HP LaserJet M1005 User Manual

9 Problem solving
●Problem-solving checklist
●
Clearing jams
●
Control-panel messages
●
Print problems
●
Copy problems
●
Scan problems
●
Control-panel display problems
●
Solving common Macintosh problems
●
Problem-solving tools
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Problem-solving checklist
Follow these steps when trying to solve a problem with the device.
Step
numberVerification stepPossible problemsSolutions
1Is the power on?
When the device is connected
to a grounded power source
and is turned on, the control
panel shows Initializing..., and
the main motor rotates for
approximately 10 seconds.No power due to failed power source, cable,
switch, or fuse.1.Verify that the device is plugged in.
2.Verify that the power cable is functional
and that the power switch is...

Step
numberVerification stepPossible problemsSolutions
5Does the device print from
the computer?
Connect the USB cable to the
device and the computer. Use
a word-processing program to
send a print job to the device.Software is not installed correctly or an error
occurred during software installation.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly.Reconnect the cable.
An...

Clearing jams
This section contains instructions for clearing jams from the device.
Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include
the following events:
●The input trays are loaded improperly or overfilled, or the media guides are not set properly.
●Media is added to or removed from an input tray during a print job or an input tray is removed from
the device during a print job.
●The cartridge door is opened during a print job.
●Too many...

Where to look for jams
Jams can occur in these locations:
●Input trays
●Output area
●Print-cartridge area
Find and remove the jam by using the instructions on the following pages. If the location of the jam is
not obvious, first look inside the device.
Loose toner might remain in the device after a jam. This problem typically resolves itself after a few
sheets have been printed.
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Input trays
CAUTION:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. 
Damage caused by sharp objects will not be covered by the warranty. 
When removing jammed media, pull the jammed media straight away from the device. Pulling jammed 
media out of the device at an angle can damage the device.
1. Pull any visible jammed media out of the priority input tray.
2.Open tray 1 and pull any visible jammed media out of the device.
3.If no media is visible, open the...

4.Replace the print cartridge and close the print-cartridge door.
5.Close tray 1. 
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Output bin
CAUTION:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. 
Damage caused by sharp objects will not be covered by the warranty.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully 
pull it free from the device.
Print-cartridge area
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. 
Damage caused by sharp objects will not be covered by the warranty. 
When removing...

2.With both hands, grasp the side of the media that is most visible (this includes the middle), and 
carefully pull it free from the device.
3. Replace the print cartridge and close the print-cartridge door.
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Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count on
the second line of the display, if appropriate. When the device is receiving print data or scanning
commands, control-panel messages indicate this status. In addition, alert messages, warning
messages, and critical error messages indicate situations that might require some action....