HP LaserJet Enterprise P3015 User Manual

							Control panel messageDescriptionRecommended action
41.3 UNEXPECTED SIZE IN TRAY 
For help press 
alternates with
LOAD TRAY  [TYPE] [SIZE]
To use another tray press OK
You have configured the tray for a different
size of paper than the print job requires.1.Reload the tray with the correct paper
size.
2. Make sure the paper size that is
specified in the software program, the
printer driver, and the control panel are
all the same.
3. Press the  OK button and scroll to the
TRAY  SIZE =   option.
Reconfigure the size in a tray to match
the size required for the print job.
4. If the error does not clear, turn the
product off and then on.
5. If the message persists, contact an HP-
authorized service or support provider.
41.X ERROR
For help press 
alternates with
41.X ERROR
To continue press OK
A temporary printing error occurred.1.Press the  OK button. The page
containing the error automatically
reprints if jam recovery is enabled.
2. Turn the product off and then on.
3. If the message persists, contact an HP-
authorized service or support provider.
49.XXXX ERROR
To continue turn off then onA critical firmware error has occurred.
This error could be caused by several
external influences that are not directly
related to the product hardware or firmware:
●The computer operating system
● The network connection
● The printer driver
● The software program
● The document file
To help isolate the cause of the problem,
identify the actions you were performing
before the error occurred.1. Turn the product off for 20 minutes, and
then turn it on.
2. If you can isolate the cause of the error
to an external influence, try to resolve
the problem by repairing the external
component.
3. If the message persists, contact an HP-
authorized service or support provider.
50.X FUSER ERROR
For help press A fuser error has occurred.1.Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
51.XY ERROR
For help press 
alternates with
51.XY ERROR
To continue turn off then on A temporary printing error occurred.
1.Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
Table 10-1   Control-panel messages (continued)
ENWW Interpret control-panel messages 149
 
						

							Control panel messageDescriptionRecommended action
52.XY ERROR
For help press 
alternates with
52.XY ERROR
To continue turn off then on
A temporary printing error occurred.1.Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
53.X0.01 ERROR
UNSUPPORTED DIMMThe product does not support the DIMM.Replace the DIMM with one that the product
supports.
For a list of supported DIMMs, see 
Part
numbers on page 201.
For instructions to replace the DIMM, see
Install memory on page 126.
55.XX.YY DC CONTROLLER ERROR
For help press 
alternates with
55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
A temporary printing error occurred.1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
56.X ERROR
For help press 
alternates with
56.X ERROR
To continue turn off then on
A temporary printing error occurred as a
result of an incorrect input or output request.1.Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
57.XX ERROR
For help press 
alternates with
57.XX ERROR
To continue turn off then on A temporary printing error occurred in one of
the product fans.
1.
Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
Table 10-1   Control-panel messages (continued)
150 Chapter 10   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
58.XX ERROR
For help press 
alternates with
58.XX ERROR
To continue turn off then on
A product error has occurred where a
memory tag CPU error was detected, or there
is a problem with the air sensor or power
supply.To resolve problems with the power supply:
1.Remove the product from any UPS
supplies, additional power supplies, or
power strips. Plug the product into a wall
outlet and see if this resolves the
problem.
2. If the product is already plugged into a
wall outlet, try another power source in
the building that is independent of the
one being used.
Make sure the line voltage and current source
meet the electrical specifications for the
product.
If the message persists, contact an HP-
authorized service or support provider.
59.XY ERROR
For help press 
alternates with
59.XY ERROR
To continue turn off then on
A temporary printing error occurred.1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
68.X PERMANENT STORAGE FULL
For help press 
alternates with
68.X PERMANENT STORAGE FULL
To continue press OK
The permanent storage is full. Some settings
might have been reset to the factory defaults.1.If the error does not clear, turn the
product off and then on.
2. Print a configuration page and check the
product settings to determine which
values have changed.
3. To clean up permanent storage, turn the
product off, and then press and hold the
Menu button 
 while turning the
product on.
4. If the message persists, contact an HP-
authorized service or support provider.
68.X PERMANENT STORAGE WRITE FAIL
To continue press OKThe storage device is failing to write. Printing
can continue, but there might be some
unexpected behaviors because an error
occurred in permanent storage.Press the  OK button to continue.
If the error does not clear, turn the product off
and then on. If the message persists, contact
an HP-authorized service or support
provider.
68.X STORAGE ERROR SETTINGS
CHANGED
For help press 
alternates with
68.X STORAGE ERROR SETTINGS
CHANGED
To continue press OK An error occurred in the product permanent
storage and one or more product settings has
been reset to its factory default.
Press the 
OK button to resume printing.
Print a configuration page and check the
product settings to determine which values
have changed.
If the error does not clear, turn the product off
and then on. If the message persists, contact
an HP-authorized service or support
provider.
Table 10-1   Control-panel messages (continued)
ENWW Interpret control-panel messages 151
 
						

							Control panel messageDescriptionRecommended action
79.XXXX ERROR
To continue turn off then onThe product detected a critical hardware
error.1.Press the stop button  to clear the
print job from the product memory. Turn
the product off and then on.
2. Try printing a job from a different
program. If the job prints, go back to the
first program and try printing a different
file. If the message displays only with a
certain program or print job, contact the
software vendor for assistance.
If the message persists with different
programs and print jobs, try these steps.
1. Turn the product off.
2. Disconnect all cables to the product that
connect it to the network or computer.
3. Remove all the memory DIMMs or third-
party DIMMs from the product. Then
reinstall the memory DIMM.
4. Remove the EIO device from the
product.
5. Turn the product on.
If the error no longer exists, follow these
steps.
1. Install the DIMM and EIO device one at
a time, making sure to turn the product
off and then on as you install each
device.
2. Replace the DIMM or EIO device that
you determine caused the error.
3. Reconnect all cables that connect the
product to the network or computer.
8X.YYYY EIO ERRORThe EIO accessory card in slot [X] has
encountered a critical error.1.Turn the product off and then on.
2. Turn the product off, reseat the EIO
accessory in slot [X], and then turn the
product on.
3. Turn the product off, remove the EIO
accessory from slot [X], install it in a
different EIO slot, and then turn the
product on.
4. Replace the EIO accessory in slot [X].
8X.YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has
encountered a critical error.1.
Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
Table 10-1   Control-panel messages (continued)
152 Chapter 10   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
ACCEPT BAD SIGNATURE?
Yes press OK
alternates with
ACCEPT BAD SIGNATURE?
No press The product is performing a remote firmware
upgrade, the first-time code signing does not
match the signature, and the SIGNATURE
CHECK  menu is set to the PROMPT IF
BAD  option.Download the correct firmware upgrade file
for this product, and then reinstall the
upgrade.
Access denied MENUS LOCKEDThe product control-panel function you are
trying to use has been locked to prevent
unauthorized access.See your network administrator.
Action not currently available for tray x
Tray size cannot be ANY SIZE/ANY
CUSTOMDuplexing is not available when the tray size
is set to the  ANY SIZE setting or the  ANY
CUSTOM  setting.Change tray settings.
1.
Press the  Menu button 
.
2. Press the down arrow 
 to highlight the
PAPER HANDLING  menu, and then
press the OK  button.
3. Press the down arrow 
 to highlight the
specified tray, and then press the  OK
button.
4. Change the selected trays size and type
settings.
BAD OPTIONAL TRAY CONNECTIONAn optional tray is not connected correctly.Remove the product from the tray, and
reinstall it. Then, turn the product off and then
on.
Bad signature
Upgrade cancelledThe firmware upgrade code does not match
the product signature.Download the correct firmware upgrade file
for this product, and then reinstall the
upgrade.
BLACK CARTRIDGE VERY LOWThe product indicates when a supply level is
very low. Actual print cartridge life might vary.
Consider having a replacement print
cartridge available to install when print quality
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.If print quality is no longer acceptable, replace
the print cartridge. See 
Change the printcartridge on page 122.
Canceling...The product is canceling a job. The message
continues while the product clears the paper
path and clears any remaining incoming data.No action is necessary.
CANNOT DUPLEX
CLOSE REAR DOOR
For help press The rear door must be closed to duplex.Close the rear door.
Checking paper pathThe product is checking for possible jams or
paper that was not cleared from the product.No action is necessary.
Checking printer The product is checking for possible jams or
paper that was not cleared from the product.No action is necessary.
Table 10-1
  Control-panel messages (continued)
ENWW Interpret control-panel messages 153
 
						

							Control panel messageDescriptionRecommended action
CHOSEN PERSONALITY NOT
AVAILABLE
To continue press OKThe product received a request for a
personality (product language) that does not
exist. The print job is canceled.Print the job using a printer driver for a
different product language, or add the
requested language to the product (if
available).
To see a list of available personalities, print a
configuration page.
CLEANING DISK % COMPLETE
Do not power off
alternates with
CLEANING DISK % COMPLETE
For help press The storage device is being sanitized or
cleaned. Do not turn off. Product functions
are unavailable. The product automatically
turns off and then on when finished.No action is necessary.
CLEANING PAGE ERROR
Open rear doorYou are processing a cleaning page with the
rear door closed.Open the rear output bin to begin creating or
processing the cleaning page.
CLEANING...
DO NOT GRAB PAPERThe product is performing an automatic
cleaning.No action is necessary.
Clearing event logThe product is clearing the event log.No action is necessary.
Clearing paper pathThe product jammed or was turned on and
paper was detected in a wrong location. The
product is automatically attempting to eject
the pages.Wait for the product to finish trying to clear the
pages. If it cannot, a jam message displays
on the control panel.
CODE CRC ERROR
SEND RFU UPGRADE ON USB DEV PORTAn error occurred during a firmware upgrade.Contact an HP-authorized service or support
provider.
DATA RECEIVED
To print last page press OK
alternates with
The product is waiting for the print command.Press the OK button to continue.
DATE/TIME = YYYY/MMM/DD HH:MM
To change press OK
To skip press The current date and time.Set the date and time or press the stop button to skip.
Deleting...Product is deleting a stored job.No action is necessary.
DUPLEX OPERATION FAILED
To continue press OK
alternates with
DUPLEX OPERATION FAILED
For help press A timing error has occurred during a duplex
printing job. Press the 
OK button to continue printing. If
the error occurs again, cancel the job and
print it as a single-sided job.
Table 10-1   Control-panel messages (continued)
154 Chapter 10   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
EIO  DISK NOT FUNCTIONAL
For help press The EIO disk in slot X is not working correctly.1.Turn the product off.
2. Make sure the EIO disk is inserted
correctly and securely fastened.
3. If the control panel message continues
to appear, replace the disk.
EIO  DISK SPINNING UP
alternates with
The disk accessory in EIO slot [X] is
initializing.No action is necessary.
EIO DEVICE FAILURE
To clear press OKThe specified device has failed.Press the  OK button to continue.
EIO FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press the  OK button to continue.
EIO FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press the  OK button to continue.
EIO IS WRITE PROTECTED
To clear press OKThe file system cannot be written to.Press the  OK button to continue.
Event log emptyYou are attempting to view an empty event
log by selecting the  SHOW EVENT LOG
option from the control panel.No action is necessary.
INCOMPATIBLE BLACK CARTRIDGEThe print cartridge is for another product.Replace the print cartridge with a print
cartridge for this product. See 
Change theprint cartridge on page 122.
For information about print cartridges that this
product supports, see 
Part numberson page 201.
IncorrectThe wrong PIN number was entered.Reenter PIN number.
INFLATE FAILURE
SEND RFU UPGRADE ON USB DEV PORTAn error occurred during a firmware upgrade.Contact an HP-authorized service or support
provider.
InitializingIndividual tasks are being initialized.No action is necessary.
INSERT OR CLOSE TRAY 
For help press The specified tray is open or missing.Insert or close the tray for printing to continue.
INSTALL BLACK CARTRIDGE
For help press The print cartridge is missing. 1.Open the top cover.
2. Install the cartridge.
3. Close the top cover.
Table 10-1   Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
For help press 
alternates with

To continue press OK
The product received more data than can fit
in its available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.Press the OK button to print the transferred
data (some data might be lost).
Simplify the print job or install additional
memory.
LOAD TRAY 1 [TYPE] [SIZE]
To continue press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press Tray 1 is empty.Load Tray 1 with the requested paper.
If the paper is already in the Tray 1, press the
help button 
, and then press the OK  button
to print.
To use another tray, remove paper from
Tray 1, and then press the  OK button to
continue.
LOAD TRAY 1 [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press Tray 1 is empty and other trays are available.Press the  OK button to use another tray.
To use Tray 1, load it with the requested
paper.
If the paper is already in the Tray 1, press the
help button 
, and then press the OK  button
to print.
To use another tray, remove paper from
Tray 1, and then press the  OK button to use
another tray.
LOAD TRAY  [TYPE] [SIZE]
For help press The indicated tray is configured for a specific
type and size of paper needed by a print job,
but the tray is empty. All other trays are also
empty.Load the requested paper in the tray.
LOAD TRAY  [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY  [TYPE] [SIZE]
For help press A job is sent that requires a specific type and
size that is not available in the tray that is
indicated.Press the  OK button to use a type and size
that are available in another tray.
MANUALLY FEED  The product is waiting for you to load paper
in Tray 1.If paper is already in the Tray 1, press the help
button , and then press the  OK button to
print.
To use another tray, remove paper from
Tray 1, and then press the  OK button.
MANUALLY FEED  
To continue press OK
alternates with
MANUALLY FEED  
For help press The product is waiting for you to load paper
in Tray 1. Load the requested paper into Tray 1 and
press the OK
 button.
Table 10-1  Control-panel messages (continued)
156 Chapter 10   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
MANUALLY FEED  
To use another tray press OK
alternates with
MANUALLY FEED  
For help press The product is waiting for you to load paper
in Tray 1.Press the OK button to use a type and size
that are available in another tray.
MANUALLY FEED OUTPUT STACK
Then press OK to print second sidesThe first side of a manual duplex job has been
printed and the product is waiting for you to
insert the output stack to complete the
second side.1. Load the output stack into Tray 1,
maintaining the same orientation with
printed side down.
2. To continue printing, press the  OK
button.
MEM TEST FAILURE REPLACE DIMM The product has detected an error with the
DIMM.Replace the DIMM. See Install memory
on page 126.
For a list of DIMMs that this product supports,
see 
Part numbers on page 201.
No job to cancelThe stop button  was pressed, but there is
no active job or buffered data to cancel.
The message is displayed for approximately
2 seconds before the product returns to the
ready state.No action is necessary.
Non-HP supply installedYou have installed a print cartridge that
Hewlett-Packard did not make.If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
anticounterfeit .
OUTPUT BIN FULL
Remove all paper from binThe output bin is full, and printing cannot
continue.Empty the bin so that the current print job can
finish.
OUTPUT BIN FULL
Remove all paper from bin
alternates with
The output bin is full, but it is not needed for
the current print job.Empty the bin before sending a job to that bin.
Paper Wrapped Around Fuser
For help press Paper is wrapped around the fuser, and the
product has jammed.Contact an HP-authorized service or support
provider.
Please waitThe product is going offline.No action is necessary.
Processing Upgrade 
 %
Do not power offFirmware is being upgraded in several
stages.No action is necessary.
RAM DISK DEVICE FAILURE
To clear press OKThe specified device has failed.Press the OK button to continue.
RAM DISK FILE OPERATION FAILED
To clear press OK A command attempted an illogical operation. Press the 
OK button to continue.
Table 10-1   Control-panel messages (continued)
ENWW Interpret control-panel messages 157
 
						

							Control panel messageDescriptionRecommended action
RAM DISK FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press the OK button to continue.
RAM DISK IS WRITE PROTECTED
To clear press OKThe device cannot be written to.Press the  OK button to continue.
READING  XXXX files
found XXXX supportedThe product is reading the files in the USB
folder.No action is necessary.
Request accepted please waitThe request to print an internal page is
waiting to print.Wait for the current job to finish printing.
Restoring factory settingsFactory settings are being restored.No action is necessary.
Restoring...The specific settings are being restored.No action is necessary.
RFU LOAD ERROR
SEND RFU UPGRADE ON USB DEV PORTAn error occurred during a firmware upgrade.Contact an HP-authorized service or support
provider.
ROM DISK DEVICE FAILURE
To clear press OKThe specified device has failed.Press the  OK button to continue.
ROM DISK FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press the  OK button to continue.
ROM DISK FILE SYSTEM IS FULL
To clear press OKThe specified file system is full and cannot be
written to.Press the  OK button to continue.
ROM DISK IS WRITE PROTECTED
To clear press OKThe device cannot be written to.Press the  OK button to continue.
SANITIZING DISK % COMPLETE
Do not power off
alternates with
SANITIZING DISK % COMPLETE
For help press A hard disk is being sanitized.No action is necessary.
SIZE MISMATCH IN TRAY X
For help press 
alternates with

The tray indicated is loaded with a different
size of paper than the size configured for the
tray.Load the tray with the size configured for the
tray.
Make sure that the guides are positioned
correctly in the specified tray. Printing can
continue from other trays.
Sleep mode onThe product is in Sleep mode.No action is necessary.
SUPPLY MEMORY WARNING
Economode disabled The product cannot read the memory in the
print cartridge.
If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
anticounterfeit
.
Table 10-1  Control-panel messages (continued)
158 Chapter 10   Solve problems ENWW