HP LaserJet M1005 User Manual

Copy problems
Preventing problems
The following are a few simple steps you can take to improve copy quality:
●Use quality originals.
●Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images
and problems with the OCR program. See 
Loading documents to copy or scan on page 24 for
instructions.
NOTE:Verify that the media meets HP specifications. If the media meets HP specifications, recurring
feed problems indicate the pickup roller or separation pad is worn....

ProblemCauseSolution
Black dots or streaks
appear on the copy.Ink, glue, correction fluid, or an
unwanted substance might be on the
flatbed scanner.Clean the device. See Cleaning the device on page 67.
Copies are too light or
dark.The printer driver or device settings
may be incorrect.Verify that the quality settings are correct. See Adjustingthe copy quality on page 42.
Text is unclear. The printer driver or device settings
may be incorrect.Verify that the quality settings are correct. See Adjusting
the...

ProblemCauseSolution
More than one sheet
feeds at one time.The media tray might be overloaded.Remove some of the media from the tray. See Loading
media on page 24.
The media might be wrinkled, folded,
or damaged.Verify that the media is not wrinkled, folded, or damaged.
Try printing on media from a new or different package.
The device does not pull
media from the media
input tray.The device might be in manual feed
mode.●If Manual feed appears on the device control-panel
display, press Menu/Enter to print...

Performance problems
ProblemCauseSolution
No copy came out.The input tray might be empty.Load media in the device. See Loading mediaon page 24 for more information.
The original might have been loaded
incorrectly.On the flatbed scanner, place the original document face-
down with the upper-left corner of the document at the
lower-right corner of the glass.
Copies are blank. The sealing tape might not have been
removed from the print cartridge.Remove the print cartridge from the device, pull out the...

Scan problems
Solving scanned-image problems
ProblemCauseSolution
The scanned image is of
poor quality.The original might be a second-
generation photo or picture.●To eliminate the patterns, try reducing the size of the
image after scanning.
●Print the scanned image to see if the quality is better.
●Verify that your resolution and color settings are
correct for the type of scan job that you are
performing. See 
Scanner resolution and color
on page 61.
The image that appears on the screen
might not be an...

Scan-quality problems
Preventing problems
The following are a few simple steps you can take to improve scan quality.
●Use high-quality originals.
●Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear
images. See 
Loading media on page 24 for instructions.
●Adjust the software settings according to how you plan to use the scanned page. See 
Scanner
resolution and color on page 61 for more information.
Solving scan-quality problems
ProblemCauseSolution
Blank...

Control-panel display problems
CAUTION:Static electricity can cause unexpected black lines, dots, or characters to appear on the
device control-panel display. Do not touch the device control-panel display if there is a chance that you
have collected a static electric charge (for example, by walking on carpet in a low-humidity environment).
Unexpected lines, dots, or characters might appear on the device control-panel display, or the display
might become blank if the device is exposed to an electric or...

Solving common Macintosh problems
Problems with Mac OS X V10.3 and Mac OS X V10.4
The printer driver is not listed in Print Center.
Cause
Solution
The device software might not have been installed or was installed
incorrectly.Reinstall the software. See the getting started guide for instructions.
The device name does not appear in the printer list box in the print center.
Cause
Solution
The device might not be ready.Make sure that the cables are connected correctly, the device is on,
and the ready light...

The device does not appear in the Macintosh Print Center after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software problem solving
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS X V10.3
or Mac OS X V10.4.
●Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware problem solving
●Check that the device is turned on.
●Verify that the USB cable is connected correctly....

Problem-solving tools
The section describes the tools that can help you solve problems with your device.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults.
CAUTION:This procedure deletes any pages that are stored in the memory. The procedure then
automatically restarts the device.
1.On the device control panel, press Menu/Enter.
2.Use the < or the > button to select Service, and then press Menu/Enter.
3.Use the < or the > button to...