HP LaserJet P4015n User Manual

3.If the paper is jammed at the top of the 5-bin mailbox, pull it straight down to remove it.
4.If the paper is jammed at the bottom of the 5-bin mailbox, open the rear output bin, and then pull
straight up on the paper to remove it.
5.Close the jam-access door and the rear output bin.
ENWWJams 179
 

Jam recovery
This product provides jam recovery, a feature that you can use to reprint jammed pages. The following
options are available:
●AUTO — The product attempts to reprint jammed pages when sufficient memory is available.
●OFF — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE:When using this option, if the product runs out of paper and the job is being printed on
both sides, some pages can be lost.
●ON —...

Solve print-quality problems
You can prevent most print-quality problems by following these guidelines.
●Configure the trays for the correct paper-type setting. See 
Configure trays on page 85.
●Use paper that meets HP specifications. See 
Paper and print media on page 69.
●Clean the product as necessary. See 
Clean the paper path on page 133.
Print-quality problems associated with paper
Some print-quality problems arise from using paper that does not meet HP specifications.
●The surface of the paper is...

Image defect examples
These examples identify the most common print-quality problems. If you still have problems after trying
the suggested solutions, contact HP Customer Support.
Table 10-2  Image defect examples
ProblemImage exampleSolution
Light print (partial page)1.Make sure that the print cartridge is fully installed.
2.The toner level in the print cartridge might be low. Replace the print cartridge.
3.The paper might not meet HP specifications (for example, the paper is too
moist or too rough)....

ProblemImage exampleSolution
Gray background  1.Do not use paper that has already been run through the product.
2.Try using a different type of paper.
3.Print a few more pages to see if the problem corrects itself.
4.Turn over the paper in the tray. Also, try rotating the paper 180°.
5.Open the CONFIGURE DEVICE menu at the product control panel. On the
PRINT QUALITY submenu, increase the TONER DENSITY setting. See 
PrintQuality submenu on page 22.
6.Make sure that the environmental specifications for the...

ProblemImage exampleSolution
Repeat imageDear Mr. Abhjerhjk,
The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk
ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal
aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj
hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this
is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted,
and when hghj hgjhk jdj a dt sonnleh.
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd,...

ProblemImage exampleSolution
6.If envelopes are creasing, try storing envelopes so that they lie flat.
7.If paper is lightweight and smooth, open the CONFIGURE DEVICE menu at
the product control panel. On the PRINT QUALITY submenu, select FUSER
MODES, and then select the paper type you are using. Change the setting to
LOW, which helps reduce the heat in the fusing process. (See 
Print Qualitysubmenu on page 22.) You must also set the type of paper for the tray you are
using. (See Select the paper by...

ProblemImage exampleSolution
5.Decrease the toner density. Open the CONFIGURE DEVICE menu at the
product control panel. Open the PRINT QUALITY submenu and change the
TONER DENSITY setting. (See 
Print Quality submenu on page 22.)
6.Open the CONFIGURE DEVICE menu at the product control panel. On the
PRINT QUALITY submenu, open OPTIMIZE and set HIGH
TRANSFER=ON. (See 
Print Quality submenu on page 22.)
Random image
repetition If an image that appears at the top of the page (in solid black) repeats further...

Solve performance problems
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier paper types can slow the print
job.Print...

Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●Verify that the cable is connected to the computer and to the product.
●Verify that the cable is not longer than 2 meters (5 feet). Replace the cable if necessary.
●Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating...