place.
9.Repeat if necessary for the other ink cartridge.
10.Gently close the ink cartridge door and plug the power cord into the back of the device.
Clean the area around the ink nozzles
If the device is used in a dusty environment, a small amount of...

To clean the area around the ink nozzles
1.Turn on the device and open the ink cartridge door.
The print carriage moves to the far right side of the device.
2.Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE:Depending how long the HP All-in-One is unplugged, the date and time
might be erased. You might need to reset the date and time later, when you plug
the power cord back in.
3.Lightly press down on the ink cartridge to release it, and...

Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see 
Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
• When using thin special media, make sure that the tray is completely...

• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the special
media on top of other paper of the same size to help fill the tray. (Some media is
picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that the
tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper
of the same size so that the...

Documents are missing or faded
•Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Media specifications for more information.
•Check the settings
The quality setting of Fast (which produces draft-quality copies) might be responsible
for the missing or faded documents. Change to the Normal or Best setting.
•Check the original
◦The accuracy of the copy depends on the quality and size of the original. Use the
Copy menu to...

•Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass
or lid backing. Try cleaning the device. See 
Maintain the device for more information.
• Copy is slanted or skewed
If the product has an automatic document feeder (ADF), check the following:
◦Make sure that the ADF input tray is not too full.
◦Make sure that the ADF width adjusters are snug against the sides of the media.
•Unclear text
◦Try adjusting the contrast and copy-quality settings.
◦The...