HP LaserJet P4015n User Manual

10 Solve problems
●Solve general problems
●
Restore factory settings
●
Interpret control-panel messages
●
Jams
●
Solve print-quality problems
●
Solve performance problems
●
Solve connectivity problems
●
Solve common Windows problems 
●
Solve common Macintosh problems
●
Solve Linux problems
ENWW139
 

Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1.Make sure the product Ready light is on. If no lights are on, complete these steps:
a.Check the power-cable connections.
b.Check that the power switch is on.
c.Make...

8.Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
9.Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print) complete these steps:
a.Try printing the job from another computer that has the product software installed.
b.If you connected the...

Restore factory settings
Use the RESETS menu to restore factory settings.
1.
Press Menu 
.
2.Press the down arrow 
 to highlight CONFIGURE DEVICE, and then press OK.
3.Press the down arrow 
 to highlight RESETS, and then press OK.
4.Press the down arrow 
 to highlight RESTORE FACTORY SETTINGS, and then press OK to reset
the product to the original factory settings.
142 Chapter 10   Solve problems ENWW
 

Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message typeDescription
Status messagesStatus messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the status message Ready
appears if the...

Control panel messageDescriptionRecommended action
11. INTERNAL CLOCK ERROR
To continue press OKThe real time clock has experienced an error.Printing can continue, but a prompt will
appear every time the product is turned on.
To resolve the issue, contact an HP-
authorized service or support provider.
13.JJ.NT DEVICE WARNINGThe external device sent a warning.No action is necessary.
13.JJ.NT JAM IN A jam has occurred in the specified location.Remove jammed paper from the specified
location.
If the message...

Control panel messageDescriptionRecommended action
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OKThe connection has been broken between
the product and HP Jetdirect print server.Press OK to clear the error message and
continue printing.
41.3 UNEXPECTED SIZE IN TRAY
For help press 
alternates with
LOAD TRAY XX [TYPE] [SIZE]
To use another tray press OK
This is typically caused if two or more sheets
stick together in the product or if the tray is
not properly adjusted.1.Reload the tray with the...

Control panel messageDescriptionRecommended action
To continue turn off then on
52.XY ERROR
For help press 
alternates with
52.XY ERROR
To continue turn off then on
A temporary printing error occurred.1.Turn the product off and then on.
2.If the message persists, contact an HP-
authorized service or support provider.
53.XY.ZZ CHECK RAM DIMM SLOT There is a problem with the product memory.
The DIMM that caused the error will not be
used.
Values of X and Y are as follows:
●X = DIMM type, 0 = ROM, 1 = RAM...

Control panel messageDescriptionRecommended action
58. ERROR
For help press 
alternates with
58. ERROR
To continue turn off then on
A product error has occurred where a
memory tag CPU error was detected, or there
is a problem with the air sensor or power
supply.To resolve problems with the power supply:
1.Remove the product from any UPS
supplies, additional power supplies, or
power strips. Plug the product into a wall
outlet and see if this resolves the
problem.
2.If the product is already plugged into...

Control panel messageDescriptionRecommended action
66.XY.ZZ INPUT DEVICE ERROR
Check cables and turn off then on
66.XY.ZZ INPUT DEVICE FAILURE
For help press 
alternates with
66.XY.ZZ INPUT DEVICE FAILURE
Check cables and turn off then on
An error occurred in an external paper-
handling accessory.1.Turn the product off.
2.Check that the accessory is properly
seated on and connected to the product,
without any gaps between the product
and the accessory. If the accessory
uses cables, disconnect and...