HP LaserJet P4015n User Manual

Check your system for proper network operating system setup.
8.Is your protocol enabled?
Check the status of your protocol on the Configuration page. You can also use the embedded Web
server to check the status of other protocols. See 
Use the embedded Web server on page 109.
9.Does the product appear in HP Web Jetadmin or other management application?
●Verify network settings on the Network configuration page.
●Confirm the network settings for the product using the product control panel (for products...

Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. You can usually do this from a
software program.
Delete all temp files from the Temp subdirectory. You can
determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement Set Temp
=. The name after this statement is the temp directory. It is
usually...

Solve common Macintosh problems
NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product
will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause
Solution
The product software might not have been installed or was
installed incorrectly.Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter language code for
the language that you are...

The printer driver does not automatically set up your selected product in Print Center.
Cause
Solution
, where “” represents the two-letter language code for
the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter language code for
the language...

When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software problem-solving
●Check that your Macintosh supports USB.
●Verify that you are using a Macintosh operating system
that this product supports.
●Ensure that your Macintosh has the appropriate USB
software from Apple.
Hardware problem-solving
●Check that the product is turned on.
●Verify that the...

194 Chapter 10   Solve problems ENWW
 

A Supplies and accessories
●Order parts, accessories, and supplies
●
Part numbers
ENWW195
 

Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories.
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts: To order replacement parts in the U.S., go to 
www.hp.com/go/hpparts.
Outside the United States, order parts by contacting your local authorized HP service center.
●Supplies and accessories: To order supplies in the U.S., go to 
www.hp.com/go/ljsupplies. To
order supplies worldwide, go to...

Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability
of the accessories might change during the life of the product
Paper-handling accessories
ItemDescriptionPart number
Optional 500-sheet tray and feeder unitOptional tray to increase paper capacity.
Holds Letter, A4, Legal, A5, B5 (JIS),
Executive, and 8.5 x 13 inch paper sizes.
The product can accommodate up to four
optional 500-sheet feeders.CB518A
Optional 1,500-sheet tray and...

Maintenance kits
ItemDescriptionPart number
Preventive maintenance kit. Includes a
replacement fuser, a transfer roller, a
transfer-roller tool, a Tray 1 roller, eight
feed rollers, and one pair of disposable
gloves. Includes instructions for installing
each component.
The preventive maintenance kit is a
consumable item, and its cost is not
covered under the warranty or most
extended warranty options.110-volt printer maintenance kitCB388A
220-volt printer maintenance kit CB389A
Memory
ItemDescriptionPart...