HP LaserJet Enterprise P3015 User Manual

							Clear jams from the rear door and the fuser area
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear .
1.Open the rear door, and push down so it is fully opened to a 90° angle.
NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a
90° angle for clearing jams.
2. Remove any jammed paper.
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							3.Press the top-cover-release button, and open the top cover.
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4.Close the rear door.
5.Remove the print cartridge.
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							6.Remove any jammed paper.
7.Reinsert the print cartridge.
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8.Close the top cover.
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							Clear jams from the duplexer
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-
duplexer .
1.Remove Tray 2 completely from the product.
1
2.Push the green button to release the duplex pan.
1
3.Remove any jammed paper.
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							4.Close the duplex pan.
5.Reinsert Tray 2.
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6.Open the rear door, and push down so it is fully opened to a 90° angle.
NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a
90° angle for clearing jams.
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							7.Remove any jammed paper.
8.Press the top-cover-release button, and open the top cover.
2
1
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9.Close the rear door.
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							10.Remove the print cartridge.
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11.Remove any jammed paper.
12.Reinsert the print cartridge.
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							13.Close the top cover.
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Jam recovery
This product provides a jam recovery feature that reprints jammed pages. The following options are
available:
●AUTO
 — The product attempts to reprint jammed pages when sufficient memory is available. This
is the default setting.
● OFF
 — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: When using this option, if the product runs out of paper and the job is being printed on
both sides, some pages can be lost.
● ON
 — The product always reprints jammed pages. Additional memory is allocated to store the last
few pages printed. This might cause overall performance to suffer.
Set the jam recovery feature 1.Press the  Menu button 
.
2. Press the down arrow 
 to highlight the  CONFIGURE DEVICE  menu, and then press the OK
button.
3. Press the down arrow 
 to highlight the  SYSTEM SETUP  menu, and then press the  OK button.
4. Press the down arrow 
 to highlight the  JAM RECOVERY  menu, and then press the  OK button.
5. Press the down arrow or up arrow 
/ to highlight the appropriate setting, and then press the
OK  button.
6. Press the  Menu button 
 to return to the  Ready state.
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							Paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide . Always configure the paper type on the control panel to match the type of paper that is loaded
in the tray.
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.Remove excess paper from the input tray.
Print paper is sticking together.Remove paper, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE: Do not fan paper. Fanning can cause static electricity,
which can cause paper to stick together.
Paper does not meet the specifications for this product.Use only paper that meets HP paper specifications for this
product.
Trays  are not  properly adjusted. Make sure that the paper guides match the size of paper being
used.
Product feeds incorrect page size
Product feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the input tray.Load the correct size paper in the input tray.
The correct size paper is not selected in the software program
or printer driver.Confirm that the settings in the software program and printer
driver are correct, because the software program settings
override the printer driver and control panel settings, and the
printer driver settings override the control panel settings. For
more information, see 
Change printer-driver settings for
Windows on page 47 or Change printer-driver settings forMacintosh on page 56.
The correct size paper for the tray is not selected in the product
control panel.From the control panel, select the correct size paper for the
tray.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the paper guides are touching the paper.
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							Product pulls from incorrect tray
Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product.Use a driver for this product.
The specified tray is empty.Load paper in the specified tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program.Load Tray 1 with paper, or, if the paper is loaded, press the
OK  button.
The correct size paper is not loaded.Load the correct size paper.
The input tray is empty.Load paper into the input tray.
Paper from a previous jam has not been completely removed.Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the rear and width paper guides are touching the
paper.
The manual-feed prompt is set to  ALWAYS. The product
always prompts for manual feed, even if the tray is loaded.Open the tray, reload the media, and then close the tray.
Or, change the manual-feed prompt setting to  UNLESS
LOADED , so that the product prompts for manual feed only
when the tray is empty.
The  USE REQUESTED TRAY  setting on the product is set to
EXCLUSIVELY , and the requested tray is empty. The product
will not use another tray. Load the requested tray.
Or, change the setting from EXCLUSIVELY
 to FIRST on the
CONFIGURE DEVICE  menu. The product can use other trays
if no media is loaded in the specified tray.
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