HP LaserJet P4015n User Manual

Clear jams from the optional duplexer 
1.Lift the optional duplexer up and then pull it out to remove it.
2.Remove any paper that is on top of Tray 2. (You might need to reach inside the product.)
3.Slowly pull any paper out of the optional duplexer.
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4.Insert the optional duplexer into the product.
5.If a jam message persists, a sheet is still jammed in the product. Look for jam in another location.
See 
Jam locations on page 161.
Clear jams from the fuser area
Use this procedure only in these situations:
●Paper has jammed inside the fuser and cannot be removed from the top-cover area or the rear-
output area.
●A sheet of paper has torn while you were trying to clear a jam from the fuser.
1.Turn the product off and unplug the power cord from the...

2.Rotate the product so the rear is facing you. If an optional duplexer is installed, lift it and pull it
straight out. Set it aside.
3.Open the rear output bin.
4.Remove the rear output bin. Place your finger near the left-side hinge, and push firmly to the right
until the hinge-pin clears the hole inside the product. Rotate the output bin outward to remove it.
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5.If paper is visible, remove it.
If paper is not visible, push up on the two blue levers on the sides of the fuser, and pull the fuser
straight out.
6.Remove the jammed paper. If necessary, lift the black plastic guide that is located on the top of
the fuser to gain access to the jammed sheet.
CAUTION:Do not use a sharp or metal object to clear paper from the fuser area. You might
damage the fuser.
7.Push the fuser firmly into the product until the blue levers on both sides click into place.
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8.Reinstall the rear output bin. Insert the right hinge-pin into the hole inside the product. Push inward
on the left hinge, and slide it into the hole inside the product. Close the rear output bin.
9.Plug the power cord into the product.
10.Replace the optional duplexer, if it was removed.
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11.Turn the product on.
12.If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.
See 
Jam locations on page 161.
After clearing all jams, you need to send the print job again because the product power has been turned
off.
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Clear jams from the output areas
Use these procedures to clear jams that occur in the rear output bin or in the optional stacker, stapler/
stacker, or 5-bin mailbox.
Clear jams from the rear output bin
1.Open the rear output bin.
NOTE:If most of the paper is still inside the product, it might be easier to remove it through the
top-cover area. See 
Clear jams from the top-cover and print-cartridge areas on page 162.
2.Grasp both sides of the paper, and slowly pull the paper out of the product. Loose toner...

3.Close the rear output bin.
4.If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.
See 
Jam locations on page 161.
Clear jams from the optional stacker or stapler/stacker
Paper jams can occur in the optional stacker or the optional stapler/stacker. Staple jams can occur only
in the optional stapler/stacker.
Clear paper jams from the optional stacker or stapler/stacker
1.At the back of the product, open the door on the stacker or stapler/stacker, and...

3.Close the door on the stacker or stapler/stacker, and close the rear output bin.
4.If a jam message persists, a sheet is still jammed. Look for it in another location. Check the front
of the accessory and carefully remove any jammed paper. See 
Jam locations on page 161.
NOTE:The output bin must be pushed down into the lowest position for printing to continue.
Clear staple jams from the optional stapler/stacker
NOTE:Clear staple jams when the message JAM IN STAPLER appears on the product control-panel...

3.Insert the staple cartridge into the stapler unit, and rotate the stapler unit toward the rear of the
product until the unit snaps into place.
The stapler needs to reload after clearing a staple jam, so the first few documents might not be stapled.
If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the
path to the stacker bin is not blocked.
Clear jams from the optional 5-bin mailbox
1.Remove any paper that is in the output bins.
2.On the back of...